Jobs at Eden Solutions and Resources

Job Description

• We are seeking a highly motivated, purpose-driven and personable client relationship manager to join our team. The client relationship manager is responsible for building and maintaining strong relationships with clients, ensuring satisfaction with transportation solution, and promoting client retention.

What do you need to be considered Successful?

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Create visit schedule and achieve 90% of all scheduled customer visits
• Understand and effectively communicate the features, benefits, and value of their products and services.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily
• Lead and mentor the Client Relationship/retention team, fostering a motivated and high-performing team culture.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

How important are you to the bottom-line?

• You will be expected to lead and manage the client relationship/retention team, fostering a motivated, high-performing, and collaborative team environment.

Biggest problem-solving duties on the Job?

• You will be required to enhance customer satisfaction, address service issues, and build strong client relationships, thereby promoting customer loyalty and revenue growth.

Requirements
What do you need to have done in your career?

• Have 5+ years proven work experience in client relationship Relationship Management, Account Management, Key Account management, etc
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Have solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills.

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Job Description

• We are looking to hire a highly motivated, purpose-driven and personableindividual to join their team as a Client Relationship Specialist. As a Client Relationship Specialist, you will be responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with the company’s transportation solution and promoting client retention.

What do you need to be considered Successful?

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Create visit schedule and achieve 90% of all scheduled customer visits
• Lead a successful Client relationship Team
• Understand and effectively communicate the features, benefits, and value of our products and services.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily
• Ensure prompt resolutions to issues on all accounts assigned
• Prepare utility report and recollection of revenue for service rendered.
• Maintain accurate and up-to-date client records and activity reports.
• Support account growth by asking for more routes from existing clients;
• Handle the end-to-end process of fulfilling Charter requests.
• Visit clients once a month
• Proactively communicate potential challenges and appropriate resolutions.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

How important are you to the bottom-line?

• You will act as the main contact for clients, you will address their needs and concerns in a timely and professional manner.

Biggest problem-solving duties on the Job?

• You will be responsible for building and maintaining relationships with clients by providing excellent customer service and support.

Requirements
What do you need to have done in your career?

• Proven work experience as an Account Manager, Key Account Manager etc
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills.

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Job Description

• We are looking to hire a high flying individualto join their team as a B2B Sales Specialist will be responsible for generating leads, developing and maintaining relationships with their business-to-business (B2B) clients and increasing sales revenue through effective communication, negotiation, and problem-solving skills.

What do you need to be considered Successful?

• Meet and exceed assigned monthly, quarterly and annual Sales quota.
• Manage the entire sales process, from lead generation to closing deals.
• Develop and maintain strong relationships with new and existing B2B clients.
• Conduct market research to identify selling possibilities, stay updated on industry trends and competitor activity.
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients, listen to their needs and propose solutions to meet their needs
• Create accurate and updated monthly reports Sales.
• Conduct Demos and presentations to potential clients on products and service
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams
• Identify and pursue new business opportunities to increase sales revenue.
• Collaborate with internal teams to achieve effective sales results.
•  Negotiate and finalize contracts with clients.
•  Provide excellent customer service and support to clients

How important are you to the bottom line?

• You will be responsible for developing and maintaining strong relationships with new and existing B2B clients.

Biggest problem-solving duties on the job?

• You will be responsible for conducting market research to identify selling possibilities, and stay updated on industry trends and competitor activity.

Requirements
What do you need to have done in your career?

• Bachelor's Degree
• 6+ years of B2B sales experience with a proven track record of achieving sales quotas.
• Proficiency in all Microsoft Office applications.
• Strong interpersonal, communication, and negotiation skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Self-motivated, with a strong work ethic and the ability to work under pressure.
• Proficiency in using sales software and tools.
• Exceptional customer service skills
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Knowledge of industry trends and competition.