Job Offers at Flutterwave

• Flutterwave is looking for a Manager, Enterprise Account Management.
• The role involves being responsible for managing and nurturing key enterprise-level relationships to drive revenue growth and customer satisfaction.
• This role requires a strategic thinker with excellent communication and relationship-building skills, who can understand clients’ needs and align Flutterwave’s products and services accordingly.

What Your Day-to-Day Activities Will Be Like

• Develop and maintain strong relationships with enterprise-level clients, thoroughly understanding their business model, needs and challenges
• Drive revenue growth by identifying upsell and cross-sell opportunities within existing accounts.
• Collaborate with internal teams to ensure successful onboarding, implementation, and ongoing support for enterprise clients.
• Act as the primary point of contact for key accounts, addressing their queries, concerns, and escalations promptly and effectively.
• Stay updated on industry trends and competitors’ offerings to provide strategic recommendations to clients.
• Prepare regular reports and presentations for clients, showcasing the value proposition of Flutterwave’s solutions.
• Collaborate with the sales and marketing teams to identify potential enterprise clients and develop tailored pitches and proposals.
• Work closely with product development teams to provide client feedback and contribute to the enhancement of Flutterwave’s products and services.
• Ensure high levels of customer satisfaction and retention by providing exceptional service and support.

Required competency and skillset to be a waver

• Bachelor’s degree in business or relevant field required. Masters degree is preferred
• Minimum 7 years of proven experience in enterprise account management, preferably in the financial technology industry
• Strong understanding of payment solutions, financial services, and e-commerce platforms.
• Exceptional communication, negotiation, and presentation skills
• Ability to build and maintain strong relationships with key stakeholders
• Analytical mindset with the ability to understand complex business requirements and propose suitable solutions
• Result-oriented, self-motivated, and able to work effectively in a fast-paced environment
• Strong organizational skills and attention to detail

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The Role: 

• Flutterwave is looking for a stellar associate to join our team and take on a multifaceted role in Chargeback and Refunds.
• The successful candidate will be responsible for processing chargebacks and refunds inquiries, and ensuring compliance with regulatory requirements.
• This role requires strong analytical skills, attention to detail, and the ability to make critical decisions under pressure.

Responsibilities include but are not limited to:

Chargeback and Refunds Processing:

• Process and dispute chargebacks and refund inquiries to recover funds. Investigate chargebacks, communicate with external partners, and make critical decisions based on limited information.
• Track and provide statistics on chargebacks and refunds for the Finance Team.

Risk Management and Compliance:

• Enforce strong risk and operational controls to ensure satisfactory audit results
• Track and maintain fraud incident reports and related analyses.

Reporting and Communication:

• Report on fraudulent vs. service-related chargebacks, refunds, actions taken, and results obtained.
• Communicate with payment processors/partners regarding external partner queries.

Data Management and Analysis:

• Compile figures from various databases to build the team's monthly chargeback report.
• Validate chargeback reports using internal and external systems.

Collaboration and Support:

• Work closely with peers from Risk Unit, Finance Unit, and merchant business support to support accounting functionality related to Chargeback & Refunds.

Required competency and skillset to be a Waver:

• Bachelor's degree in Accounting, Finance, Business Administration, or related field.
• 2-4 years of experience in chargeback processing, or a related field.
• High attention to detail, well organised and excellent analytical skills.
• Strong excel skills, ability to handle large amounts of data and to compile detailed reports.
• Ability to adapt to change quickly and multi-task.
• Client engagement experience
• Ability to work as part of a team and manage projects

You’ll love this job if you

• Have an intellectual curiosity about payments and technology
• Have high aptitude to quickly understand customer use cases and requirements
• Have the ability to drive cross-functional teams from ideation to solution
• Have the ability to manage proactive and reactive tasks effectively
• Are self-driven, self-starter, extremely passionate, goal-getter
• Are passionate about process improvements
• Are comfortable managing relationships within every aspect of the organisation from senior executives to engineers
• Embrace the challenge of managing multiple activities simultaneously
• Are comfortable working in ambiguity and the constant change of life at a startup experiencing hyper growth