Latest Jobs at First Bank

• Ensure that all chargeback transactions are reviewed for completeness and accuracy
• Ensure claims logged against the bank by other banks are duly attended to in order to avoid financial loss and brand damage

DUTIES & RESPONSIBILITIES

• Provide leadership to the acquiring dispute team; ensuring that all chargeback claims are reviewed for validity and genuineness
• Oversee and ensure timely and proper response to chargeback claims raised against the bank on Arbiter, MasterCard Connect and Unified Payment platforms by other banks to minimize the bank’s exposure to financial losses from chargebacks
• Guide and monitor the team on proper chargeback processing to ensure minimal errors and improve the refund-rate to customers for genuine claims.
• Oversee the Acquirer Initiated Refund (AIR) as recommended by CBN
• Second level review of reversal upload files for onward credit to various destination accounts
• Identify and escalate sensitive urgent regulatory issues related to dispute resolution
• Identify process improvement needs to promote efficiency.
• Provide timely and usable reports to the Head of Department.

JOB REQUIREMENTS

Education

• Minimum Edcation: B.SC/HND n any discipline, preferably a numerate discipline 

Experience

• Familiarity with electronic banking products is very essential. – Analytical skills and willingness to learn is key recuitment criteria 

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• Supervise and manage the VISA Settlement Desks In line with stated processes and procedures.
• Responsible for a wide range of tasks related to designing and implementing VISA settlement and emerging products.
• Primarily focused on addressing unique and complex issues related to the commercilization of VISA products that entail global paymens among business and consumers.
• Responsible to apply specialized global payments industry knowledge to design product specific VISA settlement systems and operating procedures.

DUTIES & RESPONSIBILITIES

• Supervises and ensure prompt and accurate settlement of all variants of the VISA Card (Classic, Infinite, Gold, Premium and prepaid) across the different transaction types (Domestic & International transactions) and across the available channels (ATM, POS  and Web)
• Provide necessary supervision of timely and accurate processing of all VISA Dispense errors, chargebacks, representments, cash disbursement reversal adjustments and refunds whilst ensuring correctness and attention to detail.
• Organise and manages the  settlement of VISA First Pay link transactions
• Faclilitate partnership with cross funtional stakeholders demonstrating strategic thinking and solutions in monitoring and investigating team, provide review, resolution and correctness in the reconciliation entries on VISA related transactions and accounts.
• Manage timely upload of all staff off cycle, annual and monthly credit card repayment as well as the processing of  upload files from other sections of the unit
• Manages the  correct recognition of fees, charges  and income for all VISA transactions
• Ensures prompt and accurate funding of Visa offshore account
• Ensure timely resolution of  discrepancies and enquiries on customers’ accounts and merchant settlements related to VISA transactions
• Monitor and close all SLAs emanating from VISA settlement activity
• Ensure proper and adequate stakeholders engagement as the need arises
• Ensures a database of VISA activity files are maintained and updated.
• Review with Ebusiness and processing of VISA International monthly billing to the Bank (training costs, issuer fees, acquirer fees, etc.)
• Supervises and prompt follow up on issues and challenges related to all visa related settlement and reconciliation activities
• Review and recalibrate product papers on VISA products to suit market realities and trends to derive optimal product utilization and uptake.
• Collaborate, establish and maintain relationships with cross-functional teams across various departments.
• Evaluate and design recommendations for best practices and improvements to operational processes pertaining all VISA transactions in the bank.
• Prioritizing, planning, and completing work within tight time constraints; may include work outside of normal business hours to meet a critical product or production deadline
• Regularly collate and consolidate key performance indices and be able to highlight gaps and recommend remedial actions.
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook.
• Partner with Ebusiness in implementation of new projects and newly introduced products

JOB REQUIREMENTS

Education

• Minimum Education:  1st  Degree in a numerate discipline 

Experience

• Minimum experience: 8 years, 5 of which must have been spent in e-Banking/Products

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• Coordinates, manage and ensure that the Internal  Reconciliation  of E-Product operations activities comply with bank policies and standards.
• Coordinates, manage and ensure that the integrity of financial and non-financial records and applications systems as it relates to reconciliations
• Act as a review for outstanding items appearing on the reconciliation’s which are settlement of our international payments.
• Coordinates, manage and ensure that the system of internal control around banks and General Ledger reconciliation is adequate, effective and functioning properly.
• Coordinates, manage and ensure that the internal control around the department accounting activities is effective by ensuring that the financial transactions reported on the bank accounts are properly and accurately recorded appropriately.
• Coordinates, manage and ensure that the financial reports of the department activities are timely and accurate.
• Coordinates, manage and ensure that the reconciliation and clearance of all suspense and receivable/payable accounts in the general ledger are carried out properly and in a timely manner.
• Act as a review for outstanding items appearing on the reconciliation’s which are settlement of our international payments. 
• Have input in the development of underlying processes, reports and systems to facilitate ongoing improvement in efficiency and quality of reconciliations processes.
• Manage information flows to and from other areas of finance and the business to resolve reconciliation queries.
• Act as representative of reconciliation team for projects and change processes impacting banking and reconciliation processes. 

DUTIES & RESPONSIBILITIES

• Co-ordinates the schedules, activities and functions of 4 reconciliation Team Leads
• Co-ordinates the schedules and functions of the 4 reconciliation teams
• Approval, in conjunction with Head, Eproduct settlement, of large tickets corrective entries after Investigation of outstanding items(open items).
• Ensure that Reconciliation activities of E-Product operations complies with bank’s policies and standards.
• Assist the Head, E-Product Operations by proffering and implementing solutions to issues leading to outstanding items.
• Co-ordinates the preparation of the monthly consolidated provisioning on outstanding items
• Manage, train, coach, supervise and mentor Reconciliation Team Leads for effective and efficient performance
• Ensure that E-Product Operations activities and transactions are in compliance with bank policies and standards
• Approves, in conjunction with Head, E-Product settlement, the monthly consolidated provisioning on outstanding items
• Provide advisory and decision support services to the Head, E-Product Operations on Accounts
• Ensure that E-Product Operations activities and transactions are in compliance with bank policies and standards
• Proffer solutions to issues leading to outstanding items.
• Prevention of provisioning as a result of open items on reconciliations
• Ensure sound accounting on all transactions and ensure they are compliant with international   standards
• Ensure a close working relationship with all departments and colleagues, sharing information and working together to deliver a high-quality support to service users (internal and external customers)
• Ensure the preparation of source and application of funds
• Coordinate and oversee the daily matching process/ closure of open items on EPS accounts on TLM Corona
• Review the monthly EPS proof of accounts sent to E business control team
• Provide support on reconciliation of EPS GL accounts with GRU team.
• Manage switches on delay and wrong settlement reports leading to open items in the EPS GL accounts.
• Proactive charting of reconciliation process for new products

JOB REQUIREMENTS

Education

• Minimum Education:   First Degree preferably in a numerate discipline; higher degrees /MBA

Experience

• Minimum experience – 8 years