Relationship Officer at eRecruiter Nigeria

Job Summary

The role will be an interface between the company and its Members/ Data Providers. Candidate must therefore have an excellent rapport and develop relationship with Members/ Data Providers. Activities are conducted with the objective of increasing the amount of sales with the present Members and identifying and acquiring new business from potential Members/ Data Providers.

Responsibilities

• Build and maintain relationships with bureau subscribers to ensure customer satisfaction
• Identify and acquire new customers
• Execute customer relationship plans
• Ensure optimal customer service experience at every client interaction
• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/ Data Providers
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers

Requirements

• Minimum of a university degree in a numerate or semi-numerate discipline
• 1-2 years post qualification experience preferably in the financial services sector
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills
• Good planning and organizing skills with an eye for detail.
• Excellent negotiation skills