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  • Posted: May 9, 2024
    Deadline: Not specified
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    At Amy Consulting, we believe that your people are the best assets in your business, regardless of business size, industry and market share. Our primary role is to assist you in identifying your Human Resource needs, developing sustainable action plans, and facilitating changes that align with your organisational objectives.
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    Ticketing / Agency Manager

    Job Description

    • Our client is currently in need of a Senior Ticketing Manager to lead the Ticketing team.

    Responsibilities 

    He / she would be responsible for:

    • Providing guidance and direction to ticketing team on flight reservations and issuance of tickets on Amadeus GDS; Reissue and Revalidation of tickets, issuance of EMD’s, Refund applications, Generation of travel insurance on BSP link and other related ticket issues.
    • Advising clients on flight itineraries, air ticketing, hotel accommodation, land transfer and other travel-related issues.
    • Liaising with airlines and approved agents to check all communications, negotiations and procurement requirements when required.
    • Providing assistance clients with airport check-in points, embassy appointments, online check-in, seat allocation, boarding pass issuance etc. and attending to corporate clients' enquiries.
    • Negotiating pricing and commissions with external stakeholders and partner travel companies.
    • Managing correspondence to airlines, private and corporate clients and respond to mail correspondence.
    • Handling complex customer complaints and ensure customer satisfaction.
    • Training and monitoring tickets to ensure high performance towards customer satisfaction, meeting of targets and increase in sales.
    • Creating work schedule and timetables and allocating jobs.
    • Managing accounts and meeting or exceeding targets relating to revenue growth and profit margin.
    • Identifying incremental sales opportunities within a portfolio of customers.
    • Building and maintaining strong relationships with both internal & external customers at all levels within an organization.
    • Ensure client retention by exceeding client expectations with every interaction.
    • Ensuring all client account information is up to date.
    • Ensuring effective and efficient debt recovery from clients.

    Key Skills Needed

    • Interested candidates should possess a Bachelor's Degree in relevant fields.
    • 7+ years' experience and proficiency in the use of Amadeus GDS.
    • Previous leadership experience in ticketing.
    • Ability to relate with internal and external stakeholders at various levels.
    • Excellent communication skills.
    • Attention to detail.
    • Results-oriented with regard to quality and productivity goals.
    • Availability to work flexible hours as determined by business needs.
    • IATA certification (desirable).

    Experience:

    • Amadeus: 5 years (Required)

    go to method of application ยป

    Senior Legal Associate (Litigation)

    Job Description

    • Our client is currently in need of a Senior Legal Associate with extensive litigation experience.

    Key Responsibilities

    • Oversight responsibility in handling of related litigation matters for the firm.
    • Ensuring client relationships are effectively managed.
    • Overseeing compliance in respect of statutory filings of clients matters.
    • General corporate and commercial law practice.
    • Preparation and vetting of court processes.
    • Management of court cases.
    • Negotiating, drafting and reviewing legal agreements and other documentation for the firm.
    • Conducting legal due diligence on counter-party to transactions involving the firm.
    • Researching legal issues relating to transactions.
    • Providing legal opinions on issues that may arise in connection with the transactions.
    • Providing general legal advice on transactions

    Key Requirements

    • Minimum of Second Class Upper Division from a recognized university and Nigeria Law School.
    • Minimum of 7 years post call experience (with a good grasp of litigation).
    • Articulate and creative.
    • Self motivated
    • Strong desire for research.
    • Ability to see through objections and provide plausible counter arguments
    • Team player and leader.
    • Ability to take ownership of the role and work with minimum supervision.
    • Must be keen to innovate and be successful at formulating and implementing strategies and plans.
    • Excellent oral and written communication skills.
    • Attention to detail.
    • Ability to multitask.
    • Ability to keep confidentiality in respect of all matters handled.

    Experience:

    • Legal: 8 years (Required)

    Method of Application

    Interested and qualified candidates should send their CV to: recruitment@amyconsulting.com.ng using the Job Title as the subject of the mail.

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