Latest Jobs at MTN Nigeria

JOB DESCRIPTION

Bayobab formerly MTN GlobalConnect is a Pan-African digital wholesale and infrastructure services company founded in 2017, and an operating company in the MTN Group. Bayobab formerly MTN GlobalConnect manages MTN's international and national major wholesale activities, in addition to offering reliable wholesale and infrastructure solutions for fixed connectivity and wholesale mobility solutions that include international mobile services, Voice, SMS, signaling, roaming and interconnect.

Mission /Core purpose of the job 

The Manager – Messaging Planning is expected to:

• To provide Leadership to ensure the efficient and effective design, planning, deployment, optimisation, and commissioning of the Messaging Platforms including SMS Routers and SMS Firewalls and related service security and in line with the business requirements (required timelines, budget constraints and quality standards). 
• To provide Leadership for the planning, expansion, and monetisation of the Messaging platforms and to manage the design and planning of sustainable, future-proof platforms that support the present and future Expansion for Bayobab.
• To map out a technology roadmap for technological migration in line with global technology trends and business ambitions.
• To provide sound technical leadership in all aspects of business. The role is expected to be the technology go-to expert and play an integral role in setting up the messaging-based infrastructure to deliver products through service orchestration

Key Performance Areas:

The Manager – Messaging Planning will be accountable to the following objectives:

• Developing the Bayobab planning function to meet the changing needs of the business and users, new projects, and technologi
• Collaborating with business teams to continuously evolve Bayobab core network platforms, focusing on supporting improved performance and customer experience.
• Facilitating Network governance process in coordination with Bayobab stakeholders and Senior Management, participate in planning for future strategic innovation and business needs.
• Defining Messaging platforms planning tools, processes, and standards, and roadmaps.
• Reviewing the designs and functional requirements of the Messaging platforms within scope to ensure that all requirements are satisfied.
• Working with business and technology leaders as appropriate to ensure proper alignment of business systems solutions with business goals and processes. 
• Establishing standards, methodologies, and documentation for the Messaging platforms and network. 
• Deliver a target Product and Services architecture with a 3-year time horizon taking global technology developments into consideration.
• Maintain budgetary spend within the company approved business plan
• Ensure timeous rollout of Messaging platforms, infrastructure, and services.
• According to departmental KPI’s in line with the company mission, objectives and customer satisfaction indices

Staff Leadership and Management

• Accountable for a customer centric culture.
• Employee relations and collaborative teamwork. 
• Build professionalism, loyalty, and commitment to the organization. 
• Communicate actively and effectively resolving any potential conflicts that may arise. 
• Living the Bayobab – changing and influence employees behaviour. 
• Manage conflict proactively and monitor disciplinary and grievance actions and trends 
• Team learning and knowledge sharing within team; appropriate strategic timing for people up-skilling in line with newly developed technologies and strategic practices
• Continually develop a culture of strong collaboration and effective team working.
• Provide definition of roles, responsibilities, individual goals and performance objectives for the direct reports.
• Develop and implement a training plan in order to build and develop skills within the team.
• Performance manages resources in accordance with HR policy and legislation where necessary.
• Actively participate in leadership team and develop skills of own team.
• Promote a ‘partnership approach’ to develop strong relationships with other working groups and ensure adherence to Group governance.

Competencies

• Implementers, Decisive Problem Solver, Best Practice Value Creator 
• Culture and Change Champion, Guiding People Manager, Relationship Builder 
• Results Achiever, Operationally Astute 
• Detailed knowledge on the international telecommunication infrastructure industry regarding latest industry trends and competitive landscape within the Bayobab footprint 
• Strong understanding of managed networks 
• Strong analytical skills to be able to execute market analysis, competitor landscape reports and customer monitoring - Understanding the connectivity infrastructure wholesales landscape with a focus of emerging markets
• Ensures execution of strategies through creating and implementing tactical plans for others to follow
• Encourages commercial innovation and continuous improvement for systems, processes, products, and service offerings
• Role models ethical practices by living the MTN values and vital behaviours for others to follow
• Builds relationships across the business in order to influence decision-makers and build team credibility
• Produces sustainable divisional results through ethical practices
• Sets priorities, plans, organizes and co-ordinates the work of others
• Participate and provide inputs to overall Lanning budgets in line with business objectives, under oversight of SM.

