Job Openings at InterSwitch

To execute fraud risk strategy, with reference to enterprise risk strategies operations, objectives and policies. To analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity in the course of operations. To build and maintain good relationships with relevant stakeholders in fraud risk ecosystem. To provide detailed records of suspicious activity, analyses trends, communicates security threats to management and provide recommendations for loss mitigation.

Responsibilities

• Fraud Risk Identification, Assessment, Controls and Mitigation
• Support rollout of Fraud Risk Management strategy in line with Risk regulations and controls requirements, assist in ongoing development and refinement of the Fraud Risk Management framework, monitor and analyse Interswitch’s risk exposure on a day-to-day basis
• Support the completion of unit-specific risk, control self-assessments, annual assessment reviews and scenario analysis exercises
• Analyse root causes of fraud risks and suggest the implementation of mitigation measures
• Develop scenarios that identify potential means of exploiting systems, processes and people through fraudulent intents against Interswitch, identify risk parameters and suggest risk management facilitations against potential risks
• Data Collection, Analysis, Insights and Reporting
• Gather fraud risk-related data from internal or external resources, conduct statistical analyses to quantify risks, communicate analyses results to Team Lead and agree on next steps
• Analyse and track suspected fraud trends and parameters and report any security threats or suspicious activity to Team Lead, Fraud Risk Management
• Assist in the preparation and management of fraud risk management reports for various boards and governance committees
• Develop weekly progress reports which include activities progress against set timelines, key risk and control indicators and overall improvements on current processes and procedures that minimise relevant risks
• Carry-out prescriptive and predictive analytics to better understand the fraud landscape and how it relates to Interswitch’s systems and processes and support pro-active fraud prevention decisions
• Data Management and Document Preparation Contribute to the management and maintenance of the risk database
• Prepare and maintain risk management documentation, risk policies and risk reports
• Business Advice, High-Quality Customer Service and Stakeholder Management Resolve queries from internal or external customers or suppliers by providing information on complex processes and the related policies, referring to others where necessary for interpretation of policy
• Advise managers how to apply a wide variety of existing procedures and precedents
• Gather information, analyse fraud risk management performance, identify possible risks, make recommendations for operational improvements and escalate high risk items to the Team Lead
• Attend meetings led by Team Lead, Fraud Risk Management, along with relevant stakeholders and acquire client needs and fraud risk processes, execute risk and mitigation activities in line with communicated requirements

Requirements

• University First Degree in Risk Management, Law, Accounting, Statistics, Finance or other related fields
• General Experience At least 5 years' fraud risk experience within the financial services or Fintech industry

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To lead fraud risk management strategy development, with reference to enterprise risk strategies, objectives and policies. To direct fraud risk management and evaluation during operational activities and investigate their root causes. To build and maintain long-term relationships with relevant stakeholders in fraud risk management ecosystem. To provide detailed records of suspicious activity, analyse trends, communicates security threats to management and provide recommendations for to protect the organisation and to mitigate against potential loss.

Responsibilities

• Fraud Risk Management Strategy and Policy Development & Implementation Lead Fraud Risk Management strategy development, with reference to the Enterprise Risk strategy, objectives and policies and secure the buy-in of the Enterprise Risk Manager
• Drive rollout of Fraud Risk Management strategy, in line with Risk Regulations and Controls requirements
• Develop and deploy Fraud Risk Management policies, processes and procedures and interprets and applies policy for the Fraud Risk Management function to achieve specified outputs, advise the wider business on application of policy and monitor implementation of those procedures within Interswitch
• Promote and drive a pro-active risk culture across Interswitch
• Fraud Risk Identification, Assessment, Controls and Mitigation Direct risk identification and evaluation during operational activities, investigate root causes of fraud risks and suggest supporting measures to mitigate them
• Use established risk management models, systems and protocols to proactively identify risks and recommend mitigation approaches
• Attend meetings led by Enterprise Risk Manager, with Team Lead, Operational Risk, Team Lead, Technology Risk & Business Continuity, and Team Lead, Remedial Services & Fraud Support to acquire fraud risk management processes and share them with Fraud Risk Management execution team
• Manage Fraud Risk Management execution team, closely monitor Fraud Risk Management updates and changes and share modifications with relevant stakeholders
• Data Collection, Insights and Reporting Lead and coordinate the investigations of incidents and the preparation of reports
• This will also include identification of systematic root causes and themes for escalations or perform root cause analysis for identified risks and develop solutions to bring them within appetite
• Gather data and compile Fraud Risk Management reports for Interswitch, draw key insights from the reports to enable data-driven decision-making
• Monitor and analyse risk data and recommend further investigations
• Submit bi-weekly reports to Enterprise Risk Manager to share fraud risk management issues and decisions and integrate suggestions and feedback in daily operations
• Enhance Fraud Risk Management reporting, including key risk measures, events, control effectiveness and dashboards
• Workforce Planning, Performance Management and Talent Optimisation Prepare and manage short-term and annual workforce plans using existing analytical frameworks and tools to identify the number and mix of staff required to meet the demand forecast
• Prepare budget, obtain approval, execute, control, evaluate and report budget variances
• Manage and drive the performance of direct reports, set appropriate performance objectives for direct reports or project / account team members, hold them accountable for achieving these and take appropriate corrective action where necessary to ensure achievement of team / personal objectives
• Motivate and support the growth of team, using equitable approaches to performance management and development that may be differentiated to support each employee's unique needs and preferences in order to bring out their best and meet business needs
• Provide constructive feedback to team on performance, provide training, coaching and mentoring and identify talent for pivotal roles from a succession management standpoint
• Stakeholder Management and High-Quality Customer Service Plan and deliver stakeholder engagement activities to develop effective working relationships and to ensure that stakeholder needs and concerns are identified and met
• Build and maintain long-term relationships with contractors, clients, consultants and subcontractors in Fraud Risk Management ecosystem
• Support internal customers or help senior colleagues manage internal client relationships

Requirements

• University First Degree in Risk Management, Law, Accounting, Statistics, Finance or other related fields
• At least 8 years' Fraud Risk experience within a FinTech or Financial Institution company

Deadline: 18th March 2022