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  • Posted: Feb 11, 2022
    Deadline: Not specified
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    9Mobile is a Nigerian telecommunications services provider, currently operating in Nigeria. 9Mobile is formerly known as Etisalat Nigeria.
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    Specialist, Enterprise Support Services (Sales Management Tool)

    Job: IRC4395

    Job Summary

    • Provide support in the design and implementation of Sales Management Tool (SMT) Order processing and collaboration systems.
    • Leads the analysis and design in the Sales Management Tool area in close cooperation with the business teams and development.

    Principal Functions
    Tactical:

    • Assist in the implementation of approved policies and procedures for Sales Management Tool design, implementation and maintenance.
    • Partner with business leaders, IT service operations team and other relevant stakeholders to identify SMT in line with Business requirements
    • Responsible for planning of SMT solution upgrades and deployment.

    Operational:

    • Provide technical and operational support in management of Sales Management Tools module in a highly dynamic business environment and to support business
    • Understands the business requirements, captures functional and technical requirements, translates them into the SMT module requirements and integrates requirements with other functional and technical teams.
    • Contributes to and drives configurations, reports, interfaces, testing, user training and knowledge transfer.
    • Guides customers through Sales Management Tool delivered functionality, advises customers on best practice, maps business processes to delivered functionality
    • Develops functional and technical design and documentation for SMT Applications dependent data conversions, interfaces, custom reporting including use of documented revision control.
    • Design and develop data applications and reports using selected tools and frameworks as required and requested.
    • Participates in the design, development and maintenance of Conversions, and Interfaces between SMT Applications and third-party vendors.
    • Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
    • Order Entry and Order management
    • Work closely with the other team members for 3rd party integration of data sources
    • Opens, manages, and resolves SMT Service Requests with Support team.
    • Drives the resolution & troubleshooting of issues during development and postproduction support, reporting /escalating to management, when needed.
    • Receive and fulfil orders in a timely, efficient manner.
    • Maintains ongoing, successful relationships with customers; coordinates directly with the customer to ensure that a high level of satisfaction is achieved and maintained.
    • Create and maintain comprehensive project documentation.
    • Carry out other duties as instructed by Manager, Enterprise Support Services.

    Educational Requirements

    • Bachelor's Degree or more in Computer Science or a related field.
    • 3 - 5 years of recent experience in Order processing and fulfilment, Minimum 4 Years of Oracle Order Management experience would be an added advantage.
    • Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
    • Candidates with Order Entry, Order Management and Order Processing implementation experience would be preferred.
    • Lead all workshops(Process, design, configuration, test and validate) and act as lead for SMT new feature Implementation.
    • Provide functional application leadership and guidance to client regarding "leading practices" and the functionality of the software modules through all phases of an implementation.
    • Have a positive, dynamic, and flexible attitude, should be an excellent team player.
    • Ability to effectively work with end-users remotely.
    • Has excellent English spoken and written language communication skills.
    • Display a passion for the role and a strong desire to deliver to the best of their ability
    • Display persistence to complete tasks and the rigor to ensure the solutions are thoroughly tested.
    • Wider experience of Order Management and fulfilments processes from a business context.

    go to method of application ยป

    Specialist, Enterprise Support Services (Big Data)

    Job: IRC4396

    Job Summary

    • Lead the design, implementation, and maintenance of Big data infrastructure and tools, including collecting, storing, processing, campaigning and analyzing our data and data systems.
    • Service and Resource/Infrastructure capacity development and governance across enterprise systems.

    Principal Functions
    Tactical:

    • Assist in the implementation of approved policies and procedures for Big data infrastructure and tools design, implementation and maintenance.
    • Partner with business leaders, IT service operations team and other relevant stakeholders to identify Big data solution and infrastructure in line with Business requirements
    • Responsible for planning of Big data solution and infrastructure upgrades and deployment.

    Operational:

    • Provide technical and operational support in management of Big data solution and infrastructure in a highly dynamic business environment and to support business
    • Provide support in the implementation and user acceptance testing of Big data solution and infrastructure.
    • Assist in the development of a proactive maintenance cycle for Windows operating systems and automate preventive/routine maintenance on systems
    • Gather and process raw data at scale
    • Create, execute and monitor the performance of campaigns.
    • Create integrated campaigns based on market segments to gain new customers and build repeat business
    • Design and develop data applications and reports using selected tools and frameworks as required and requested.
    • Read, extract, transform, stage and load data to selected tools and frameworks as required and requested
    • Perform tasks such as writing scripts, web scraping, calling APIs, write SQL queries, etc.
    • Work closely with the other team members for 3rd party integration of data sources
    • Process structured and unstructured data into a form suitable for analysis.
    • Work closely with our business users to build sophisticated multi-channel campaigns.
    • Support business decisions with ad hoc analysis as needed.
    • Monitoring data performance and modifying infrastructure as needed.
    • Provide input into documentation and updating of Standard operating procedures and process documents.
    • Provide input into definition data retention policies.
    • Carry out other duties as instructed by Manager, Enterprise Support Services.

    Educational Requirements

    • Bachelor's Degree or more in Computer Science or a related field.
    • 3 - 5 years of recent experience in data engineering.
    • Very strong SQL/PLQL skills and ability to manipulate data across heterogeneous data sources is required
    • A solid track record of data management showing your flawless execution and attention to detail.
    • Strong knowledge of and experience with statistics.
    • Programming experience, ideally in Python, Spark, Kafka or Java, and a willingness to learn new programming languages to meet goals and objectives.
    • Experience in C, Perl, Javascript or other programming languages is a plus.
    • Knowledge of data cleaning, wrangling, visualization and reporting, with an understanding of the best, most efficient use of associated tools and applications to complete these tasks.
    • Experience in Hive, Spark or/and MapReduce is a plus
    • Deep knowledge of data mining, machine learning, natural language processing, or information retrieval.
    • Experience processing large amounts of structured and unstructured data, including integrating data from multiple sources.
    • Experience with machine learning toolkits including, H2O, SparkML or Mahout
    • A willingness to explore new alternatives or options to solve data mining issues, and utilize a combination of industry best practices, data innovations and your experience to get the job done
    • Experience in production support and troubleshooting
    • You find satisfaction in a job well done and thrive on solving head-scratching problems.

    Method of Application

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