Latest Jobs at Appzone Limited

Job Description

• Handle complaints and execute technical support and customer relations, and provide first-level assistance, resources and solutions to customers' emails, calls, and chats.
• Establish and maintain strong and productive relationships with clients and ensure requests are resolved in timely and effective manner.
• Collaborate with support team to achieve excellent service support delivery and maintain regular contact with customers in handling escalations.
• Troubleshooting and system operations, for a smooth work procedure and productivity.
• Use CRM software to track support tickets and document actions and initiate log in for incidents cases and establish interactions with clients.
• Execute and deliver on key KPIs (i.e., response time, time to resolution, SLA, etc.) and maintain and improve knowledge base to support external and internal users.
• Create training materials, knowledge base help articles, including FAQs and adhere to manufacturing instructions and design specifications when recommending devices and IT equipment for repairs.
• Provide reliable interface between our client’s IT representative(s) and Qore’s business units and provide support and customer services tasks in a satisfactory and timely manner.
• Respond to clients’ inquiries for technical assistance via telephone, e-mails, or instant messengers. 
• Carry out case management; case categorization, case assignment, and case closure and follow standard help desk procedures to assist clients in resolving technical issues. 
• Prepare activity and other related CRM reports and engage in other support interactions with clients to ensure client satisfaction in line with the company’s business goals. 
• Ensure all reported cases are attended to and resolved within the stipulated timeframe as stated in the SLA and conduct routine operational training for users of Qore’s products.

Requirements

• BSc in any discipline from a reputable and accredited higher institution.
• 2+ years experience in a similar role, preferably in a Tech/Fintech or in the Financial Services industry.
• Good planning, organizing and prioritization skills.
• Good communication and interpersonal relationship skills.
• Strong interpersonal skills and able to work as an individual and part of a team.
• A great communicator with strong project management skills, who can easily receive and interpret feedback and meet tight deadlines in a fast-paced environment.
• Knowledge of the use of CRM and how to manage clients using technological tools.

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Job Description

• Write high-quality code as required, and contribute to the design and implementation of applications and ensure the development of products and features enhancements from design through to deployment.
• Oversee the development of functional applications on the server-side and client-side of our various products/platforms
• Design, develop, and maintain scalable and high-performance server-side applications using, either one or more of, .NET, Java, Python, and/or NodeJS.
• Implement RESTful APIs and integrate with various services and databases and optimize application performance and troubleshoot issues.
• Build responsive and intuitive user interfaces using React, jQuery, and/or Angular.
• Collaborate with UI/UX designers to translate design concepts into functional front-end code and ensure cross-browser compatibility and optimize front-end performance.
• Develop end-to-end solutions that connect frontend and backend components seamlessly and participate in architectural discussions and contribute to the overall system design.
• Ensure high code quality through thorough testing and code reviews and contribute to and leverage open source projects to enhance our technology stack.
• Ensure the production of scalable and functional applications that meet specifications and perform code reviews, inspecting code quality and assuring process adherence.
• Draft application operating procedures and technical documentation as required, and actively participate in scrum processes and collaborate in ensuring a smooth run of operations across multiple Engineering teams.
• Conduct testing of new features and functionality to ensure they meet quality standards, and work with containers and messaging services to ensure that our products are scalable and reliable.
• Participate in code reviews to ensure code quality and maintainability and perform root cause analysis on application issues and develop solutions.
• Troubleshoot and resolve technical issues related to our software products, document product enhancements and communicate changes to relevant stakeholders.
• Stay up to date with emerging technologies, best practices, and open source trends.

Requirements

• BSc in Computer Science, Computer Engineering, Electrical & Electronics Engineering, or a related field of study from an accredited higher institution. 
• 4+ years’ related work experience in software engineering, preferably within the Fintech, Banking and/or financial services sector.
• Proficient in at least two in any of the server-side languages such as, Java, .NET, Python, NodeJS; proficient in client-side web-based technologies and frameworks/libraries such as, React, Angular, jQuery, HTML, CSS, etc.
• Solid understanding of RESTful API design and integration, familiarity with databases (SQL and NoSQL), server and cloud platforms (i.e., Azue, AWS, GCP, etc.)
• Experience with system design and architecture, including designing scalable and reliable systems.
• Demonstrated ability to build and maintain complex applications and proven experience working on multiple open-source projects.  
• Excellent communication and interpersonal skills, and ability to work independently and as part of a team.
• Knowledge of Microservices architecture and containerization methologies and strategies.
• Ability to take ownership of projects, work independently and manage multiple priorities effectively.
• Experience in a fast-paced start-up/scale-up environment, will be a plus.