Job Vacacies at Paga Nigeria

About the Role

• The State Manager is responsible for delivering agent revenue growth targets, through effective development and management of the sales team in their assigned region.
• The role involves hands-on supervision of field sales consultants. The State Manager manages all aspects of running an efficient sales team: including hiring, supervising, coaching, motivating, and disciplining direct reports.

Primary Responsibilities

• Achievement of commercial targets set for the region - SM has ownership for achieving the overall commercial targets set for all territories within their area.
• They include targets for active agent, transaction mix, transaction value, transaction volume and others as may be assigned.

Deliver on regional set targets - Analyse /break down regional targets to their FSCs (data interpretation):

• Conduct regular spot check on agent activities and sharing with their FSCs.
• Ensure that FSCs report on competitor activities in their assigned area.
• Strategically train FSCs to achieve set targets.

Coaching/Mentoring Field Supervisors (FSCs) in the assigned territory:

• Train and retrain FSCs under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to FSCs and escalating issues to RM where applicable.
• Communicate important company updates to the FSCs in their region and ensuring that the information is understood.
• Assess the activities and performance of FSCs under their supervision and report to the RM where applicable.
• Conduct the company wide quarterly EPA for FSCs

Representing Paga in the assigned region:

• Ensuring agents are empowered to meet regional target.
• Conduct spot check visits to agent outlets to ensure proper merchandising standards.
• Work closely with Mega Star and Super Star agents for business continuity and growth.
• Share localised ideas on what works in their region with the Regional Manager and best practices across territories.

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college
• Must be able to work in a high-velocity, high performance environment.
• Must be able to develop and communicate competitive landscape analysis
• At least 5 years’ relevant experience in sales.

Key Competencies:

• Strong leadership
• Strong ability to motivate, influence and advice people
• Strong planning and organizational skills
• Take initiative and ownership
• Attention to detail
• Ability to multi-task and manage competing priorities
• Good judgement and decision-making ability
• Conflict resolution
• Excellent communication skills – verbal, non-verbal and written
• Strategic thinking skills
• Excellent Interpersonal skills
• Problem solving skills.

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About The Role

• The Sales Administrator will work closely to assist the regional manager, state Managers, field Sales Consultants, and sales management team to coordinate, analyze, organize, and report lead generation activity, assist in enabling the productivity and performance of the Sales team as well as a variety of other tasks requested efficiently and effectively.

Primary Responsibilites
Sales Team Administration:

• Processing Regional Agent Account
• Ensure that the sales team submit the required agent registration kit and KYC document.
• Process account creation request
• Ensure all records are adequately maintained
• Effective distribution and management of branding/merchandising materials
• Procure and retire regional float with RM approval.

Sales Support:

• Ensure good team building to enhance work productivity
• Organise and facilitate team meetings
• Organise and facilitate agent meeting, forum, info session etc
• Conduct out-bound calls to inactive and low transacting agents
• Work with team in prompt resolution of agent queries/issues.

Knowledge and Skill Requirements

• Bachelor's Degree or HND or equivalent
• Experience: 2 - 3 years’ experience in sales administration & support
• Strong knowledge of MS Office tools
• Support experience in a professional services, sales and marketing environment
• Knowledge of standard administrative practices and procedures.

Key Competencies:

• Attention to details
• Customer service skills
• Writing and verbal skills
• Organisational skills
• Administrative skills
• Excellent Interpersonal skills
• Problem solving skills
• Empathy.

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About The Role

• The Field Sales Consultant (FSC) oversees assigned areas to deliver all commercial targets in their territory.
• The FSC is responsible for assigned team’s sales productivity and directs effort to have overall impact on company results.
• The FSC manages all aspects of running an efficient sales team, including supervising, coaching, disciplining, and motivating direct reports to deliver on sales targets.

Primary Responsibilites
Achievement of commercial targets set for the territory:

• A Field Sales Consultant has ownership for achieving the overall commercial targets set for all areas within their territory. These targets include targets for active agent count, transaction mix, transaction value, transaction volume, among others.

Coaching/Mentoring Agents, PSPs & Aggregators in the assigned territory:

• Train and retrain PSPs & Aggregators under their supervision to ensure that they train agents to expected standard.
• Mentor, coach and provide immediate correction to agents, PSPs, aggregators, and escalate issues to State Managers where applicable.
• Communicate important company updates to the PSPs & Aggregators in their zone and ensuring that the information is understood.
• Assess the activities and performance of PSPs & Aggregators under their supervision and report to the State Managers where applicable.

Representing Paga in the assigned territory:

• Verify agent outlet before account is created.
• Conduct agent knowledge assessment, within 4 weeks, after agent is trained.
• Develop and maintain a positive and professional relationship with all agency principals and outlet assistants across their territory.
• Report issues and communicate insights internally to ensure that relevant resources are deployed to strengthen the Paga business in their territory.

Knowledge and Skill Requirements

• Bachelor's Degree from an accredited university or college
• Experience: 2 - 3 years’ experience in FMCG sales
• Must be proficient with Microsoft Excel and other Microsoft Office applications
• Must be able to understand and report issues appropriately
• Strong analytical and problem-solving skills
• Provide outstanding customer service.

Key Competencies:

• Strong leadership skills
• Strong interpersonal/communication skills
• Takes initiative and ownership
• Must be self-driven and excited about winning
• Detail oriented
• Flexible: willingness to test ideas quickly and take learnings
• Good interpersonal skills.