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We are Leatherback, and we provide a single access point that empowers individuals and businesses to be truly global. We do this by building best-in-class financial, payment, and commerce solutions that remove barriers to global growth and mobility for all citizens of the world. Leatherback is a global digital cross-border payments service provider positione...
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- Provide prompt and courteous customer support through various communication channels (phone, social media, email, and chat).
- Address customer inquiries, resolve issues, and provide appropriate solutions in a professional and empathetic manner.
- Escalate complex cases to higher tiers of support as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with cross-functional teams to ensure seamless resolution of customer concerns.
Requirements:
- Minimum educational requirement: HND holder or BSC holder
- Previous experience in customer support or related fields is preferred.
- Strong communication and interpersonal skills are essential.
- Proficiency in using support tools and CRM software is an advantage
go to method of application »
JOB SUMMARY
- The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
- You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of up and Cross selling as well maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with key clients.
- Serve as the primary point of contact for client inquiries, concerns, and escalations.
- Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Sector Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
QUALIFICATION AND EXPERIENCE:
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is required.
- Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
- You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of up and Cross selling as well maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with key clients.
- Serve as the primary point of contact for client inquiries, concerns, and escalations.
- Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Sector Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
QUALIFICATION AND EXPERIENCE:
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is required.
- Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
- You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of up and Cross selling as well maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with key clients.
- Serve as the primary point of contact for client inquiries, concerns, and escalations.
- Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Sector Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
QUALIFICATION AND EXPERIENCE:
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is required.
- Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The Key Account Manager will play a pivotal role in nurturing and expanding our relationships with key clients in the specified industry.
- You will be responsible for developing strategic account plans, understanding client needs, and implementing solutions to drive growth and maximize customer satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of up and Cross selling as well maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Develop and maintain strong, long-lasting relationships with key clients.
- Serve as the primary point of contact for client inquiries, concerns, and escalations.
- Conduct regular business reviews with clients to assess satisfaction, address issues, and identify opportunities for growth.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams across the entire business to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Sector Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Sector Sales Director.
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
QUALIFICATION AND EXPERIENCE:
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is required.
- Proven track record of at least 3-5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within a specified sector.
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The successful candidate will play a pivotal role in nurturing and expanding our relationships with clients in the specified industry.
- He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize clients satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Identify and pursue sales opportunities within the specified industry
- Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
- Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
- Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
- Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
- Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
- Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
- Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
- Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
Team Management:
- Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
- Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
- Foster a collaborative and positive team culture, promoting knowledge sharing and professional development
QUALIFICATION AND EXPERIENCE:
- Proven track record of at least 5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within specified sector
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The successful candidate will play a pivotal role in nurturing and expanding our relationships with clients in the specified industry.
- He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize clients satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Identify and pursue sales opportunities within the specified industry
- Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
- Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
- Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
- Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
- Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
- Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
- Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
- Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
Team Management:
- Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
- Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
- Foster a collaborative and positive team culture, promoting knowledge sharing and professional development
QUALIFICATION AND EXPERIENCE:
- Proven track record of at least 5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within specified sector
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The successful candidate will play a pivotal role in nurturing and expanding our relationships with clients in the specified industry.
- He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize clients satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Identify and pursue sales opportunities within the specified industry
- Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
- Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
- Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
- Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
- Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
- Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
- Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
- Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
Team Management:
- Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
- Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
- Foster a collaborative and positive team culture, promoting knowledge sharing and professional development
QUALIFICATION AND EXPERIENCE:
- Proven track record of at least 5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within specified sector
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
JOB SUMMARY
- The successful candidate will play a pivotal role in nurturing and expanding our relationships with clients in the specified industry.
- He/She will be responsible for developing strategic sales plans, understanding client needs, and implementing solutions to drive growth and maximize clients satisfaction.
- The ideal candidate will possess strong communication skills, a deep understanding of the specified market, and a track record of building and maintaining successful client relationships.
KEY RESPONSIBILITIES:
Client Relationship Management:
- Identify and pursue sales opportunities within the specified industry
- Develop and maintain a thorough understanding of our products and services, as well as the needs and preferences of potential customers.
