Latest Jobs at MTN Nigeria

Description

• Monitor and align the direction, strategy and results of the Technology Vertical, collectively and as individual work areas in the MoMo Payment Service Bank, ensuring that the MTN Group guidelines are duly complied with
• Measure the impact and benefit of the function to MoMo Payment Service Bank and in turn, Group FinCo and report the true-value metrics. Drive continuous improvement across all verticals
• Implement and oversee execution of policies, procedures and guidelines set forth by group Technology team and ensure the team complies with the same
• Implement governance to manage the consolidated MoMo Payment Service Bank Technology strategy, budgets and financials, with guidance from MoMo Payment Service Bank CEO
• Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the MoMo Payment Service Bank CEO
• Deliver results under the guidance of the Group CTIO Digital & Fintech, abiding by all the set directives and regularly reporting compliance
• Lead creation of blueprints and architecture for system development, modification or integration (Esp, to accommodate local instances), and provide support to Group FinCo in architecture review, when required
• Monitor all products, tools & technologies operational in the MoMo Payment Service Bank in order to ensure compliance with architectural standards and where spotted, resolve incidents of non-compliance
• Assist Group Technology team in deploying IT Infrastructure and assets within the MoMo Payment Service Bank and monitor to ensure that Infrastructure & assets usage, performance & maintenance is as per Group standards
• Lead the deployment, maintenance, monitoring and updates to local instances of the customer, product & delivery platforms across all products
• Monitor management of local IT incidents and where required, resolve escalated technical/system issues
• Lead and drive all testing and releases required to be done in the MoMo Payment Service Bank and ensure change management initiatives are undertaken for large scale transformations
• Inculcate ‘data centricity’ within the MoMo Payment Service Bank, ensuring that all critical data such as that of customers, is stored, managed and accessed as per standards prescribed by the Group and absolute data integrity is maintained
• Monitor compliance with policies related to sharing of data with external parties (including Group FinCo) as per local data governance and privacy policies
• Lead Information Security initiatives, projects and practices in the MoMo Payment Service Bank. Ensure that the highest level of data security is maintained
• Implement governance mechanisms set forth by the Group to build a robust Technology and Information Security function in the MoMo Payment Service Bank.

Requirements
Education:

• First Degree in Computer Science, Electrical / Electronics, Communications Engineering or related field
• Masters/MBA is advantageous
• Fluent in English

Experience:

• 9 - 17 years’ experience which includes:
  • Minimum 3 - 4 years’ experience in Fintech, banking or financial services
  • Successful track record as a senior management professional in delivering exceptional technology products & services
  • Experience working in a global/multinational enterprise with a good understanding of emerging markets.

24th March, 2022.

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Description

• Develop specific go-to-market strategies for assigned channels
• Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
• Develop and execute channel strategy to accelerate targeted revenue growth
• Own roadmap for delivery of channel changes based on consumer insights and business requirements
• Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
• Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
• Lead all joint business planning activities with channel partners
• Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
• Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
• Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
• Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
• Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
• Act as first point of contact for partners and gather insights on product uses and needs
• Identify and share opportunities for operational improvements
• Manage affiliate partner relationships and process applications
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Education

• First Degree in any Commercial discipline
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Experience in Fintech, banking or Mobile Money
• Experience in Digital Channel development and management
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

