Jobs at StreSERT Services Limited

Detailed Responsibilities

• Ensure that the vehicles are serviced in time by conducting periodic checks on the service tags
• Ensure that the vehicles are refuelled as and when required.
• Ensure that all the vehicles are clean; Operate vehicles and equipment safely and responsibly, as assigned.
• Respect and maintain the relationship of trust required to obtain a high level of security access to offices, homes, and properties of employer without supervision.
• Be willing and able to perform tasks without direct supervision that may require physical labour.
• Dress in a fashion that enables the employee to complete the daily tasks, while maintaining a professional and appropriate appearance.

Requirement Skills, Knowledge & Experience

• Driver's License, LASDRI and good driving record.
• Demonstrate dependability and self-motivation.
• Read, write, understand, and communicate clearly in English.
• Exhibit leadership skills (primarily when assigned as Team Leader for on-call duties).
• Maintain high level of personal integrity and reliability.
• Maintain good physical condition that will enable Driver to stoop, bend, twist, and perform other motions, requiring strength and endurance when performing manual labour indoors or outdoors.
• He must have adequate knowledge of traffic laws and adhere strictly to them

·         Qualification - Minimum of SSCE

Salary
N41, 000/m

Applicants who meet the requirements listed above should forward CVs to ‘outsourcing@stresert.com’ using the position as subject of the mail.

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Our client is a fast food business operator. As a result of growth, they require the services of a Call Center Operator for immediate employment.

Job Location: Lagos State (Desired candidates should be resident In Lekki and immediate environs).

Job Summary:

• Take customers' calls, clarify orders, pass orders taken to the kitchen, follow-up and provide feedback to customers in a timely manner.
• Liaise with the delivery/dispatch team on customers’ orders.
• Accept ownership for effectively solving customer issues, complaints and inquiries.
• Keep customer satisfaction at the core of every decision, and behavior.

Responsibilities:

• Manage large numbers of customers’ calls.
• Seize opportunities to upsell items when the opportunity arises
• Manage and resolve customer complaints.
• Provide customers with price information and available deals.
• Enter new customer information into the system; update existing customer information.
• Process orders to the kitchen, follow-up till delivery stage.
• Identify and escalate priority issues.
• Document customers’ orders; Keep records of all conversations in our call center database.
• Build sustainable relationships and engage customers by taking the extra mile.
• Increase the organizations bottom-line by giving exceptional customer service to every customer.
• Any other responsibility given by the line manager

Requirements:

• 3 years minimum prior experience in a similar role from a food/hospitality industry
• Minimum qualification is a National Diploma. Open to HND/BSc degree holders
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• True willingness to want to please customers professionally
• Helpful, pleasant, happy demeanor during conversations with customers’
• Flexible thinking in unique situations to offer customers’ additional services where applicable
• Good computer keying skills
• Moderate PC skills including spreadsheet and word processing applications
• Strong oral and written communication skills
• Self-motivated, patient and independent worker 

APPLICATION

Forward all applications to ‘recruitment@stresertservices.com’ using ‘RCCO_the name restaurant worked in the past’ as the subject of application e.g. ‘RCCO_Basamta Foods’/ ‘RCCO_Tasty Corridors’ before 15th July 2019. Only shortlisted applicants will be contacted for interviews.