- Build and maintain strong, long-lasting relationships with clients, understanding their needs and providing tailored solutions to meet them.
- Collaborate with internal teams, including marketing, product development, and customer service, to ensure customer satisfaction and maximize sales opportunities.
- Stay up-to-date on industry trends, competitors, and market developments to identify new opportunities and maintain a competitive edge.
- Prepare and deliver sales presentations, proposals, and contracts to prospective clients, negotiating terms and closing deals.
- Monitor sales performance and track progress towards revenue targets, providing regular reports and updates to management.
- Attend industry events, conferences, and trade shows to network with potential clients and promote our products and services.
- Provide exceptional customer service throughout the sales process and beyond, ensuring customer satisfaction and fostering long-term relationships.
- Initiate and identify potential leads through various channels and not limited to industry/Network events, cold calling.
Account Planning and Strategy:
- Develop comprehensive account plans outlining strategies for revenue growth, client retention, and market expansion.
- Identify key decision-makers within client organizations and establish rapport to facilitate effective communication and collaboration.
- Stay abreast of industry trends, market dynamics, and competitor activities to inform strategic account initiatives.
Cross-functional Collaboration:
- Collaborate closely with internal teams such as sales, operations, and product development to ensure alignment on client objectives and priorities.
- Coordinate the resolution of client issues and challenges by engaging appropriate stakeholders and resources.
- Champion the voice of the client within the organization, advocating for solutions that meet their needs and preferences.
Performance Monitoring and Reporting:
- Track key account metrics and performance indicators, providing regular reports and insights to the Head of Revenue
- Monitor client satisfaction scores, transaction volumes, revenue forecasts, and other relevant metrics to assess account health and identify areas for improvement.
- Utilize data-driven insights to make informed decisions and optimize account management
Team Management:
- Lead and manage a team of account managers, providing guidance, coaching, and support to ensure team success.
- Set clear performance expectations and goals for team members and provide regular feedback and performance evaluations.
- Foster a collaborative and positive team culture, promoting knowledge sharing and professional development
QUALIFICATION AND EXPERIENCE:
- Proven track record of at least 5 years in key account management, business development, or sales roles within the specified sector.
- Demonstrated success in managing and growing large client accounts, preferably within specified sector
- Experience in conducting market research, competitor analysis, and developing strategic account plans to drive revenue growth and market expansion.
- Excellent communication skills, both written and verbal, with the ability to present complex information clearly and persuasively to clients and internal stakeholders.
- Results-oriented mindset with a focus on achieving targets, exceeding client expectations, and delivering measurable business outcomes.
- Bachelor's degree in Business Administration, Marketing, Finance, Economics, or related field is desirable.
SKILLS AND ATTRIBUTES:
- Exceptional interpersonal skills with the ability to build rapport, foster trust, and establish long-lasting relationships with clients.
- Proactive and customer-centric approach with a commitment to delivering high-quality service and addressing client needs promptly and effectively.
- Adaptability and resilience to navigate challenges, overcome obstacles, and thrive in a dynamic, fast-paced environment.
- Strategic thinking and problem-solving abilities with a focus on identifying opportunities, mitigating risks, and driving continuous improvement.
go to method of application »
ROLE SUMMARY
- As the senior content writer and brand’s storyteller, you will be responsible for managing brand storytelling & copywriting, planning, creating, and handling all content marketing activities and implementation across Leatherback’s marketing and communications channels.
- You will be a good fit for this role if you tell a great story, are a creative and independent thinker, work well in a fast-paced environment, and takes initiative without handholding.
ROLE RESPONSIBILITY
- Translating strategy briefs into powerful copies and stories that drive a desired action
- Plan, develop, and manage content delivery across all company's marketing channels, including social media, website, blog, PR articles, email, and newsletters.
- Carry out research to gain in-depth knowledge of all customer personas for the brand's products and understand changes and emerging trends in the content marketing space.
- Collaborate with the team to implement defined marketing strategies for success
- Writes both short and long-form pieces for Leatherback’s website, blogs, email, and social media for the purposes of increasing brand awareness, lead generation, brand building, and advancing our mission.
