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Growth in Value Alliance (GV Alliance) Partners is a business advisory and market intelligence services firm. Our objectives are to assist organizations to achieve their growth aspirations by providing market intelligence, strategy blueprint, IT solution delivery expertise and business operation improvement capabilities. GVA Partners is also a l...
Our client, a top tier commercial bank, requires the service of a highly skilled IT service delivery officer who will act as the first point of contact for Managed Service customers. The primary objective of the role is to provide first time resolution. This will be achieved by troubleshooting, diagnosing and resolved problems at the first point of contact and/or escalating the fault to the specialist teams to investigate and resolve. This is a demanding support position which calls for excellent customer service skills, the ability to articulate solutions clearly and confidently to end users and a high degree of technical knowledge across a broad range of technologies and products including; Hosting (Linux and Windows), firewalls and/or WAN (wide area networks) technologies.
Responsibilities
Skills/Experience
Technical Knowledge
Be qualified to at least one of the following levels
Interested and qualified candidates should forward their CV to: busayoo@gvapartners.com and contact@gvapartners.com using the position as subject of email.
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