Jobs at Alfred & Victoria Associates

Key Responsibilities
Installation and Configuration:

• Attending to customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting and Issue Resolution:

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Service and Communication:

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance and Compliance:

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualification and Skills

• High School Diploma or equivalent; technical certifications or Degree in a related field is a plus.
• Proven experience in network installations, preferably within an ISP or telecommunications environment.
• Strong knowledge of networking concepts, protocols, and equipment, such as routers, switches, modems, and cabling.
• Proficiency in troubleshooting network connectivity issues and resolving technical problems.
• Familiarity with various operating systems (Windows, Linux, macOS) and network diagnostic tools.
• Excellent communication and customer service skills to interact effectively with customers and internal teams.
• Ability to work independently, prioritize tasks, and meet deadlines in a field environment.
• Valid driver's license and willingness to travel to customer sites as required.
• Physical ability to lift and move networking equipment during installations.

Salary
Attractive.

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Job Summary & Purpose

• A human resources (HR) coordinator is a professional who completes administrative duties for the human resources department of an organization.
• They assist HR managers with recruitment, maintain employee records, assist with payroll processing and provide administrative support to all employees.

Job Responsibilities

• Support the HR Team with recruitment, operations and CSR activities
• Follow up on new employee on-boarding and ensure timely completion of on-boarding documents and work-tools
• Collaborate with Records Officer to ensure employees file are regularly updated Preparing monthly salary variables and validate payroll
• Manage end-to-end process for remittance of relevant statutory payments and/or employees’ benefits Support management in coordinating Training and Development activities
• Ensure all trainings are registered with ITF/process ITF reimbursements Support Performance Review and Annual Appraisal activities
• Assisting with the communication of “people related” policies, procedures and company changes to all employees
• Coordinate employee engagement activities
• Managing fairly and thoroughly all employees’ complaints and disciplinary process in the business unit
• Collaborates with departments to provide support and assistance in employee related matters
• Implementing ANZEN and KAIZEN principles
• Responsible for monitoring HSE key performance indicators (KPI)
• Active involvement in HSE internal audits and promoting safety culture
• Perform other duties as assigned.

Academic Qualification

• Minimum of Bachelor’s Degree in any Social Sciences, Humanities, Business Administration disciplines

Experience:

• Minimum of 3 years relevant experience in a generalist role in a similar organization Professional certification in Human Resources from CIPMN, HRCI, CIPD or SHRM

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and manage multiple tasks.
• Ability to act with integrity, professionalism and confidentiality.
• Good knowledge of employment-related laws and regulations.
• Good knowledge of MS office packages (Word, Excel & PP).

Salary
Very Attractive.

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Job Objective

• To provide first and second level support on all Company’s products and services. To configure, monitor and manage the Company’s Content Delivery Network, to ensure maximum service availability to external and internal customers by providing efficient operations and maintenance support.

Responsibilities

• Supervise Company’s Monitoring Team (NMC Operators 24/7)
• Train and provide technical guidance for the monitoring team.
• Ensure the NMC team follows the defined policies and procedures assigned to the management of alerts raised by infrastructure elements.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of distribution Network element, Servers Farm and Core IP network.
• Ensure that NMC team are following the procedures and policies for proactive monitoring of customers links and third-party networks.
• Supervise and act on all communications with all concerned departments on service outage or degradation of services.
• Supervisor the immediate action on VIP Clients, Bank clients and escalated clients.
• Responsible to prepare the schedule of NMC Team.
• Provide Daily Report to NMC Manager/HOD.
• Report Directly to NMC Manager/HOD.

Academic Qualification

• B.Sc / HND in Computer Engineering/ Telecommunications or other related Course.

Experience:

• 5 Years+ Technical experience in a telecommunications or network operations environment.

Key Skills & Competencies:

• Strong communications skills both written and verbal.
• Very Good understanding of wireless and Fiber Technologies
• Interested candidates must be able to work on a 24/7 shift Rotation
• Practical, accurate and precise.
• Good knowledge of enterprise‐class IP infrastructure (routers/switches/firewalls).
• Experience of network management.
• Ability to prioritize effectively and work with a sense of urgency.

Salary
Very Attractive.