- Develop content calendars for social media, emails, and blogs following set-down guidelines, strategies, and frequency to be shared with the Graphics Designer for designing
- Manage the posting and publishing of content across all channels; social media pages, email, and website blog, as set in the SOPs
- Abide by the proper content guidelines for tone, style, and voice across all channels ensuring they are aligned with the company's values
- Strategize and improve content delivery and promotion for the brand ensuring that it meets business objectives
- Conduct periodic analysis of content marketing strategy and content audit to evaluate whether it's working or not
- Tracking content marketing ROI across all channels
- Develop and deliver performance reports for social media, emails, and blog visits on a monthly and quarterly basis and share them with the Marketing Lead.
- Develop and maintain an active repository of engaging content across all our channels.
- Provide the product and product design team with platform content across all transactional and access channels.
- Position Leatherback as an active content-driven hub across all segments in all our countries of operation.
ROLE REQUIRMENTS
- BA/Sc or equivalent in a related field required – English, journalism, public relations, or communications.
- Experienced level; 3-4 years of professional writing and editorial experience, preferably in the Fintech, Lifestyle, Travel industries or Startups.
- A diversified portfolio of writing samples is required.
- Demonstrated track record of writing and producing digital and print content for a range of target audiences.
- Track record of using purposeful storytelling to drive organizational impact and business results.
- Superior written and verbal communication skills are a must.
- Experience translating technical information into compelling human stories for a general audience.
- Understands storytelling and marketing copywriting trends across varied media types.
- Experience with blog management & web publishing technologies (HubSpot, Contentful, etc.)
- Strong project management skills and attention to detail.
go to method of application »
- The role of a API Product Manager requires a combination of technical expertise, strategic thinking, market analysis, and stakeholder management skills to successfully drive the development and adoption of API products that create value for both the company and its customers.
- The successful candidate will be responsible for overseeing the development, implementation, and management of Application Programming Interfaces (APIs) within a company or organization. Here are some key responsibilities and tasks associated with this role
Responsibilities:
- Act as a Product Owner in an agile environment that defines, manages, and grooms the product backlog
- Own the product vision, strategy, and roadmap
- Conceive and execute on a product vision and strategy for our developer API
- Conduct user research by engaging directly with developers and merchants through interviews, surveys, forum participation, and more to understand their pain points and requirements
- Lead the design and development of APIs, including defining features, functionalities, and specifications based on customer requirements and market feedback, collaborating with cross-functional teams such as engineering, design, and marketing to ensure successful product delivery.
- Review and update API documentation to meet the required global standard making it easy to understand by users.
- Work with a team of Quality Analyst in testing APIs to ensure they meet the set requirements
- Analyze API usage data and feedback to measure product success and uncover new opportunities
- Ensure compliance with industry standards, regulations, and security best practices in API development and management.
- Manage the product plan: capture work from a wide range of inputs, understand and prioritise work to maximise the value that delivers a positive product outcome
- Develop the product requirements, user stories, and acceptance criteria to be used by the stakeholders, ensuring the right requirements are built
- Own and maintain the quality of the product your team is responsible for; deliver value in every release
- Motivate a group of committed, smart people to do the best work of their careers
- Be the source of communication between the business, customers, and scrum team
What we are looking for:
- You have 6+ years of experience as a Product Manager in a Software Company and 3+ years managing an API Product
- You have a strong technical understanding of APIs, web services, and RESTful architecture. Experience in API design and documentation is preferred
- Understanding of developer tools and workflows developers use in order to translate tooling/workflow requirements into features on the product roadmap
- You are familiar with the Agile framework and have worked in an Agile environment
- You are willing to uphold the company’s mission, vision, and values here at Leatherback
- Excellent communication and servant leadership skills
- Ability to deliver quality products according to schedule and scope
- You are self-motivated and have a passion for building amazing products
Added Advantage:
- Experience in API testing, using tools like Postman, SoapUI, Swagger, etc.
- Ability to use the Azure DevOps platform
- Product Management/Product Owner certification (PSPO, CPM)
- Project Management Certification (PMP, PRINCE2)
Method of Application
Use the link(s) below to apply on company website.
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