Analyst - Planning and Reporting (Digital Services) at MTN Nigeria

Job Identification: 1641
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Planning & Reporting
Division: Digital Services

Job Description

• Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for planning and reporting Digital Services’ business performance.
• Collaborate with cross-functional teams to identify business performance planning and reporting requirements.
• Ensure business planning and performance presentations and reports adhere to all MTNN and regulatory policies relating to digital products and services. 
• Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a business performance planning and reporting perspective.
• Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
• Monitor the documentation, development, testing, and launch of business performance and management systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
• Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
• Use statistical software to collect, analyze, interpret, and summarize complex statistical data, information, and research to provide business intelligence that will support digital product/service performance and decision-making.
• Use storytelling and visualization tools to prepare and communicate – effectively and efficiently – complex statistical data, information and research to support digital product/service performance and decision-making.
• Monitor digital product/service performance to confirm the validity of the associated business case/plan, as may be required.
• Monitor the design, documentation, development, implementation, testing, and launch of business performance planning and reporting systems and tools.
• Using business data, identify new opportunities such as features, growth areas, markets, and trends.
• Provide business plans and performance presentations/reports that exceed identified/evolving customer expectations, needs, and priorities. 
• Collaborate with product analysts, managers, and owners to identify their business planning and reporting requirements.
• Work with various business functions to provide front-end and ongoing data, information, and research to support digital product/service performance and decision-making.
• Coordinate and fulfil demands for pre- and post-Return-on-Investment analysis, data samples for analytics, and other ad-hoc requests.
• Solicit feedback from customers to continuously improve business performance management. 
• Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities.
• Monitor and improve NPS related to business performance planning and reporting.
• Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
• Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.

Education

• A First Degree in Accountancy, Economics or any related discipline.
• Fluent in English.

Experience:

• 3 - 7 years’ experience including:
  • A minimum of three (3) years in a small- or medium-sized organization.
  • Experience in business case/plan development, business performance management and reporting, data analysis/mining, primary or secondary research, and forecasting.
• Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
• Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team.
• Experience in Information Technology, OTT, or telecommunications and a broad understanding of Artificial Intelligence, Big Data, Customer Lifecycle Management, and Machine Learning will be an advantage.
• Ability to analyze and identify critical business/customer/product metrics, analyze/mine data using Statistical Analytical System (SAS), communicate and visualize complex data/information, and think critically will also be an advantage.