Jobs at Stanbic IBTC

Job ID: 80402421_80362962

Job Description

• The innovation manager will help with Idea generation, evaluation, and implementation to enable a culture and internal framework that drives accelerated innovation across the Group.
• Provide digital R&D capability for Stanbic IBTC Group providing insights on customer journeys, customer behavior analysis, industry analysis, and local and global competition.

Qualifications

• First Degree in any field with applicable analytical certifications.
• Minimum of 4 years experience.
• Experience in management of complex operations, ideally within the financial service sector.
• Basic knowledge and understanding of Design thinking methodologies, process/project management, and application Agile methodologies are required.

Behavioral Competencies:

• Excellent interpersonal and communication skills.
• Strong customer focus and service orientation.
• Creative, and analytical with good problem-solving skills.
• Ability to manage ambiguity.
• Self-driven, values-based, innovative, independent adaptive, and results-orientated person.

Technical Competencies:

• Analytical & Statistical skills.
• Basic risk identification and assessment skills.
• Basic project management.
• Ability to analyze trends and make forecasts.

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Job ID: 80394983_80387909

Job Description

• Development and management of Vehicle & Asset Finance (VAF) business, provision of VAF marketing & expertise to Lagos Region - All segments - Branches/Units and Supervising & coordinating VAF AFF and Drawdown.

Qualifications

• First Degree in any discipline
• 5 years related experience preferably in the financial services sector.

Behavioural Competencies:

• Team working
• Upholding standards
• Generating ideas
• Convincing People
• Developing relationships

Technical Competencies:

• Product Knowledge
• Customer Understanding
• Client Servicing
• Customer Acceptance and Review

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Job ID: 80405288_80329141

Job Description

• To cross sell the Bank’s Product and Lead a team of outbound Virtual Bankers on, onboarding of new customers, reactivate dormant accounts, cross sell the bank’s products and services to existing and new customers.
• Improve customer experience and grow the bank’s share of wallet by proactively engaging the customer via Telephone (Avaya)/email for more pocket share.
• To Improve customer perception of the bank’s services by proactively engaging customers via the telephone (outbound & Inbound) and email to understand their individual needs and position a solution (product).
• Cross sells the bank’s products and services to both existing and new customers (onboarding).
• To effectively support and deliver excellent service to Affluent clients by managing client Attrition rate to bring down dormancy rate to the required budget, drive client engagement and channel adoption, proffer wealth and Financial Advisory, engage clients to drive awareness of our Customer Value Proposition to drive customer retention and loyalty.

Qualifications

• First Degree in any field.
• Minimum of 5 years experience.

Personal Competencies:

• Strong leadership qualities.
• Good verbal and written communication skills.
• Knowledge & experience in effective service delivery.
• Strong Influencing and persuasive skills.
• Ability to listen and probe effectively.