Job Requirements

Education:

• Minimum 4-year Academic Degree (B Eng. / BSc Degree preferred) 
• Master’s degree (advantageous) 
• Relevant certification/accreditation/membership with professional body as required for role 
• Fluent in English and language of country (preferable)

Experience:

• 5+ Years of progressive experience managing the implementation, integration, and operations of carrier-level applications and platforms in a variety of technology footprints and geographies and markets.
• Functional experience in Core platforms including messaging, mobility, roaming, signalling, and related value-added services (VAS) and security.
• Knowledge of IP, CCNA is an added advantage.
• Solid understanding of virtualisation and cloud-based solutions and technologies in relation to Roaming, Messaging and Signalling platforms 
• Hands on experience with Messaging hubs / platforms as well as value added platforms.
• Hands on experience with SMS Routing, Hub and Firewall technology
• Understanding open connectivity roaming hub and/or experience working with Data Clearing Houses is a valuable asset.
• Strong Knowledge on GSM/LTE/5G network architecture and signalling architecture (STP’s/DRA/DEA).
• Strong Knowledge on End to End architecture and connectivity at solution level including core network, signalling, roaming and VAS.
• Expert Knowledge of Signalling  protocols and standards relating to CAMEL/GRX/GTP/DIAMETER, SIP, RTP, MEGACO, SCCP, GSM MAP and SS7/SIGTRAN/ISUP.
• Understanding of the standard call flows for messaging, roaming Vas and Signalling involving multiple services. 
• Basic understanding of IPX and its positioning with the career network infrastructure.
• Understanding of IoT platforms, providers and mobile roaming and roaming VAS.
• Expert in SMS/SMPP data solutions (A2P,P2A, P2P, RCS, etc).
• Understanding of billing systems, CDR’s, TAP flows, TAP files.
• Knowledge of UNIX-Solaris, AIX, HPUX, Windows, Linux and cloud technology including containerisation (CNF’s).
• Extensive knowledge of virtualized environments (VNF’s), API’s.
• Understanding of other core platform and network areas including voice core, unified communications and collaboration, and related value-added services (VAS) and security. Familiarity with SIP and IP Telephony protocols 
• Understanding of troubleshooting processes for connectivity and services.
• Ability to effectively communicate with all levels of the organisation
• Leadership and organisational skills
• Excellent analytical and problem-solving skills
• Time management and agility towards change both organisational and network
• Excellent communication and presentation skills, both verbal and written
• Ability to solve problems using a creative and logical mind set
• Worked across diverse cultures and geographies (advantageous)
• Identifying and mitigating risks associated with network planning, ensuring business continuity and minimizing service disruptions

Functional Knowledge: 

• Understanding of telecommunications fundamentals, including concepts like circuit-switched and packet-switched networks, standard protocols and interfaces.
• In-depth knowledge of core network architecture, including various generations of mobile networks (2G, 3G, 4G, and 5G), as well as fixed-line networks.
• Familiarity with network protocols and industry standards, such as GSM, CDMA, LTE, IP, MPLS, and others.
• Knowledge of core network elements like Mobile Switching Center (MSC), Serving GPRS Support Node (SGSN), Gateway GPRS Support Node (GGSN), and other elements in 4G and 5G networks.
• Proficiency in using network planning tools and software for capacity planning, and network optimization.
• Ability to assess network capacity requirements and plan for the expansion or enhancement of network resources to meet current and future demands.
• Skills in monitoring and managing network performance, including troubleshooting and optimizing network elements to ensure optimal service quality.
• Awareness of regulatory requirements and compliance standards in the telecommunications industry to ensure legal and operational adherence.
• Keeping abreast of emerging technologies in the telecommunications field, such as network virtualization, cloud-native architectures, and edge computing.
• Collaboration with other departments like operations, engineering, and business development to align network planning with overall business objectives.
• Managing relationships with equipment vendors and staying informed about the latest advancements in network infrastructure technologies.
• Leadership skills to manage a team of network planners, engineers, and analysts, fostering a collaborative and innovative work environment.
• Strategic thinking
• Technical Acumen
• Business Acumen
• Analytical thinking
• Conflict management
• Data interpretation
• Decision making
• Delivery focused
• Leadership
• Negotiations
• Innovation

Collaboration

Responsibility towards:   

Key internal stakeholders:   

• Product Team
• Other functions within Bayobab
• Bayobab Technology Team
• Group Bayobab Teams
• Regional office teams
• MTN Group Technology
• MTN OPCOs

Key external stakeholders:   

• External auditors/ regulators / statutory bodies (need basis only)

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Mission

To manage and develop trade infrastructure and the channels of distribution especially retailers to ensure MTN dominance at retail in the assigned territory.