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Description

• Monitor and align the direction, strategy and results of the HR Vertical, collectively and as individual work areas in the business, ensuring that the Group guidelines are duly complied with 
• Ensure implementation, compliance & adherence to the EVP  Framework, policies, guidelines & processes defined by Group HR team and  MTN Group HR team as applicable 
• Lead and manage implementation of Global Wellness programs initiatives and drive development of MoMo Payment Service Bank wellness initiatives
• Ensure compliance and drive the global D&I agenda set by Group HR team and MTN Group
• Implement and oversee execution of policies, procedures and guidelines set forth by group HR team and ensure the team complies with the same
• Cascade the Group Fintech budget, analytics and reporting framework in the function, in collaboration with the MoMo Payment Service Bank CEO
• Provide input to the Organization Design Blueprints to align with business objectives, customers, products & services
• Implement, localize and manage the MoMo Payment Service Bank organization structures
• Implement HR policies throughout the MoMo Payment Service Bank, ensuring that all functions comply with the set policies
• Oversee the recruitment and onboarding process in the MoMo Payment Service Bank, ensuring that key objectives set for recruitment are complied with at all times
• Monitor execution of the performance management process within the MoMo Payment Service Bank and ensure managers are empowered to conduct a fair and objective appraisal for their employees
• Oversee implementation and management of employee Compensation, Rewards & Recognition processes for the MoMo Payment Service Bank
• Have oversight on end-to-end of employee and HR Service administration, all the while ensuring that local employment laws and labor guidelines, are duly complied with
• Lead the training needs assessment and infusion of training programs in the MoMo Payment Service Bank, also ensuring that curriculum is regularly reviewed and supports MoMo Payment Service Bank’s growth strategy
• Ensure implementation of health and safety policy, procedures and risk assessments, statutory compliance requirements ensuring action is taken to mitigate risks and all corrective and preventative action of issues arising
• Promote the use of HR tools and systems, in order to drive business-critical decisions through data
• Function as a strategic business advisor to the CEO; manage, prioritize, align and enable implementation of strategic projects for the MoMo Payment Service Bank
• Participate in communities of practices and conferences to facilitate knowledge sharing and positioning of MoMo Payment Service Bank’s employer of choice brand towards the external marketplace
• Regularly report to CEO on key HR metrics, and highlight red flags as and when required.

Requirements
Education:

• A First Degree in a Behavioral Science field, good knowledge of HR processes
• A Master’s degree, MBA preferably
• Fluent in English and language of country preferable.

Experience:

• 9 – 17 years of HR generalist experience in a multinational business environment/world class organization
• Manager track record of 3 years or more; with at least 3 years in relevant sector/ industry 
• Worked across diverse cultures and geographies advantageous
• 3 years Broad HR specialist experience (learning, performance, recruitment, Reward & OD)
• Experience in Fintech, banking or financial services is preferred.

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Description

• Develop commercial processes and procedures related to assigned channel activities  
• Coordinate tactical plans with regions to deliver the targets
• Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc. and also report on trade activity plans
• Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
• Provide necessary support and materials towards the execution of agents and customer engagement activities within the regions, and collaborate with regional event agencies to ensure successful implementation of engagements
• Co-ordinate cross functional sessions for implementation of MFS activities as directed by the Channel Manager & Segment Manager
• Take responsibility for managing MFS Central pool of Merchandising materials end to end in line with approved strategies and budgets
• Monitor performance of selected subcontractors and take corrective actions where necessary
• Evaluate the efficiency and effectiveness of Field Operations and Implementation strategies and propose and offer suggestions for improvements.

Requirements
Education:

• First Degree in Economics, Business Administration or any related discipline
• Fluent in English.

Experience:

• 3 - 7 years’ experience which includes:
  • Experience in Field Operations and Implementation or allied field is required
  • Experience in Fintech, banking or Mobile Money is preferred
  • Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.

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Description

• Align the results of the CoSec vertical, collectively and as individual work areas, ensuring that the Group guidelines are duly complied with
• Measure the impact and benefit of the function to MoMo Payment Service Bank and in turn, Group FinCo and report the true-value metrics.
• Implement & execute policies, procedures and guidelines set forth by group Company Secretarial team and ensure compliance with the same.
• Implement governance to manage the consolidated MoMo Payment Service Bank Company Secretarial strategy, budgets and financials, under direction from the MoMo Payment Service Bank CEO
• Cascade the Group Fintech budget, analytics and reporting framework in the function, under direction from the MoMo Payment Service Bank CEO
• Guide the CEO and Board to ensure they operate in accordance with rules and regulations
• Facilitate good communication between the board, committees, senior management and non-executive directors, and shareholders
• Responsible for the administration of the company, for example: maintaining statutory books, including registers of members, directors, and secretaries, and shareholders with all their past and present shareholdings, organizing board meetings and annual general meetings (AGMs), preparing agendas and taking minute
• Provide Company Secretarial Services for Board meetings and ensure that legal requirements related to the meetings are fulfilled, as well as follow up on actions from meetings.
• Issue notice and agenda of board meetings to Board Members of the company board
• Provide the Board with required guidance and advice in the discharge of their duties, responsibilities, and powers  
• Responsible for arranging Executive Committee meetings and such other meetings as may be required from time to time and keeping track of minutes of meeting and write reports
• Handle correspondence, collate information and write reports, ensuring decisions made are communicated to the relevant company stakeholders
• Signing corporate documents and attending to corporate notices and correspondence and conducting relations with the shareholders on matters concerning corporate policy and shareholders meetings.
• Developing, implementing and maintaining director’s obligations guidelines regarding compliance, corporate governance, business ethics issues and practice including regulatory requirements
• Ensuring that previous board decisions and policies are upheld and implemented; monitoring and addressing issues of non-compliance
• File necessary documents with Corporate Affairs Commission.
• File Corporate Governance Returns and any requisite documents with the Central Bank of Nigeria and the Financial Reporting Council of Nigeria.
• Monitor changes in relevant legislation and the regulatory environment and take appropriate action
• Develop and oversee the systems that ensure the company complies with all applicable codes, in addition to its legal and statutory requirements
• Support in company incorporations and branch establishments, including managing corporate documents for use abroad.
• Custodian of the Delegation of Authority Matrix across the organization.

