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WIOCC is the leading player in the deployment of carrier-scale, future-proofed network infrastructure into Africa. We have the flexibility and scale to meet the ever-growing demand for reliable, high-speed capacity throughout Africa, driven by end consumers, enterprise users and the ecosystem that supports them. Our policy of continual investment in our n...
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Job Objective:
To be responsible for accurate maintenance, tracking and accounting of the company’s inventory in Nigeria.
Key Duties & Responsibilities:
- Maintaining proper and accurate records and documentation of all inventory and equipment items bought locally or imported into Nigeria
- Coordinating with the logistics team on equipment orders right from issuance of the purchase orders and maintaining a tracker of items up until the equipment is receipted in the system
- Performing monthly inventory reconciliations showing the movement of inventory in the accounting system (Receipts, issuance, installations done, returns etc)
- Responsible for maintaining adequate stock levels and working closely with the technical field teams to ensure that critical equipment/ parts are in stock
- Responsible for receiving and counter checking the goods received against invoices, packing lists and custom entry document
- Responsible for carrying out physical stock counts on daily, weekly, and monthly basis or as and when required from time to time
- Compiling reports and addressing inventory discrepancies that emanate from receipting or installation of equipment
- Responsible for stock and shelves labelling and all other spaces where inventory items are stored
- Responsible for tagging and entering new items into the inventory system
- Performing any other duties as may be prescribed by the supervisor
- Collaborate with local field team on maintaining records, inventory and spares
- Support local field team receiving equipment for bench testing/deployment, storage and RMA return handling
Qualifications:
- 3+ years’ experience in inventory management.
Experience & Skills:
- Ability to perform a variety of inventory control procedures
- Knowledge of inventory planning, control procedures and practices
- Knowledge of inventory control and analysis software
- Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook and Excel)
Attributes
- Integrity, honest with high ethical standards
- Client focused, relationship builder
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent problem-solving skills
- Ability to multi-task, prioritise and pay attention to detail
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Job Objective:
We are seeking a highly skilled and experienced Network Administrator with a minimum of 5 years of in-depth experience in network administration. The ideal candidate should hold a CISCO Certification or equivalent the role is pivotal in maintaining and optimising our organisation’s network infrastructure to ensure seamless connectivity, security and efficiency.
Key Duties & Responsibilities:
- Design, implement, and manage the organization’s local and wide-area networks (LANs and WANs)
- Ensure network architecture meets current and future business requirements
- Network Security: Implement and maintain security measures to protect the organisation’s networks and systems
- Conduct regular security audits and implement necessary measures to address vulnerabilities.
- Troubleshooting and Maintenance: Diagnose and resolve network issues in a timely manner to minimise downtime.
- Perform routine maintenance, updates and patches to ensure optimal network performance
- Hardware and Software Management: Manage network hardware, including routers, switches, firewalls and other networking equipment
- Collaborate with IT teams to install, configure and maintain network-related software
- Documentation and Reporting: Maintain accurate documentation of network configurations, changes and incidents
- Provide regular reports on network performance and security
Qualifications:
- Minimum of 5 years of hands-on experience as a Network Administrator.
Experience & Skills:
- CISCO Certification (CCNA, CCNP, or equivalent) is required
- Solid understanding of network protocols, topologies and security principles
- Proficiency in network monitoring and diagnostic tools
- Experience with cloud networking solutions and services
- Strong problem-solving and troubleshooting skills
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personal excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
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Job Objective:
Lead the allocated NMC shift team to provide first-level support for WIOCC and partner networks, identify incidents through proactive monitoring and manage planned engineer works. To be acknowledged as the network assurance champion ensuring high levels of availability and performance.