Description

• Confirm  that  sub dealers and dealer branches are contacted and stock receipt/movement verified. 
• Provide informal training in shops on products, services and promotions being run by marketing, channel or region and on-the-spot training/coaching of all visited outlets in territory (100% of all visited outlets in call cycle)
• Manage events and promos, generate sub-dealer promo specifications and perform post-promo evaluation
• Provide weekly/monthly sales activity report and market intelligence report to field service engineers
• Monitor and report back on network quality and other sales impacting indices in territory covered
• Ensure call cycle time of 8 - 10 visits a day per territory or as business requires
• Identify, classify and support all players in channels of distribution and ensure  weekly/monthly database update
• Ensure MTN product availability in channel is >95% at all times and provide weekly product availability report of all visited outlets during call cycles
• Direct all channel participants to MTN identified growth area within your territory
• Establish consistent channel standards including branding as per channel recommendation.
• Increase brand awareness – Signage, POS distribution and target 65% visibility in the channel of distribution (Trade marketing team will measure)
• Support all identified outlets with 100% merchandizing as appropriate and defined.
• Build relationship between lower and upper levels (i.e. authorized distributors and sub dealers), support trade partners and Sub dealers and link subs, retailers etc. to Trade Partners and help nurture the relationship
• Resolve all issues/queries with regards to activations, products and promotions

Education:

• First degree  preferably social sciences
• Fluent in English

Experience:

1 - 3 years’ experience which includes:

• Experience working in a medium-sized organization
• Sales & Marketing experience in a Fast Moving Consumer Goods environment

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Division: Digital Services

Mission:

Execute Digital Services’ product strategy by identifying, developing, and managing compelling and competitive digital products and services to acquire customers and grow revenues in alignment with the overall business strategy and market requirements.

Description:

• Provide input and support into defining business requirements for the development of digital products (VAS, RMS, mobile ads, and data monetization).
• Manage the digital product and service lifecycle (from inception to launch to the end-of-life of the products that no longer meet consumer needs), which includes enhancements of existing products and services.
• Supports the Senior Manger to analyze market data and customer insights to identify profitable opportunities, make decisions, develop the roadmap, and collaborate with strategic partners to deliver world-class lifestyle solutions that capture market share, drive optimal customer engagement, and increase revenue.
• Oversee the creation and execution of project plans for content creation, delivery, and promotion.
• Manages issues and risks in projects and proactively communicates with the project team and management.
• Oversee the design, development, and implementation of business and operational tools and processes related to content delivery.
• Own and manage the roadmap for the subscription digital manager and other supporting platforms.
• Manage a portfolio of multiple projects across divisions and agile squads as the product owner.
• Own and manage a user journey framework in line with Nest practice, regulatory, and TCF guidelines.
• Apply best practice design thinking and UX design principles while developing a seamless experience at various customer touch points and channels (SMS, USSD, OTA, IVR/OBD, RCS/RBM, App, web, etc.).
• Assist with the definition, building, and effective management of the customer decision-making logic and rules.
• Manage the post-activity reports and in-depth performance evaluation to determine how existing decision-making rules can be enhanced to drive increased business benefits.
• Recommend necessary changes in new and existing applications and work for their efficient functioning, revenue generation, and cost savings.
• Prepare relevant weekly and monthly reports that measure the performance and impact of deliveries to related departments and/or teams.
• Facilitate the change management and communication plans for delivered initiatives to drive optimal benefit realization.
• Provide necessary support to the mobile ad and campaign management team, to drive acquisition, adoption, and retention while also tracking the impact, progress, and related issues to be addressed.
• Own and maintain all platform, portal, product, and service business rules.
• Support all digital services business units with regard to product development and support.
• Ensure products meet and exceed the highest processing standards, including cost, revenue, security, technical precision, and scalability.
• Monitor and analyze new lifestyle-related technology trends and innovations, make recommendations to management on their potential applications to the business, and use data analytics to inform product development decisions.
• Drive best practices, continuous improvement, and innovation of products, services, processes, and procedures within the Lifestyle portfolio and across MTN Digital to ensure competitiveness.
• Review performance of individual team members and complete appraisals in accordance with the employee performance appraisal procedures and time schedules.
• Identify training requirements of team members, develop program to address knowledge gaps and to enrich knowledge repository within the department.

