Administrative / Program Officer at Del-York Group

Job Description

• The Administrative/Program Officer will be the first point of contact for visitors and callers to the organization. This role involves managing the front desk operations, providing administrative support, and ensuring a welcoming and efficient environment for guests and staff.
• This role will also be responsible for assisting with the planning, implementing, and monitoring of programs and projects within the NGO.
• This role involves working closely with program teams, stakeholders, and beneficiaries to ensure the effective delivery and impact of the organization's initiatives.

Key Responsibilities

• Greet and welcome visitors in a professional and friendly and direct them to the appropriate personnel or department.
• Manage the reception area, ensuring it is clean, tidy, and well-organized.
• Address inquiries and resolve any issues promptly and efficiently.
• Assist with the coordination of program activities and ensure they align with the organization's goals and objectives.
• Liaise with partners, stakeholders, and beneficiaries to facilitate program delivery.
• Assist with general administrative tasks, including filing, data entry, and correspondence.
• Schedule appointments and meetings, and manage meeting room bookings.
• Handle incoming and outgoing mail and deliveries.
• Maintain a visitor log and issue visitor badges as necessary.
• Organize monitoring and evaluation processes to assess program impact and effectiveness.
• Collect and analyze data to inform program decisions and improvements.
• Prepare regular reports on program progress, challenges, and outcomes. Assist with the facilitation of training sessions, workshops, and other capacity-building activities.

Qualifications

• Bachelor’s Degree in Office administration or any other related field
• Previous experience in an administrative or program officer role.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Professional appearance and demeanor.
• Ability to work independently and handle confidential information.