Jobs at Shuttlers

Job Summary

The Sales Acquisition Associate will be responsible for generating leads, developing and maintaining relationships with our business-to-business (B2B) clients and increasing sales revenue through effective communication, negotiation, and problem-solving skills.

Responsibilities

• Meet and exceed assigned monthly, quarterly and annual Sales quota.
• Manage the entire sales process, from lead generation to closing deals.
• Develop and maintain strong relationships with new and existing B2B clients.
• Conduct market research to identify selling possibilities, stay updated on industry trends and competitor activity.
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up meetings with potential clients, listen to their needs  and propose solutions to meet their needs
• Create accurate and updated monthly reports Sales.
• Conduct Demos and presentations to potential clients on products and service
• Participate on behalf of the company in exhibitions or conferences
• Negotiate/close deals and handle complaints or objections
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams
• Identify and pursue new business opportunities to increase sales revenue.
• Collaborate with internal teams to achieve effective sales results.
• Negotiate and finalize contracts with clients.
• Provide excellent customer service and support to clients.

Requirements

• Bachelor's degree in a relevant field
• Over 2+ years of B2B sales experience with proven track record of achieving sales quotas.
• Proficiency in all Microsoft Office applications.
• Strong interpersonal, communication, and negotiation skills.
• Excellent problem-solving and critical-thinking abilities.
• Ability to work independently and as part of a team.
• Self-motivated, with a strong work ethic and the ability to work under pressure.
• Proficiency in using sales software and tools.
• Exceptional customer service skills
• Fast learner and passion for sales
• Self-motivated with a results-driven approach
• Knowledge of industry trends and competition

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Job Summary

The Client Relationship Specialist is responsible for building and maintaining strong relationships with clients, ensuring their satisfaction with our transportation solution and promoting client retention.

Responsibilities

• Ensure at least 95% Retention on all assigned Active Businesses.
• Build and maintain positive relationships with clients by providing excellent customer service and support.
• Act as the main point of contact for clients, addressing their needs, concerns, and inquiries in a timely and professional manner.
• Create visit schedule and achieve 90% of all scheduled customer visits
• Lead a successful Client relationship Team
• Understand and effectively communicate the features, benefits, and value of our products and services.
• Proactively identify opportunities to promote client retention and increase revenue, including upselling and cross-selling; ensuring a minimum growth of 5% every quarter.
• Ensure Morning and Evening Trip completion with Operations daily
• Ensure prompt resolutions to issues on all accounts assigned
• Prepare utility report and recollection of revenue for service rendered.
• Maintain accurate and up-to-date client records and activity reports.
• Support account growth by asking for more routes from existing clients;
• Handle the end-to-end process of fulfilling Charter requests.
• Visit clients once a month
• Proactively communicate potential challenges and appropriate resolutions.
• Collaborate with internal teams to resolve client issues and ensure client satisfaction.
• Stay updated on industry trends and competitor activity to provide insights and recommendations to improve client relationships and satisfaction.

Requirements

• Proven work experience as an Account Manager, Key Account Manager etc
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
• Experience delivering client-focused solutions to customer needs
• Proven ability to juggle multiple account management at a time, while maintaining sharp attention to detail
• Excellent listening, negotiation, and presentation abilities
• Strong verbal and written communication skills.