Jobs at O'Naturals Beauty Nigeria Limited

Job Responsibilities

• Assissting the Salon Supervisor, in efficient day-to-day running of the salon and retail shop.
• Greet customers, respond to questions and provide outstanding customer service
• Answer phone calls and messages about inquiries and handling complaints in a courteous, professional manner
• Direct customers to products within the shop and assist in packing the products to the front desk for invoicing and payment.
• Operate cash register, manage financial transactions and balance cash book
• Proactively identity relevant stock required in the salon and retail shop and forward requisition request to the salon on a timely basis
• Maintain accurate and updated records of salon transactions and activities
• Manage the arrangement, layout and organisation of the Salon and retail shop
• Develop service and product knowledge by consistently learning about salon services, product vendors resource materials and attending training classes in order to communicate it to the customer
• Stay current with promotional events and sales
• Prepare periodic activity/management reports for the attention of the Salon Supervisor/Manager/CEO
• Perform other duties as assigned by the Salon Manager or CEO

Qualifications / Skills Requirements

• Candidates should possess an HND / Bachelor's Degree in Business Administration, Hospitality or relevant field
• 1+ year experience as a Receptionist, Customer Service Representative or Front desk officer.
• Good Knowledge of Microsoft Office Tools and sales software.
• Ability to work as part of a team and take initiative
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Good organisational, verbal and written communication skills
• Ability to recommend services and sell products to customers to meet their hair needs.
• Ability to handle challenging and sometimes emotional situations and customers
• Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Tuesdays)
• Residence around Ogudu/Ojota or surrounding areas is an added advantage
• Ready to start work immediately.

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Responsibilities

• Increase online presence and engagement.
• Monitor social media platforms for customer inquiries, comments, mentions, and messages, and resolve issues promptly and professionally, providing accurate information and assistance.
• Create relevant content for social media channels, including but not limited to product promotions, and community highlights.
• Schedule and post content using social media management tools.
• Collaborate with Management to create and implement new ideas and solutions for marketing campaigns and to enhance customer satisfaction.
• Work with the different teams to deeply understand and improve O'Naturals' services & products.
• Stay on top of industry trends and best practices in social media marketing.
• Participate in self-hosted and external events (offline & online) on behalf of O'Naturals.

Requirements

• Interested candidates should possess a Bachelor's Degree / HND in relevant fields with 1 - 3 years work experience.
• Good knowledge of content creation within the Beauty industry.
• Excellent written and verbal communication skills.
• Knowledge of social media platforms, tools, and trends
• Familiarity with design and video editing tools.
• Ability to work independently.
• Ability to work weekends (Saturdays & Sundays) and holidays. Weekday off (Mondays).