Front Office Manager at OMOAREGA Consulting Limited

Job Description

• Our client is looking for a professional front desk manager to oversee all receptionist duties at the hotel.
• You will perform a range of duties including answering phone calls, receiving and welcoming guests, etc.
• Your central goal is to provide our guests with outstanding customer service and support.
• As the ‘face’ of the hotel, the successful candidate will be presentable and friendly, with outstanding people’s skills. You should have a talent for multi-tasking, with excellent communication and organizational skills.

Responsibilities

• Greet guests and provide them with superb customer service.
• Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
• Answer all guest questions and incoming calls.
• Redirect phone calls to the appropriate department and take down messages.
• Accept all letters and packages, and distribute them to their appropriate departments.
• Monitor, organize and forward emails.

Requirements

• Minimum of HND / B.Sc in Hospitality Management or relevant qualification.
• Familiar with hotel software
• A minimum of 4 years of proven experience in a similar role.
• Good understanding of office administration and basic bookkeeping practices.
• Superb written and verbal communication skills.
• Excellent organizational and multi-tasking abilities.
• Strong knowledge of MS Office programs.