Jobs at PalmPay

Job Summary:

• We are seeking an experienced Sales Operations Supervisor to join our financial institution. The successful candidate will be responsible for a wide variety of coordination, management and training of the retrieval/ maintenance officers.

Key Responsibilities:

• Respond to and drive mitigation of customer-impacting incidents as quickly as possible.
• This might require an occasional response to incidents during the night or weekends.
• Manage assigned projects and program components to deliver services in accordance with established objectives
• Takes inventory of retrieved devices and transfers them to the appropriate units.
• Escalates uncooperative agents to line managers for further necessary actions.
• Experience with system planning, team management and capacity tools and analyses
• Broad knowledge of Fintech space and POS terminals.
• Manage and motivate a team of sales representatives to achieve sales targets and drive revenue growth
• Identify new business opportunities and develop relationships with potential clients
• Conduct regular performance evaluations for the sales team to identify training needs and areas for improvement
• Collaborate with other departments to ensure effective communication and coordination of sales activities

Qualifications:

• Bachelor's degree in Business Administration, Marketing, Finance or a related field
• 3 years of Proven experience managing a team required in the financial services industry
• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Ability to develop and implement effective sales strategies
• In-depth knowledge of financial products and services
• Strong analytical and problem-solving skills

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Job Description

• He/she will be responsible for ensuring that team members are providing excellent customer service to aggregators and their agents and resolving any issues in a timely and professional manner.
• The ideal candidate should have strong leadership skills, a customer-focused mindset, and experience working in a fast-paced environment.

Key Responsibilities:

• Manage and supervise a team of customer service representatives, including training, coaching, and performance management.
• Develop and implement customer service policies and procedures that align with the company's objectives and ensure a high level of customer satisfaction.
• Respond to customer inquiries, resolve complaints, and provide product and service information to customers in a courteous and professional manner.
• Maintain accurate records of customer interactions, transactions, and complaints.
• Collaborate with other departments, such as Sales and Operations, to ensure smooth customer interactions and seamless order processing.
• Conduct regular team meetings to review performance metrics, provide feedback, and address any concerns or issues.
• Continuously identify areas for improvement in customer service processes and implement solutions to improve efficiency and quality of service.
• Ensure that team members are adhering to company policies and procedures and maintain compliance with relevant regulations.

Requirements:

• Minimum of 3 years of experience in customer service with any FinTech company, with at least 1 years of experience in a leadership role.
• Excellent communication skills, both written and verbal, with the ability to effectively communicate with customers and team members.
• Strong problem-solving skills and the ability to make quick, informed decisions in a fast-paced environment.
• Proficient in Microsoft Office Suite and experience with customer service software or CRM systems.
• Prior knowledge of the payments industry, specifically POS aggregators, is a plus.
• Ability to work flexible hours, including weekends and holidays, as needed.