Customer Service Executive at Vixa Pharmacy

Job Description

• To develop and grow distributors sales in line with company’s objectives.
• Prepare and execute annual reviews of distributors purchase trend.
• Building a strong distributors channels across the territories of company products operations.
• Create policies or procedures for distribution activities.

Core Responsibilities

• Ensure revenue targets of distributors are achieved within the responsible territories.
• Train distributors to ensure continual improvement in capability, knowledge, customer service, performance and profitability.
• Ensure distributors are equipped with the necessary sales skills to represent through coaching individuals in the field and personally observing the performance of distributors.
• Establish and lead regular meetings and conference calls with distributors.
• Assist distributors with client training as required.
• Develop and execute monthly and quarterly reports in a timely and efficient manner from distributors.
• Establish and enforce pricing and discount policies across the distributor’s channel.
• Monitor lead pipelines during the process of sourcing for new distributors and updating the profiles of the existing distributors.
• Establish and maintain effective working relationships with distributors.
• Implement new sales strategies and techniques with the distributors.
• Develop and maintain relationships with key distributors in each territory, whilst facilitating ongoing product knowledge and support.
• Prioritize markets and determine market entry strategies for new regions and for new and existing product portfolios.
• Collect and analyze distribution market data to drive growth and develop markets.
• Develop an understanding of current and future market trends that may impact sales for distributors.
• Assign sales territories and set and enforce sales goals with distributors.
• Prepare monthly distributors sales forecasts for the upcoming three to six months.
• Perform other related tasks as required.

Minimum Job Requirements

• Bachelor's degree in Business Administration, Management and other related course.
• Professional qualification in Customer Relationship Management (CRM).
• Willing to Travel for field work.
• Minimum of 3+ years’ experience in a reputable organization.
• Below 27 years.

Knowledge, Skills and Abilities Requirements:

• Customer Service
• Product Knowledge
• Quality Focus
• Market Knowledge
• Documentation Skills
• Listening Skills
• Phone Skills
• Resolving Conflict
• Multitask
• Patience
• Negotiation
• Positive Attitude
• Attention to Detail
• Technology Proficient (Microsoft office and other relevant software)