Jobs at GVA PARTNERS

Our client, a top tier commercial bank, requires the service of a highly skilled IT service delivery officer who will act as the first point of contact for Managed Service customers. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to the specialist teams to investigate and resolve. This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.

Responsibilities

• Correctly logging incidents and faults, categorising and prioritising them in line with team procedures
• Conducting full and thorough diagnostics with end users to enable first point of contact fault resolution
• Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate
• Managing faults through their entire lifecycle from the first point of contact through to resolution, proactively keeping the customer informed of progress
• Diagnosing and resolving problems to the customers satisfaction
• Maintain and develop own knowledge and skills to assist with first time fault resolution
• Identify and escalate repeat issues or service risks into service management teams
• Sharing knowledge with team colleagues
• Manage a number of scheduled tasks for customers, designed to ensure that the customers systems remain operational

Skills/Experience

• First degree in Computer science or any related discipline
• Minimum of 5 years’ experience in area of specialization
• Practitioner certificate in ITIL is a must
• Experience in IT service support and delivery experience
• Provides understanding of service delivery and service support environment
• Must be able to demonstrate a customer first approach to support
• The ability to liaise and communicate confidently and professionally with customer representatives at all levels
• Natural aptitude for trouble shooting & problem solving
• Have solid experience in a helpdesk or technical support environment
• Highly organised and able to work on own initiative to complete the range of tasks required
• Flexible and willing to work outside core business hours as required

Technical Knowledge

Be qualified to at least one of the following levels

• Cisco certified network associate (CCNA)
• Microsoft certified solutions associate (MCSA)
• Fortinet certified network security administrator (FCNSA)

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An exciting opportunity exists for a dynamic and talented IT Project Manager to join a dynamic project team.  The resource shall be responsible for:

• Overseeing and managing the Project Based Services engagements.
• Candidate must be able to proactively work to set customer expectation to assure a smooth project including project timeline, client requirements, and critical dependencies.
• Candidate must possess strong financial skills with strong attention to detail.

POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:

• Required to oversee projects. This role originates in the Plan Phase and extend through the Deployment Phase of the Project Management Governance Process; Oversight of Project from Concept Phase through Deployment via other Project Managers
• Decompose projects into time-phased elements and prioritize key deliverables; Assumes full accountability for overall success of a project through deployment.
• Define project goals and objectives; Identify customer requirements; Identify resource requirements; Develop project budget; Track incurred and projected expenses against program plan and report to management.
• Prioritize resource allocation; Assist with resource negotiation; Manage cost/schedule/resource variances
• Produce project documentation; Establish/maintain project information system; Monitor and control project
• Develop and be accountable for the overall project plan; Ensure resources are committed and engaged for all project phases
• Primary function of role is translating customer IT services requirements into customer solutions/contracts that secure customer loyalty, drive acceptable profit margins and are delivered with fidelity
• Role requires strong project management skills and leadership in a dynamic and deadline driven environment
• Required to qualify and develop a solution that is mutually acceptable to the client and the company
• Liaise closely with pricing analysts to ensure operational commitments are translated accurately into cost assumptions
• Provide sales team with technical and service presales support; Prepare and deliver services presentations to current and prospective customers
• Negotiates directly with customers and contractors
• Certifications and proficiency in Technology and Telecom fields of knowledge. Cisco wireless certifications are an asset.
• Ensures the program meet established time, cost, technical and customer objectives

QUALIFICATIONS:

• 10 years of related experience in customer facing, technology deployment and support environment
• 7 years in Project Management and strong experience in working with a Financial Institution
• Bachelor’s degree in any field (Minimum 2:2)
• Ability to work under tight timelines in a demanding environment
• Excellent verbal and written communication skills
• Excellent presentation skills
• Strong leadership skills
• Ability to work closely with the Business Leaders, IT Partners, and peers for the project, the customer and the development/implementation team within a Project Team environment – both internal to NCR and external with the customer.
• Interface with multiple business functions and organizations, as well as multiple specialists, in defining, producing and managing plans for successful project delivery
• Ability to lead/coordinate a cross-functional team, ensuring that projects meet defined scope, time, cost and quality constraints
• Ability to deal with organizational influences, ambiguity and continuous change

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SOFTWARE QUALITY ASSURANCE/TESTER

Our client, a top tier commercial bank, requires the service of a highly skilled Software quality assurance Teseter with Fin-Tech experience. The successful candidate will test digital solutions across web, mobile and apps. This individual will work with predominantly agile delivery methodologies using creative, quality expertise that will ensure product owner`s visions meet expectations.

JOB DESCRIPTION

• Reviewing all forms of project documentation including Business requirements specifications documents, technical briefs, designs and wireframes
• Work with Product Owners to define acceptance criteria and produce test plans
• Review acceptance criteria with scrum teams, Product Owners, developers, Site Builders and interact with Project Managers and Test Environment Managers
• Provide updates on testing progress or other activities to the QA Manager and other teams
• Analyse and investigate issues found in testing and work to resolve these with the relevant people (other testers, Product Owners, environment teams, developers and Site Builders)
• Work closely with other functions within the Online team such as design, user experience, developers, operational support and teams outside the online team such as marketing and campaign teams
• Carry out test execution using predominantly UAT testing techniques but also static, integration and system testing methods
• Support cross-departmental projects and overall test community within Three, when required
• Constantly identify opportunities to improve quality
• Work closely with our 3rd party partners, including managing offshore resource, 3rd party testing service and tools

EXPERIENCE

• 8+ years of experience in Quality assurance and testing.
• B.Sc. in Computer Science
• Experience automation testers with full knowledge of SHIFT LEFT testing with CICD

RELEVANT TESTING CERTIFICATION

• Test automation : Regression, Performance and functional
• Programming, scripting
• Headless testing (Selenium, Cypress)
• TDD/BBD testing frameworks
• Agile methodologies
• Code versioning & branching (Git)
• Hands on GraphQL
• Containers & Orchestration
• GraphQL
• Postman
• Katalon Studio
• Test complete
• Sonar Cloud
• DevOps
• Database system
• YAML Scripting

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Our client, a top tier commercial bank requires the service of a highly skilled Business Analyst with Fin-Tech experience to join a dynamic team. The successful individual will conduct business analysis for new product releases and new projects. This individual will be involved in requirement analysis, documentation, scope validation, coordination and assessment of requests from stakeholders.

