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ipNX Nigeria Limited is a leading provider of infrastructure-based Telecommunications and Information Technology services here in Nigeria. Leveraging more than a decade of experience, the company was formed by the divestment of the telecommunications services division of Telnet Nigeria Limited and has been in operation for many years. ipNX currently provi...
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JOB DESCRIPTION
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
- Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
- Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Sub-department: Business Development Position level:
Location: Western Region Geographic scope: Ikeja/Apapa/VI/Lekki
Reports to: Territory Manager
Direct Reports: Critical relationships: Division Head, Billing team, Service & Support team, Account Management teams, Customer Care team and potential Clients’.
Overall job purpose: The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned territory. The role ensures an excellent client experience at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
KEY RESULT AREAS
- Achieve set revenue growth.
- Achieve sales targets by developing new business with existing and potential clients within the territory.
- Good performance defined: Agreed revenue targets are met within defined timeframes.
- Ensure contracts are put in place for customers.
- Take solutions and consultative sell approach to ensure clients’ needs are accurately met.
- Good performance defined: A structured plan created and followed through to the achievement of targets.
- Create and implement a structured plan to achieve set targets.
- Undertake cold calling, ensuring that the number of calls meets call targets as set by management.
- Good performance defined: Call targets met.
- Schedule and attend client meetings, ensuring that number of meetings meets targets as set by management.
- Participate in sales campaigns to drive revenue and increase product growth.
- Good performance defined: Attendance at industry related meetings/events and/or seminars.
- Weighting: 70%
- Grow product sales.
- Actively and successfully manage the sales process: lead generation; credentials pitch; asking questions; solution pitch; negotiation; close; handover to the account management team.
- Work with product managers to prepare proposals and detailed costings and prepare contract documents for review.
- Develop new business relationships.
- Present effective and professional presentations on ipNX products and services.
- Manage and maintain a pipeline and ensure all sales administration is kept current at all times using Sales Tracker software.
- Good performance defined: Sales Tracker is 100% up to date and accurate at all times.
- Develop, maintain and apply a high-level knowledge of ipNX’s portfolio of products and services.
- Good performance defined: Accurate and current knowledge of ipNX’s products and services.
- Report on sales, activity, and performance.
- Ensure activities comply with legal and ethical standards as well as ipNX policies.
- Actively monitor market trends through personal contact with clients and industry associated meetings/events and seminars. Provide feedback to Head of Division.
2. Delivers an outstanding client experience
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Good performance defined: All clients are transitioned smoothly to the relevant account team.
- Weighting: 15%
- Proactive and responsive to clients and prospective clients.
- Deliver an outstanding sales process and sales support to clients.
- Proactively develop and improve processes to service clients.
- Transition new clients smoothly and successfully to the account management team at all times.
- Determine an efficient communication procedure to alerting account management teams of issues that impact client delivery or service.
3. Works in collaboration with the team, developing good working relationships
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Good performance defined: Fosters good teamwork. Strength of working relationship with the team. Works in a collaborative way with the team.Increased understanding of clients and their requirements and what makes our service valuable.
- Weighting: 10%
- Contributes to healthy competition within the business development team.
- Ensure successful communication/works with all areas of the business.
- Develop strong relationships with clients and fellow ipNX employees.
- Accurate transfer of information from the prospect/client to the account management team.
4. Ensures compliance with ipNX values, policies, and standards, and ensures compliance will all local statutory requirements
- Complies with all local legislative requirements.
- Good performance defined: Understands and complies with all company requirements. Can be relied upon to act respectfully and ethically.
- Weighting: 5%
- Adheres to company policies and procedures and the corporate Code of Conduct.
- Ensures personal adherence to workplace health and safety requirements and either address or brings to management’s attention when others are in breach of these requirements.
- Acts in an ethical way when dealing with company assets and other people.
- JOB SPECIFICATION
- Position title: Account Manager
- Education: B.SC Marketing / Sales / related disciplines
- Technical Skills: Experience in a b2b sales environment; consistent track record of success in achieving and succeeding sales targets; proven ability in targeting new business opportunities; a confident negotiator with proven ability to close the deal; a positive and determined approach to researching and analyzing new business opportunities.
- Industry experience: Knowledge of the market, competitor behavior, and strategy.
- Management skills: N/A
- Personal qualities: Ability to generate ideas and solutions; self-motivated and results driven; excellent relationship management skills; team player; innovative; a genuine interest in news and current affairs; excellent organizational and time management skills; attention to detail and ability to work under pressure. Proactive determined business hunter.
- Technology skills: Good Microsoft office suite competence, CRM competence
- Language skills: Fluent English
- Communication skills: Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
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Function: Performance Management
Reporting to: Executive Director, Corporate Services
Location: Lagos
Travel Frequency: Occasionally
Purpose of the Job
The purpose of the Performance Management and productivity Specialist is to develop and execute programs and projects to evaluate, measure, and improve employee productivity and performance.
Expected Key Results
- Monitor performance
- Measure performance against company’s defined competences.