Education:

• First degree in Engineering or Computer Sciences
• Possession of Agile Scrum/Project Management PMP certification or related. An MBA or PSPO is also advantageous

Experience:

6–13 years of experience comprising:

• Management track record of at least 2 years or more in the telecoms or technology sector as a product owner
• Proven Agile software development experience, preferably with VAS/RMS/OTT Apps, eCommerce web portals, payment/fintech solutions, or chatbots.
• In-depth user journey mapping and UX design principles
• In-depth knowledge of Agile processes and principles 
• Analytical, problem-solving, and critical thinking skills.
• Design thinking experience.
• Basic understanding and interpretation of data
• Process Improvement, Automation, and Engineering
• Value creation and maximization

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Mission:

• To provide professional account management inputs to the creation and maintenance of Enterprise Solutions sales strategy and plan that will deliver shareholder value.
• To direct enterprise sales efforts for allocated corporate accounts within the framework of agreed account development plans, which meet operational targets for revenues, profitability, and customer satisfaction.

Description:

• Increase MTN market share by achieving a set target through the acquisition of new accounts as well as development and maintenance of current accounts.
• Account for the fulfilment of the sales process – from lead generation to bill delivery.
• Seek new clients and create more business opportunities daily, from existing clients, to increase company revenue.
• Conduct research on potential customers and their disposable income using the data mining system.
• Carry out continuous analysis of relevant industry to identify new prospects or opportunities for the corporate sales department.
• Prepare and present all corporate sales (weekly and monthly), contractual documentation and status reports according to MTN quality standards.
• Carry out continuous analysis of relevant industry, to identify new prospects or opportunities for the corporate sales department.
• Log all customer requests for service, queries and complaints, escalate and troubleshoot where necessary.

Education:

• First degree in any related discipline
• Fluent in English 

Experience:

• 3–7 years of experience in an area of specialization; with experience working with others
• Experience working in a medium-sized organization 

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Division: Network

Mission:

• To carry out preventive and breakdown maintenance on key power equipment in switching centers and technical locations. Which includes generator, transformer, UPS, rectifier, HVAC, and diesel management.
• Support implementation in project implementation.
• Support the power planning unit in providing the raw data needed for planning and monitoring.

Description:

• Ensure strict adherence to all policies, processes, and procedures of MTN for power planning systems and continuous improvement to foster efficiency.
• Ensure that all power executions are carried out in line with the standards and specifications of MTN and in accordance with all national and international best practices.
• Ensure all presentations and reports (daily, weekly, etc.) on the overall power systems of the network are available.
• Ensure an accurate database of power and cooling systems is available and updated as required.
• Develop, implement, and maintain an efficient management information system for the power planning unit.
• Carry out audit and ensure the correct application of cooling, DC, and AC power solutions for all standard and non-standard BTS/Tx site configurations that conform to specification.
• Seeking cost-effective energy solutions and developing plans for their approval and implementation.
• Making necessary plans and cost estimates for all power and cooling system projects
• Specify and dimension the power requirements for installations.
• Supervise and accept power installations carried out by vendors.
• Optimize power application and use.
• Preparing, developing, and seeking approvals for budgetary plans for all M&E projects (power and cooling) in MTNN.
• To monitor through site visits and data gathering from the ESS team to ensure adequate capacities are available.
• To work with the facility implementation team to ensure successful implementation of M&E projects and to verify all M&E designs and drawings from vendors and facility implementation consultants.
• Plan and assist in the implementation of power and cooling systems as specified in MTNN requirements.
• Develop the scope of work and specifications for all M&E (power and cooling) systems.
• Verify the scope of work and carry out acceptance of power, cooling, and M&E projects.
• Verify and confirm proof of concepts for trials on power and energy initiatives.
• To reduce power and cooling-related faults in the network due to poor or lack of proper planning in the technical and non-technical sites and facilities.

Education:

• BSC/HND in Electrical/Electronic and mechanical engineering from a reputable Institution.
• Professional membership and qualification from accredited engineering body is an added advantage.
• A Post Graduate qualification is an added advantage

Experience:

3–7 years of work experience, which must include:

• Good experience in M&E designs and installations
• Hands-on experience in the maintenance of HVAC, UPS, transformers, generators, and rectifiers
• Hands on, on cable management and termination.
• Ability to carry out an earth integrity test.
• Ability to carry out predictive fault prevention.
• Power and cooling system dimensioning
• Competent in Auto Card application or other technical design software.
• Data Center designs and knowledge of Tier Certification requirements
• Technical data gathering and analysis.
• Experience in Power System Strategy
• Opex procurement and contract processes
• Supervision of power and cooling systems in a telecommunications environment would be an added advantage.