Key Responsibilities

• Understand the business problems / needs from business executives, product managers, operations managers and business users.
• Analyses and documents detailed business requirements including data and non-functional requirements.
• Document functional requirement utilizing various techniques including user stories, use cases, data flow diagrams, swim lanes diagrams, workflow diagrams, screen mock-ups, etc.
• Obtain sign-off against the business requirements.
• Communicate business requirements to development and quality assurance staff.
• Ensures traceability between business and functional requirements.
• Validate system design against requirements.
• Review and validates test cases produced by the quality assurance staff.
• Understand technology solutions to business problems and communicate the solution back to business.
• Conduct gap analysis and downstream impact exercises for system changes.
• Serves as a first point of contact for development staff to understand requirements specifically during the implementation/coding phase.

Skills/Competencies

• Ability to make use of tools & techniques in requirement analysis or elicitation.
• Customer relationship management skill.
• Problem solving/analytical skill
• Negotiation and conflict resolution skill
• Business analysis skills
• System analysis skills
• Strong working knowledge of Microsoft Office
• Creative and innovative skills
• Process involvement skills
• Adequate knowledge of information and knowledge of management
• Initiative/Entrepreneurship/taking ownership
• Interpersonal skills
• Oral and written communication

Qualifications and Experience

• BSc in Business, Engineering, IT or a related discipline
• 2-8 years’ working experience as a business analyst, preferably in a financial institution
• Relevant professional certifications

Certifications include : ITIL, PMP, PRINCE 2, Professional Scrum Product Owner, Professional Scrum Master, ISO 21500

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JOB OBJECTIVE: To manage the Bank’s database to ensure optimal uptime and system integrity which delivers support to the business strategy of the Bank that is achieved through Information Technology.

The Job Profile indicates that the job holder should be capable of collecting information and imparting it to others. The job occupant whilst being adaptable by nature will need to ensure strict conformity with rules, systems and protocol. The area of work is likely to have some administrative, specialist or technical aspects and the person fulfilling the role should have the persistence to see a job through to conclusion. The incumbent should be dependable, loyal, a good listener and enjoy working in a logical and systematic manner. Standard operating procedures are important aspects of this role and as such, it will require an individual who is organized, structured, self-controlled and capable of communicating facts within the required area of knowledge and expertise.

The person fulfilling this role should be consistent in approach, analytical, sensitive, precise and compliant. The environment wherever possible should be free of confrontation and the person occupying the role should be non-aggressive by nature.

JOB FUNCTION:

• Ensure 100% availability and effective usability of the database by end users concurrently.
• Responsible for non-corruption, performance, integrity and the security of the database.
• Ensure strict compliance to Back-up and recovery procedure to ensure data is available at all times.
• Deliver adequate support to application development teams on server/storage requirements.
• Make recommendations and carry out necessary tests when there is need to commission/ install new applications as well as customizing/tuning existing applications in order to make them fit for purpose.

PROFESSIONAL COMPETENCIES

Core

• Database Administration.
• Knowledge of Oracle and MS SQL.
• Application Support.
• Knowledge of troubleshooting hardware and operational systems.
• Knowledge of relevant policies and regulations.
• Research Orientation.
• Data / Information Management.
• Stakeholder Management.
• Data / Information Management.
• Negotiation.
• Business Presentation Skills.
• Customer focus.
• Vendor management
• Non Core
• Reporting.
• Project Management.

EDUCATIONAL QUALIFICATION

First Degree in numerate/ physical science or Engineering.

EXPERIENCE

• 5+ years cognate experience.
• Good working knowledge of Windows, Unix and Linux operating systems. Knowledge of Oracle and MS SQL database administration.
• IBM/AIX Websphere administration.
• Storage infrastructure  administration.
• The behavioral competency for the job includes the ability to:
• Remain rational when dealing with others, work within organizational requirements, be systematic and factual when dealing with colleagues, and handle conflict adopting a logical and unemotional approach until a solution becomes achievable.
• Introduce monitoring systems that identify whether individuals or the organization are achieving their objectives, as well as any variances in terms of goals and timescales. Ensure that corrective action plans are formulated and implemented.
• Work within a technical or specialist area of expertise in order to continuously improve the quality of the service and/or product provided.
• Evaluate situations, calculate and reduce risk, justify and defend accuracy, give reasons for views and generally provide shrewd judgment in any situation.
• Be persistent in problem solving, seeking solutions through the expertise of both self and others. Research all the facts with care and resolving problems in a timely and thorough manner.
• Remain self-controlled when opposed and people become uncooperative or aggressive, be prepared to listen to what others say and feel, deal with conflict in an accommodating manner and use practicality as a method for reaching a solution.
• Be confident when dealing with uncooperative people and encourage them to implement imaginative solutions to challenging problems.
• Encourage people to communicate effectively and, through example and expertise, create participative attitudes.
• Seek direction and authority from others when and if appropriate, and achieve set goals in a non-assertive and efficient manner.