Senior System Administrator at African Development Bank - AfDB

Reference: ADB/17/390
Location: Côte d’Ivoire
Grade: GS8
Position N°: 50000618

The Complex

• The Vice-Presidency, Human Resources and Corporate Services (CHVP) Complex ensures the delivery of efficient, people-centered, client-oriented, corporate services to ensure overall institutional effectiveness in all aspects of the Bank’s corporate services.
• The Complex leads efforts to ensure the competitiveness of the Bank as the employer of choice and is responsible for providing leadership in the formulation and implementation of Bank’s strategies on people, IT, general services and institutional procurements, language services, business continuity, and health and safety strategies.

The Hiring Department/Division

• The Corporate IT Services Department (CHIS) is mandated by the Bank to deliver the best possible IT services for Bank staff, and help achieve the results that will get the Bank closer to accomplishing its development goals.
• The principal mission of the CHIS.2 division is to ensure that the IT infrastructure of the Bank fits the needs of the Institution and functions in an efficient and cost effective manner to support the bank’s operations.
• The Bank’s infrastructure consisting of high end servers, storage and data protection system supports applications, such as SAP based ERP, BI, financial risk, email, content management, etc.

The Position
The Senior systems Administrator will be part of a team delivering mission critical infrastructure and ensuring the highest level of availability, performance and security of the bank’s applications. Under general supervision the Division Manager, the key objectives of the job are as follows:

• Ensure the stability, integrity, and efficient operation of the Bank’s Information Systems.
• Ensure that timely and effective actions are taken to resolve the systems infrastructure and applications issues to minimize business downtime.

Duties and Responsibilities
Under the supervision of the Division Manager, the incumbent will:
Deploy and maintain servers and storage systems infrastructure:

• Install, configure and test operating systems, application software, storage devices and system management tools with respect to change management policies.
• Manage productivity tools to maintain proactive alerting on performance and availability of IT services.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Create, change, and delete user accounts per request.
• Maintain Operating systems and applications up to date to minimize vulnerabilities.
• Write and maintain custom scripts to increase system automation and minimize operator errors.
• Establish a schedule of preventive maintenance to ensure optimum performance of equipment.
• Interface with technology vendors for equipment servicing and maintenance.

Provide second level support on operating systems, storage and data protection systems:

• Manage service requests, incidents and problems raised through the bank IT service Desk within established SLAs and provide effective communication to stakeholders during the process.
• Provide advice and guidance to applications’ development and service delivery staff on the correct and effective use of systems.
• Provide support on shared IT services to Country Offices IT staff.

Enforce IT security Policies:

• Enforce the bank’s security policies for operating systems and applications.
• Follow up and implement IT audit recommendations where applicable.

Selection Criteria
Including Desirable Skills, Knowledge and Experience:

• Hold at least a Bachelor's Degree or its equivalent in Computer Science or a related discipline.
• ITIL foundation certification.
• Have a minimum of six (6) years systems administration experience.
• Three (3) to five (5) years' experience in administration of any one of the enterprise virtualization platforms (VMware, Xen, KVM, PowerVM, and Hyper-V).
• Problem solving and troubleshooting skills; ability to triage effectively under pressure.
• Having private sector experience will be an added advantage.
• Good organizational skills with the ability to prioritize and multi-task.
• Ability to communicate effectively verbally and in writing.
• Ability to work in a fast-paced high-end customer focused corporate environment.
• Demonstrate flexibility (e.g., redeployment, off-hour setup requests, etc.)
• Proven skills in installing, configuring and troubleshooting UNIX /Linux or Windows based environments.
• Proven skills in the administration of one of the major virtualization platforms (VMware, Hyper-V, Xen, KVM, PowerVM).
• Solid networking knowledge (OSI network layers, TCP/IP)
• Solid understanding of storage protocols (FC; iSCSI, NFS, CFIS etc.).
• Competence in the use of standard software used in the Bank such as Word, Excel, Project, Visio, Citrix and Power Point, VPN etc.
• Ability to communicate effectively (written and oral) in English or French, preferably with a working knowledge of the other.