Jobs at Dangote Group

Job Summary

• Provide hands-on technical support on all IT-related issues to end users.

Key Duties and Responsibilities

• Serve as the primary contact for IT related issues to end users in DCP plants and manage IT service management helpdesk.
• Provide first-level support on all IT related issues and escalate more technical problems to appropriate second-level/ expert support teams within the Group IT function.
• Follow-up with second-level/ expert support teams to ensure prompt resolution of escalated faults/ requests and handle inbound and outbound communication between end user and expert support teams.
• Communicate resolution of faults to end-user/ fault/request initiator.
• Log all requests/ issues unto the service centre database and perform regular trend analysis of issues and requests.
• Assist in developing and administering training programmes for end users e.g. on relevant self-help tips.
• Provide input to relevant IT teams on possible enhancements to existing systems/ products, based on user queries/ feedback
• Administer internal customer satisfaction surveys.
• Keep abreast with new end user technologies and apply knowledge to DCP.
• Manage user accounts, passwords and permissions.
• Prepare and submit periodic management reports to the Plant IT Coordinator.

Requirements
Education and Work Experience:

• Bachelor's Degree in Computer Science, Information Technology or a related discipline.
• Experience in IT-related activities is an advantage.
• Minimum of 3 years of experience.

Skills and Competencies:

• Proven work experience as a technical support engineer.
• Knowledge of web services, and IP-based protocols.
• Knowledge of computer hardware and networking systems.
• Good time management skills.
• Good interpersonal skills.
• Ability to troubleshoot complex hardware and software issues.
• Excellent written and verbal communication skills.
• Ability to think critical.

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development

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Job Summary

To manage all needs of the mechanical department of OCP, for effective and efficient operation in order to meet the plant set targets.

Job Responsibilities

• Responsible for mechanical Planning, Operation and entire management of the entire mechanical maintenance of the plant.
• Additional duties as assigned by the Management..
• Assessing performance of subordinates and providing necessary feedback for their development to Human Assets Department.
• Ensuring quality of the product going out from the department as per internal quality norms.
• Cost reduction by carrying out modifications and improvements in the process.
• Ensuring no accidents in the department and near-miss analysis.
• Ensure Implementation of ISO Systems and Safety in Mechanical Department.
• Achieving optimum fuel efficiency, power consumption & utilisation of manpower
• Monitor and control consumption trend of refractory, grinding aid, and their inventory level.
• Co-ordination of Maintenance programmes with Mechanical Heads of Sections in to achieve the targeted availability of maintenance materials.
• Plant Performance Reviews and Analysis with a view to enhancing production output, efficiency and cost reduction.
• Planning and Implementation of Mechanical Maintenance, Capital and Revenue Budget.
• Coordination of all maintenance activities to ensure Plant availability, with direct responsibility for supervision of refractory maintenance.

Requirements

Education and Work Experience

• Bachelor's degree or its equivalent in Mechanical Engineering or relevant field
• Minimum of twenty-seven (27) years of work experience.
• Professional qualification/membership in relevant and recognized bodies will be an added advantage.
• Relevant MSc is a plus.

Skills and Competencies

• Good communication skills
• Proficiency in Engineering software
• High Analytical skills
• Ability to build team
• Excellent interpersonal skills
• Strong leadership qualities

Benefits

• Private Health Insurance
• Paid Time Off
• Training & Development