Key Duties & Responsibilities:
- Lead allocated NMC shift team, act as duty manager when NMC Manager is not available
- Prepare shift handover report and actively participate in shift leader meetings and improvement planning
- Interface point for WIOCC NOC/TAC and partners achieving high levels of satisfaction
- Lead the proactive monitoring alarm management systems for events, create, own and manage trouble tickets to successful resolution, lead supplier incident management
- Lead incident management, trouble shooting and resolution of first level network issues
- Ensure all network tickets have correct closure data
- Use of and ensuring data integrity of systems
- Lead planned engineering works, including technical method of procedure coordination
- Identify network concerns, issues, challenges and escalate to NMC management
- Maintain accurate records, assist with auditing and data cleansing as directed
- Assist Provisioning to configure & activate services / restoration as directed
- Field operations as required (installation, patching, troubleshooting, testing, inventory)
Qualifications:
- Bachelor’s degree (or equivalent) in a related field
Experience & Skills:
- Requires minimum of 1 years’ experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
- Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Expert knowledge of at least one trouble ticket system, NetSuite desirable
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
- Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required
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Job Objective:
This role will be responsible for efficiently managing the full Account Receivables function. This individual will be used to working in a fast-paced environment and have experience working with large volumes. This role will handle the production and submission of invoices, invoice payment collection, dispute resolution and management. The Account Receivables Officer is also responsible for the management of debt recovery, which may involve stopping the delivery of services or undertaking legal action in the case of non-payment by the debtor.
Key Duties & Responsibilities:
- Prepare invoices as per prescribed terms and sending to clients in a timely manner
- Sending regular statements of accounts to clients as and when required
- Reconciliation of discrepancies between clients’ records and the company’s statement
- Interact with clients to resolve any disputes that may arise
- Following up with the Finance Department on daily cash receipts
- Keeping track of all clients’ accounts to identify outstanding debts
- Escalating to Finance Director and/or Credit Controller on defaulting clients
- Addressing accounts related queries and assisting with internal/external audit queries
- Following up on all WHT deductions ensuring remittance to FIRS
- Ability to spot proactive opportunities to improve efficiency
- Understanding of basic accounting principles
- Attention to detail and deadline-driven
- Excellent customer service
- Ability to engage with all stakeholders including senior management.
- The ability to work under pressure and deal with high volumes.
- Professional communication (e-mail and telephone etiquette)
Qualifications:
- B.SC/HND in any social science discipline
- 3years experience in Billing and Collection Management
Experience & Skills:
- Relevant Accounting / Bookkeeping Qualification
- Job and organisational knowledge
- Knowledge of general accounting principles
- Computer literacy (MS Excel proficient)
- Strong organisational skills
Attributes
- Integrity, honest with high ethical standards.
- Client focused, relationship builder.
- Boundless, passionate and flexible.
- Personal excellence, accuracy and attention to detail.
- Collaborative, achieve results through teamwork and partnerships.
- Strong analytical skills and able to collate and interpret data from various sources.
- Excellent problem-solving skills.
- Ability to multi-task, prioritise and pay attention to detail
go to method of application »
Job Objective:
Provide first-level support for clients, resolve incidents, identify problems through pro-active monitoring and manage planned engineer works. To be acknowledged as the client’s champion ensuring high levels of satisfaction and an excellent client experience. Provide backup support to the NMC.
Key Duties & Responsibilities:
- Interface with clients for service assurance and service delivery queries, achieving high levels of client satisfaction
- Proactively monitor alarm management systems for events, create, own, and manage trouble tickets to successful resolution
- Supplier incident management
- Incident management, trouble shooting and resolution of first level technical issues
- Ensure all service tickets have correct closure data
- Use of and ensuring data integrity of systems
- Assist Service Managers as required and produce reason for outage reports
- Assist with planned engineering works, including service impact analysis and client notifications
- Identify service concerns, issues, challenges and escalate to NMC/TAC and management
- Maintain accurate records, assist with auditing and data cleansing as directed
- Assist Provisioning to configure & activate services / restoration as directed
Qualifications:
- Bachelor’s degree (or equivalent) in a related field
Experience & Skills:
- Requires minimum of 1 years’ experience in telecom industry including experience in service desk or similar fields or a successful intern assignment with WIOCC working on the Service Desk / NOC / NMC
- Knowledge of various platforms around Subsea, Fibre, DWDM, OTN, SDH, Data (Ethernet, IP/MPLS)
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Expert knowledge of at least one trouble ticket system, NetSuite desirable
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personnel excellence, accuracy and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Good network diagnostic skills, attention to detail, concise, accurate, urgency, meticulous
- Willing to work on a 24/7 shift including nights, weekends and public holidays / on-call as required
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Job Objective:
Install, commission and maintain access and core fibre routes for self-build and leased fibre. To be acknowledged as 3rd level technical competence relating to network fibre planning.
