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Duties & Responsibilities:

• Plan and coordinate administrative procedures and systems and devise ways to streamline processes.
• Ensure the smooth and adequate flow of information within the company to facilitate other business operations.
• Manage schedules and deadlines.
• Monitor inventory of office supplies and the purchasing of new material with attention to budgetary constraints.
• Monitor costs and expenses to assist in budget preparation.
• Oversee facilities services, maintenance activities and tradespersons (e.g. electricians).
• Organize and supervise other office activities (recycling, renovations, event planning etc.).
• Ensure operations adhere to policies and regulations.
• Keep abreast with all organizational changes and business developments.

Requirements & Qualifications:

• Minimum of HND in business administration or relative field.
• 2-3 years Administrative experience.
• Familiarity with financial and facilities management principles.
• Familiarity with creating Administrative policies and procedures.
• Very good understanding of office management processes.
• Experience with financial and facilities management principles.
• Proficiency in Microsoft Office (Especially Excel & PowerPoint).
• Critical thinking and problem-solving skills and an excellent team player.
• Good time-management skills.
• Great interpersonal and communication skills.
• Experience in a FINTECH will be an added advantage.

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Job Description

• As a POS Repair Technician, you will work as a member of a technical support team and will report to the Support Manager.
• You will be required to assemble and configure POS hardware.
• You will provide both on and off-site support, telephone support, and remote access support for hardware and software for our Agents.
• You must be able to manage and perform assigned tasks effectively, work together with others as a cohesive team, communicate and act professionally within workplace and with clients, and maintain a good knowledge of existing and future software and hardware products.

JOB ROLE

• POS installation, maintenance, Troubleshoot, diagnose, and repair of hardware.
• Document, prioritize and follow up on all support tickets.
• Propose and evaluate technical solutions and alternatives.
• Working knowledge of Regular, Android and Sunmi POS devices is an added advantage.
• Manage all on-site installation, repair, maintenance, and test tasks.
• Diagnose errors or technical problems and determine proper solutions.
• Supports and maintains merchants POS systems and terminals
• Perform diagnosis, troubleshooting, hardware and software repairs of POS systems, backup and other maintenance tasks.
• Maintain technical knowledge related to our suite of hardware and software product lines and industry.
• Setup, configure, and test hardware.
• Install software and hardware at client sites, run and connect all cables between and at hardware devices
• Provide telephone, remote, and on-site support for clients in order to provide quick resolution to problems
• Provide training to clients regarding hardware, and troubleshooting techniques

Required Skills/Experience:

• ND/HND/BSc in related fields  
• Must have a minimum of 2 years’ experience as POS repair technician
• Ability to manage and prioritize multiple tasks and deliver within deadline
• Advanced written and verbal communication skills
• Experience in configuration, installation, training and support of hardware or software products
• Expertise in Microsoft Office and Operating Systems
• Some Evening and Weekend schedules will be required.