IT Project Manager and Service Desk Coordinator - Expatriate at Adexen

Job Description

• Adexen was mandated by an international fast moving consumer goods company to recruit an expatriate IT Project Manager and Service Desk Coordinator for their operations in Nigeria. The position is based in Lagos.

Responsibilities

• Coordinate the Service Desk for all the IT teams, ensure complains are logged and addressed
• Analyze complains and trends, identify problems occurring from recurring Incidents, identify bottlenecks.
• Coordinate projects, see to implementation within timeline.
• Facilitate meetings between Customers and internal team.
• Build and ensure proper documentation exists.
• Train power users.
• Implement a Test methodology.

Desired Skills and Experience

• Preferred: Bachelor's Degree in Business Administration Management, Information Science, Technology, or equivalent experience
• A project management Certification
• Minimum 3 years’ experience as PM, including at least one ERP upgrade
• Three or more years of direct IT customer service experience
• Three or more years working with Microsoft infrastructure technologies
• One or more years working in Linux/UNIX environments
• Strong oral and written and communication skills
• Familiarity with help desk ticketing systems
• Experience with virtualization technologies will be a plus
• Understanding of with programming fundamentals
• Experience with Windows and Linux interoperability
• Exceptional analytical and troubleshooting qualities
• Strong verbal and written communication skills
• Preferred working knowledge of enterprise relational databases (MSSQL, Oracle, etc.)