Job Openings at Birdview Group

Job Description

• The Sales Lead will be responsible for selling travel packages to potential clients and building lasting relationships with existing customers.
• The ideal candidate will possess excellent communication and sales skills and have a passion for travel.

Key Responsibilities:

• Sell travel packages and services to potential clients through traditional marketing (visits to offices, schools, religious organizations etc)
• Build and maintain relationships with existing clients to promote repeat business
• Meet or exceed sales targets on a monthly and quarterly basis
• Identify new sales opportunities and generate leads through various channels
• Communicate with customers to understand their travel needs and preferences
• Maintain accurate records of all sales activities and customer interactions in the CRM system
• Stay uptodate with industry trends and competitor activity to inform sales strategies.

Qualifications:

• Bachelor's degree in business, marketing, or a related field
• Proven experience in sales, preferably in the travel industry
• Excellent communication and negotiation skills
• Strong customer service skills with
• Ability to work in a fastpaced environment and handle multiple priorities
• Proficient in Microsoft Office and CRM software
• Knowledge of travel industry software, such as Sabre, is a plus

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Role Overview:

• As the Head of Customer Experience, you will be the driving force behind cultivating a customer-centric culture throughout our organization.
• Your role will involve strategic planning, designing customer journey maps, implementing initiatives, and leading a team to ensure that every touch point with our customers reflects our commitment to excellence.

Key Responsibilities:

• Develop and execute the overall customer experience strategy in alignment with the company's mission and goals.
• Lead, mentor, and inspire a team of dedicated customer experience professionals.
• Collaborate with cross-functional teams to ensure consistent messaging and seamless customer interactions across all channels.
• Analyze customer feedback and data to identify pain points, trends, and opportunities for improvement.
• Implement innovative solutions to enhance customer satisfaction, loyalty, and retention.
• Create and monitor KPIs to measure the effectiveness of customer experience initiatives.
• Stay up-to-date with industry trends and best practices to continuously innovate our customer experience offerings.
• Deescalating customer issues

Qualifications:

• Bachelor's degree in relevant field Master's degree preferred.
• Proven 5+ years of experience in customer experience, 2+ years in a leadership or managerial role.
• Strong understanding of customer journey mapping and touch point optimization.
• Excellent analytical skills with the ability to translate data into actionable insights.
• Exceptional communication and interpersonal skills.
• Creative problem solver with a track record of implementing successful CX initiatives.
• Proficiency in relevant tools/software/platforms.