Job Openings at Moniepoint Inc. (Formerly TeamApt Inc.)

About the role

• We are looking for an experienced Legal Counsel that will provide legal and company secretarial services to Moniepoint towards the attainment of its strategic objectives.

As a Legal Counsel, you would:

• Provide company secretarial services to Moniepoint and its affiliates
• Coordinate board meetings, shareholders' meetings, general meetings and board committee meetings of the company including the rendering of the following services in connection with the meetings:
  • Issuance of notices and agenda of such meetings;
  • Collation of reports and preparation and distribution of board packs for meetings;
  • Preparation of procedural guide (where necessary);
  • Attending and taking minutes of board meetings, shareholders' meetings, board committee meetings and Annual General Meetings;
  • Preparing and circulating minutes to Board Members and Shareholders; and
  • Advising on compliance by the meetings with applicable company law requirements
• Maintain statutory books including but not limited to register of members, register of charges, register of directors' shareholding, register of directors and secretaries, board and board committees' minutes book, shareholders' minutes book and register of debenture holders.
• Ensure safe keeping of the company's physical and electronic legal documents, including incorporation documents, corporate filings, unissued share certificates etc.
• Ensure that the company files all regulatory returns promptly at the Corporate Affairs Commission, Nigerian Stock Exchange, Securities and Exchange Commission and the Central Bank of Nigeria (CBN), including but not limited to annual returns, change in shareholding or directors.
• Keep track of due dates and deadlines for regulatory returns.
• Prepare resolutions in respect of shareholders' and board decisions as may be required from time to time, including written resolutions and extracts of resolutions passed at duly convened meetings.
• Procure execution of resolutions, accounts, reports, agreements and other documents that are required to be signed by the Head, Legal.
• Draft and track all action points from the Company's meetings.
• Prepare and file documentation in respect of changes to board membership, allotment of shares and change of registered office address.
• Advise the Company on current corporate governance practices and ensure it complies with all relevant codes of corporate governance.
• Initiate and pursue legal proceedings on behalf of Moniepoint with the assistance of external counsel.
• Oversee the defense of legal proceedings on behalf of Moniepoint with the assistance of external counsel.
• Draft and/or review legal letters, agreements and monitor legal obligations under agreements to ensure compliance, on and as when requested.
• Advise on potential litigation matters (civil & criminal) that should be directed to external counsel.
• Liaise with and assist external counsel with regards to their obligations to the company and maintaining an updated litigation schedule of the Company.
• Liaise with law enforcement bodies and/or regulatory authorities.
• Research and prepare legal opinions on various civil matters including claims for compensation against the company.
• Draft, amend, review and/or recommend modifications of related laws and regulations governing Moniepoint.
• Assist in the formulation, implementation and/or amendment of internal policies.
• Provide sound and timely legal advice & opinions to the company and make recommendations to the Management of Moniepoint as necessary
• Support the Head, Legal with any other duties as assigned.

Minimum Requirements

• Bachelor of Laws from an accredited institution
• Qualifying Certificate from the Nigerian Law School
• Four (4) to six (6) years' experience as a legal counsel, with proven experience in providing company secretarial services to a CBN regulated financial institution
• Experience in drafting/negotiating commercial and technology agreements
• Ability to interprete regulations
• Ability to work in a fast-paced environment
• Ability to work with little or no supervision
• Excellent communication and interpersonal skills
• Excellent multi-tasking and time management skills
• Ability to cope with high levels of responsibility and with confidential matters
• Good understanding of the Fintech space and applicable laws/regulations
• Strong research skills

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Job Purpose

• The Customer Success Representative is responsible for developing customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• The customer success representative is the first port of call for customers and should be the internal advocate for the customer working with the various teams to ensure quick resolution of customer issues and provide suggestions on how the customers experience can be further optimized based on analysis of the issue log or customer requests.

Responsibilities

• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Qualification

• Proven customer support experience or experience as a Client Service Representative
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Must be resident in Cross River State, Nigeria
• Bachelors Degree