Requirements
Education:

• First Degree in Law or allied field
• Membership of  ICSAN (Institute of Chartered Secretaries and Administrators of Nigeria) is mandatory.
• Fluent in English.

Experience:
9 - 17 years’ experience which includes:

• Previous experience in a Company secretarial role of a listed company or multinational an advantage. Experience must include exposure in company Secretariat management
• Fintech, Banking or Financial Services Experience an advantage
• Good interpersonal skills and the ability to build and maintain effective interpersonal relationships are essential. Ability to forge a strong and trusting working relationship with the Board, Chairman and the CEO.

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Description

• Develop commercial processes and procedures related to assigned channel activities  
• Coordinate tactical plans with regions to deliver the targets 
• Monitor, analyze and report sales trends, including but not limited to customer recruitment, agent transactions etc. and also report on trade activity plans 
• Collate, analyze and provide insights from Channel Sales data and develop weekly and monthly reports in preparation for business review meetings
• Provide necessary support and materials towards the execution of agents and customer engagement activities within the regions, and collaborate with regional event agencies to ensure successful implementation of engagements 
• Coordinate cross-functional sessions for implementation of MFS activities as directed by the Channel Manager & Segment Manager
• Take responsibility for managing MFS Central pool of Merchandising materials end to end in line with approved strategies and budgets 
• Monitor performance of selected subcontractors and take corrective actions where necessary 
• Evaluate the efficiency and effectiveness of Field Operations and Implementation strategies and propose and offer suggestions for improvements

Qualifications
Education:

• First Degree in Economics, Business Administration or any related discipline
• Fluent in English

Experience:

• 3 - 7 years experience which includes:
• Experience in Field Operations and Implementation or an allied field is required
• Experience in Fintech, banking or Mobile Money is preferred 
• Experience working in a global/multinational enterprise with a good understanding of emerging markets is preferred.

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Job Description
Reports To: Manager Operation Quality and Processes

Division: MoMo Payment Service Bank

Description

• Execute policies, procedures and guidelines cascaded by the functional lead and ensure compliance with the same
• Comply with the set governance mechanisms, under supervision from the functional lead
• identify, plan and implement key projects to improve quality, reduce cost, increase productivity resulting in significant business improvement and customer satisfaction.
• Analyze fintech agent and customer information needs, business problems and business opportunities to determine efficient and effective systems/programming solutions.
• Coordinate efforts with project teams, including business, IT, and third-parties to identify processes, apply Lean/Six Sigma principles, and coordinate with teams to develop/implement automation solutions.
• Drive business process improvement efforts to ensure that standardization, efficiencies and best practices are employed while leveraging systems, automation and other solutions as needed.
• Provide process analysis and improvement expertise to support functional and cross functional teams to develop and manage process change and operational improvement across the organization.
• Undertake relevant impact assessment(s) to appraise and evaluate options for the identified business process /system improvements.
• Review information and trends to ensure that the output of processes are achieving the desired results and that services are meeting agreed upon service levels

Education:

• First degree in any related discipline
• Fluent in English

Experience:

• 3 - 7 years’ experience which includes:
• Experience in Fintech, banking or Mobile Money
• Experience working in a global/multinational enterprise with a good understanding of emerging markets