Key Duties & Responsibilities:
- Install fibre cables on access and core routes according to best practices and standards
- Commission fibre spans and end to end fibre circuits through use of OTDR and OLTS
- Verify and capture as built documentation
- Attend to fibre breakdown and preventative maintenance
- Liaise with internal Project Managers and 3rd part suppliers for the execution of designed plans
- Assist with management & planning of overall fibre network, including auditing and record management
- Assist other departments and lead and report on projects as requested by the Program Manager
- Ensuring network design aligns with NetSuite as appropriate
Qualifications:
- Diploma (or equivalent work experience) in a technical field
Experience & Skills:
- Requires minimum of 3 year’s technical experience in telecom industry with at least 2 years in fibre installation and maintenance role
- Knowledge of ducts, fibre, build methodologies, splice enclosures, patch panels, OSP and ISP
- Quality assurance auditing & testing, manage and mitigate network risk register
- Optical networking experience including OTDR, OLTS, fibre types, testing, splicing and installation
- Experience in Google Earth, QGIS and OSS systems
- Effective written and verbal communications skills evidenced by work history and accomplishments
- Excellent communications and soft skills, including ability to listen to and summarise and concisely share key information with clients
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Excellent English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skills
go to method of application »
Job Objective
Lead the regional Field Engineer team, to provide field support, resolve escalated incidents and assigned problems, maintain the WIOCC PoP Network. To be acknowledged as the regional field expert within the company.
Key Duties & Responsibilities
- Lead problem resolution relating to field issues
- Manage spares inventory, local records and data reconciliation with NetSuite
- Network installation, testing & commissioning, bringing into service, integration
- Network quality and performance management
- Assist with creation of ad hoc reports as needed
- Assist other departments and lead and report on projects
- Adhere to, lead compliance with and assist in developing company policies and procedures
- Champion the development, use of and ensure data integrity of NetSuite
- Innovate, report on and continually improve on operational and network KPIs
- Service reporting excellence for both internal, clients and suppliers
- Mentorship and training of regional field team on technical competency
Minimum Qualifications:
- Bachelor’s degree (or equivalent) in a technical field or relevant experience
- Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent
Experience & Skills
- Requires minimum of 5 years’ technical experience in telecom industry, with desirably at least 3 year in second level technical support or equivalent and desirably 2 year in a team leader role
- Knowledge and experience including Fibre, OTN, DWDM / ROADM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
- Knowledge in supporting equipment e., Mikrotik, Juniper, Tejas, Ciena etc
- Experience in network monitoring tools g., Cacti, MRTG, PRTG etc
- Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
- Ability to share knowledge and mentor other team members
- Effective written and verbal communications skills evidenced by previous work history and accomplishments
- Excellent communications and soft skills, including ability to listen to and summarize and concisely share key information with clients
- Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
Attributes
- Team leader, ability to lead, motivate and inspire team members
- Client focused, relationship builder
- Integrity, honest with high ethical standards
- Boundless, passionate, and flexible
- Personal excellence, accuracy, and attention to detail
- Collaborative, achieve results through teamwork and partnerships
- Strong analytical skills and able to collate and interpret data from various sources
- Good English language communicator with a natural aptitude for dealing with people
- Excellent network diagnostic and problem-solving skill
Method of Application
Interested and qualified candidates are encouraged to apply by submitting their updated CV including three referees. The deadline for application is 19th April 2024. Applications should be sent to applications@wiocc.net indicating the job position in the subject line.
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