Jobs at Owens and Xley Consults

Location: Victoria Island

Role Overview

In this role, you will enhance customer experiences and track all points of customer engagement. Other functions include addressing customer complaints and identifying ways to improve our services.

Duties and Responsibilities

• Serve as the primary point of contact and track customer experiences across online and offline channels, devices, and touchpoints.
• Respond to customer inquiries and schedule appointments for consultations with the creative director or designer.
• Identify customer needs and take proactive steps to maintain positive experiences.
• Work with the technology teams to ensure a seamless buying experience via digital channels.
• Promptly raise caution when issues relating to pre or post-sales are identified to ensure seamless customer experience.
• Respond to inquiries and complaints in a timely and effective manner, via phone, email, or social media.
• Review and analyze customer feedback and create strategies to meet their needs and facilitate improvement on products and services.
• Document processes and log technical issues, as well as customer compliments and complaints.
• Assist with consultations to identify customer’s needs and outfit specifications.
• Work closely with the designer during fitting sessions and confirm that outfits meet the customer’s specifications.
• Contact new and existing customers to meet and exceed sales objectives.
• Work closely with the production, marketing, and sales teams to enhance customer service and brand awareness.
• Promote the brand’s service across all digital platforms.
• Create and implement sales strategies to promote sales to generate revenue.
• Stay abreast with industry trends.
• Perform all other related tasks as assigned.

 Requirements:

• A Bachelor's degree in marketing, communications, sales,/ any other related field.
• 3 years experience in customer experience, sales, and marketing/ experience in a similar role.
• Knowledge of online customer engagement platforms and channels.
• Proficiency in MS Office package.
• Exceptional interpersonal skills and a client-centered approach.
• Great organizational and time management abilities.
• Excellent communication and problem-solving skills.

Salary

₦ 200, 000

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Location: Ikoyi, Lagos

Duties and Responsibilities

• Market Intelligence: Establish automated daily extractions of data from various online travel websites for listings, reviews, and reviewer profiles to better focus marketing and promotional efforts.
• Lead all marketing activities and measure performance through developing appropriate marketing metrics.
• Identify, analyze and suggest existing / current technology infrastructure that supports the system, growth of the company, and specific needs.
• Proactively identify and implement solutions to consistently improve service level and performance.
• Use web data to identify travel trends (e.g. solo travel, eco-travel, local experience, etc.) and use personalized content for targeting).

Requirements

• First Degree in marketing, Business Administration, or a related field.
• 7+ years’ experience with a minimum of 4 years demonstrated involvement working in a supervisory role.
• Sound knowledge in hospitality and travel consultancy.
• Exceptionally strong problem solving and analytical skills, with the ability to clearly define strategic issues and make tough in the face of ambiguity and incomplete information.
• Must have an international passport.
• Must be willing to travel.

Remuneration

₦200, 000 monthly

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Location: Lekki

Job Summary

In this role, you are responsible for reviewing business operations from end-to-end to identify and address operational, financial and technological risks and identify opportunities to improve efficiency.

Responsibilities:

• Demonstrate up-to-date expertise in process improvement and apply this to the development and execution of process improvement plans
• Elicit and clearly document business and systems requirements ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable
• Develop wire frames, workflows, use case diagrams, flowcharts, and other analysis-type documentation.
• Complete and document any process mapping and process improvement requirements and documentations accordingly.
• Understand and negotiate needs and expectations of multiple stakeholders
• Meet with project team regularly to review project deliverables and deadlines
• Keep an updated schedule and status of all projects
• Recommend and provide insight into the best techniques in delivering solutions
• Prepare business reports, PowerPoint presentations, executive updates, task lists etc.
• Lead and facilitate project meetings and presentations for diverse audiences
• Provide leadership to team members and peers by collaborating with others; articulating ideas and viewpoints to senior management, peers, and others.
• Identify and initiate projects, manage resources, driving the resolution of issues, and hold self and team accountable for results
• Create and maintain project schedules by developing project plans and specifications, estimating time and resources, monitoring milestone completion, tracking all phases of the project lifecycle, providing timely reporting of issues that impact project progress, coordinating actions and resolving conflicts
• Bring inconsistencies and problems to the attention of management
• Outline and administer requisite training (internal and external) when needed
• Ensure smooth transition from Project to Support with necessary documentation
• Participate in the problem resolution
• Suggests areas for improvement in internal processes along with possible new ideas to management
• Perform other tasks to support the organization

Requirements:

• Must exhibit good knowledge of business operations
• Must be able to lead self and others to meet deliverables
• Must be process-oriented with sound judgment, attention to detail, accuracy, and follow-through including the flexibility to perform in an ever-changing work environment.
• Must have strong project management, relationship building and communication skills
• Strong understanding of indices, fundamentals, business frameworks and analytical data etc.
• Ability to maintain confidentiality and discretion at all times
• Must have strong business analysis skills
• Ability to create detailed spreadsheets, charts and presentations
• Advanced knowledge and experience using Microsoft Office and Visio
• Able to prepare reports using MS PowerPoint and Publisher

Educational Qualification

• BSC in Computer Science, Statistics, Marketing, Business Management, Communication Psychology or any related discipline

Experience

• 3 or more years’ experience in a strategy or operational consulting role
• Previous experience as a Business Analyst or Process Analyst is preferred.

**Candidates should preferably live along the Lekki-Ajah axis

**Salary Range: N120K-150K/month 

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Location: Ikeja

Job Overview

In this role, you will be responsible for maintaining updated and accurate records of supplies and raw materials.

Duties and Responsibilities

• Keep updated records of all packaging materials for each product
• Keep updated records of all finished products
• Keep updated records of raw materials
• Receive and record finished products
• Update the inventory register every day and inform the manager of low inventory
• Perform weekly and monthly inventory count
• Assist in establishing and implementing inventory policies and procedures

Requirements

• Bachelor’s degree or HND  in a related field
• 1-year working experience
• High initiative and ability to work with no supervision
• Strong time management skills

Salary

N70,000