- Reporting
- Software Management
- Knowledge transfer
- Workforce Development
- Productivity Measurement
- Educational Qualifications & Functional Skills:
- Minimum 2.2/Upper Credit Bachelor's Degree in Human Resources, Social Science, Arts & Humanities and other related field.
- Best practices relating to employee performance management
- Sound knowledge of employment laws, regulations, and statutes.
- Experience and knowledge in Data Analytics.
- Excellent presentation skills
- Profiency level in the usage of Microsoft Office Suites eg, Excel, Powerpoint & Word
- Knowledge of human resources management principles, practices, and procedures.
- Knowledge of principles and practices of workforce planning, succession planning and strategic planning.
- Effectively communicating, both orally and written.
- Knowledge of project management principles, tools, and techniques.
- Critical thinking to identify problems, evaluate alternatives, and recommend effective solutions.
- Ability to develop and use of work simplification methods and statistical procedures.
- Work Experience:
- 4 years’ experience in performance management.
- Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
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Function: Material Requirement Analysis
Reporting to: Head, Supply Chain Management
Location: Lagos
Travel Frequency: Occasional
Purpose of the Job
To plan and forecast material needs for various engineering projects in order to ensure availability and effective allocation of materials and implement departmental process optimization plans.
Expected Key Results
- Policies, Systems, Processes and Procedures Management
- Continuous Improvement
- Material Planning
- Vendor Management
- Project Cost Management
- Safety, Quality and Environment
- Reporting
- Other Tasks Assigned
- Educational Qualifications & Functional Skills:
- Work Experience:
- Minimum of 5 years of varied experience in Supply Chain Management
- Sound understanding and experience in Procurement & Logistics/Supply
- Understanding of International Trade
- Sound Knowledge of Contract management will be an added advantage
- Other Requirements:
- Customer Focus
- Planning
- Analytical Skills
- Forecasting
- Action orientation
- Drive results
- Ability to optimize work processes
- Self Development
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
go to method of application »
Function: Business Development
Reporting to: Territory Manager
Location: Lekki/ Ikeja/ Victoria Island/ Apapa
Travel Frequency: Rarely
Purpose of the Job
The Account Manager is responsible for protecting revenue, securing new revenue within ipNX’s existing clients’ portfolio of as well as seeking/hunting out new clients & businesses within the assigned Strategic account sub-portfolio. The role ensures an excellent client experience/service delivery satisfaction at all times and works in collaboration with the account teams to ensure a smooth transition of accounts into the business.
Expected Key Results
- Achieve set revenue growth.
- Deliver an excellent client experience at all times, ensuring client needs are met or exceeded.
- Work closely with business development team, sharing knowledge, discussing ideas and helping the team to achieve targets.
- Ensures compliance with ipNX values, policies and standards, and ensures compliance will all local statutory requirements.
- Educational Qualifications & Functional Skills:
- B.SC Engineering / Computer Science / Marketing / Sales / related disciplines
- Understanding communications Network, Experience in a b2b, B2C sales environment; consistent track record of success in achieving product effectiveness and customer experience targets. Demonstrates a high level of organization and quality of Multitasks efficiency & priority setting.
- Good Microsoft office suite competence, CRM competence, including Visio
- Exemplary communication skills – both face to face and over the telephone. Ability to communicate effectively at all levels of an organization.
- Work Experience:
- At least 3 years’ experience within the telecoms space; knowledge of the market, competitor behavior and strategy, including related product dynamics and product management
- Must demonstrate interpersonal capabilities
- Other Requirements:
- Customer Focused
- Action-oriented
- Result Driven
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self-Development
- Requirements
- Ensures Accountability
- Develops Talent
- Drives Engagement
- Drives Vision & Purpose
- Excellent Decision Quality
go to method of application »
Function: Technical Support
Reporting to: Team Lead, Enterprise Service Management,
Work Schedule: Shift
Travel Frequency: Seldom
Purpose of the Job
Provide first level off-site technical support for all ipNX services: Voice, Data connectivity, Internet services, WiMAX services etc. To consistently provide a high level of excellent customer service and support ensuring customers satisfaction.
Expected Key Results (Detailed KPIs)
- Incident Management (First Call Resolution)
- Prompt Response to inbound calls and emails
- Follow up on unresolved complaint/ open tickets to closure
- Timely Escalation/feedback to relevant units.
- Preparing Technical Reports
- Educational Qualifications & Functional Skills:
- (B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics engineEngineering
- CCNA, CCNP (Desired)
- Strong telecommunications, IP design skills, & in-depth knowledge of IP Network.
- Excellent business communication skills both verbal and written.
- Work Experience:
- A hands-on experience with the following is a must: IP Routing, MPLS, QOS, VPN.
- Knowledge and experience with network security (IPSec Firewalls) are desirable.
- Experience with Wireless Point-to-Point and Point-to-Multipoint technologies is desirable
- Candidate must possess excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations
- Other Requirements:
- Customer Focus
- Tech savvy
- Action orientation
- Drive results
- Cultivate Innovation
- Ability to optimize work processes
- Resilience
- Self Development
- Nimble Learning
Method of Application
Interested and qualified candidates should forward their CV to: resumes@ipnxnigeria.net using the position as subject of email.
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