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MTN Nigeria is part of the MTN Group, Africa\'s leading cellular telecommunications company. On May 16, 2001, MTN became the first GSM network to make a call following the globally lauded Nigerian GSM auction conducted by the Nigerian Communications Commission earlier in the year. Thereafter the company launched full commercial operations beginning wi...
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Job Identification: 1626
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Rich Media Services (Music and Podcasts)
Division: Digital Services
Job Description
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ RMS (music, podcasts, other).
- Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant RMS (music & podcasts).
- Document, develop, implement, test, launch, and review digital products/services (RMS, gaming, video) according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
- Develop, document and maintain the policies, procedures, and processes for the development of RMS (music & podcasts) using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a product/service (RMS, gaming, video) perspective.
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
- Execute tactics – including but not limited to enhanced/new features, go-to-market strategies, and communication/marketing campaigns and promotions - to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan.
- Collaborate closely with Digital Business Development to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new RMS (music, podcasts, other) for multiple customer segments according to the approved business plan/roadmap.
- Monitor RMS (music, podcasts, other) revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan.
- Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing RMS (music, podcasts, other) to identify new business opportunities.
- Collaborate closely with the Digital Business Development team to:
- Identify and develop RMS (music, podcasts, other) that exceed identified/evolving customer expectations, needs, and priorities.
- Implement product/service withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions.
- Develop and update accurate, current, data-driven, relevant and understandable analysis, FAQs and information packs to guide the use of RMS (music, podcasts, other).
- Solicit feedback from customers to continuously improve RMS (music, podcasts, other) experiences, journeys, and interfaces.
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on RMS (music, podcasts, other)
- Collaborate with the Digital Business Development team – if necessary – to develop and conduct training programs and technical support guides to introduce new RMS (music, podcasts, other) to internal and external stakeholders – as may be required.
- Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
- Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.
Education
- First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline
- Certification or training in (Agile) Project Management will be an advantage
- Fluent in English.
Experience:
- 3 - 7 years’ experience including:
- Minimum three (3) years' work experience in a small- or medium-sized organization.
- Experience in customer service, growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team.
- Experience in Information Technology, OTT, or telecommunications will be an advantage.
- Ability to analyze customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
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Job Identification: 1630
Location: Ikoyi, Lagos
Job Schedule: Full time
Division: Digital Services
Job Category: MTN Level 2
Reports To: Manager, Mobile Advertising
Job Responsibilities
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ mobile advertising channels, inventory, and platforms
- Collaborate with cross-functional teams to develop and conduct effective and efficient mobile advertising campaigns, channels, and platforms
- Ensure mobile advertising channels, inventory, and platforms adhere to all MTNN and regulatory policies relating to digital products and services
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a mobile advertising perspective
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Monitor the documentation, development, testing, and launch of mobile advertising channels, inventory, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
- Execute tactics to grow mobile advertising revenues and acquire downstream and upstream customers to exceed targets as specified in the business plan
- Collaborate closely with the Digital Business Development team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new and existing mobile advertising channels, inventory and platforms
- Monitor mobile advertising revenues to confirm the validity of the associated business case as specified in the business plan, if necessary
- Monitor the design, documentation, development, implementation, testing, and launch of mobile advertising channels, inventory, and platforms
- Interrogate and understand downstream and upstream customers (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing mobile advertising channels, inventory, and platforms to identify new opportunities
- Develop and conduct mobile advertising campaigns for various products, segments, and services using multiple channels, inventory, and platforms that exceed identified/evolving customer expectations, needs, and priorities
- Collaborate with product analysts, managers, and owners to identify their mobile advertising channels, inventory, and platform requirements
- Solicit feedback from downstream and upstream customers to continuously improve mobile advertising experiences, journeys, and interfaces
- Monitor and expeditiously resolve complaints related to downstream and upstream customer expectations, needs, and priorities
- Monitor and improve NPS related to mobile advertising
Educational Qualification
- A First Degree in Marketing, Mass Communication or any related discipline
- Agile/Project Management Certification will be an added advantage
- Fluent in English
Experience:
- 3 - 7 years’ experience including:
- A minimum of three (3) years in a small- or medium-sized organization
- Experience in digital marketing, growth marketing, campaign analytics and performance evaluation
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Ability to analyze and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word)
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Job Identification: 1629
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Campaign Management
Division: Digital Services
Job Description
- Implement and monitor Digital Services’ advertising and campaign strategy
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ campaigns, channels, and platforms
- Collaborate with cross-functional teams to develop and conduct effective and efficient campaigns, channels, and platforms
- Ensure campaigns, channels, and platforms adhere to all MTNN and regulatory policies relating to digital products and services
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a campaign, channel, and platform perspective
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Monitor the documentation, development, testing, and launch of campaigns, channels, and platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
- Use effective and efficient campaigns, channels, and platforms to grow digital revenues and subscriptions to exceed targets as specified in the business plan
- Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary
- Monitor the design, documentation, development, implementation, testing, and launch of campaigns, channels, and platforms
- Using campaign results, identify new opportunities such as features, growth areas, markets, and trends
Education
- First Degree in Marketing, Mass Communication or any related discipline
- Certification or training in (Agile) Project Management will be an advantage
- Fluent in English
Experience:
- 3 - 7 years’ experience including:
- Minimum of three (3) years in a small- or medium-sized organization
- Experience in digital marketing, growth marketing, campaign analytics and performance evaluation
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Ability to analyze and identify critical business/customer/product metrics and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
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Job Identification: 1634
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Core Product (Voice)
Division: Marketing
Description
- Manage and execute the test process as well as maintain test activity logs, reporting status to management.
- Coordinate user acceptance testing and provide technical guidance during UAT.
- Execute test scripts (manual or automated) and reviewing results after testing.
- Evaluate product details according to specifications.
- Report bugs and errors to development teams
- Conduct post-release/post-implementation testing.
- Work with cross-functional teams to ensure quality throughout the product development lifecycle.
- Use JIRA to track and report application and products defects.
- Participate in JAD meetings and walkthrough for changes in the requirements.
- Provide significant contributions to training materials, knowledge content, improve scripting and in-product solutions.
- Carry out periodic post launch test of launched products and services across all channels.
- Participate in planning, coordinating and executing project tasks in daily scrum meetings.
- Produce and maintain test documentation to the required quality standard.
- Continual development and enhancement of test cases and the supporting test tools and systems.
Requirements
Education:
- First Degree in any related discipline
- Fluent in English
Experience:
- 3 - 7 years’ experience which includes:
- Minimum of 2 years’ experience as a Quality Assurance Tester or similar role
- Experience in project management and QA methodology
- Familiarity with Agile frameworks and regression testing is a plus
- Ability to document and troubleshoot errors
- Working knowledge of test management software (e.g. qTest, Zephyr) and SQL
- Excellent communication skills
- Attention to detail
- Analytical mind and problem-solving aptitude
- Strong organizational skills.
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Job Identification: 1641
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Planning & Reporting
Division: Digital Services
Job Description
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for planning and reporting Digital Services’ business performance.
- Collaborate with cross-functional teams to identify business performance planning and reporting requirements.
- Ensure business planning and performance presentations and reports adhere to all MTNN and regulatory policies relating to digital products and services.
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a business performance planning and reporting perspective.
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Monitor the documentation, development, testing, and launch of business performance and management systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
- Use statistical software to collect, analyze, interpret, and summarize complex statistical data, information, and research to provide business intelligence that will support digital product/service performance and decision-making.
- Use storytelling and visualization tools to prepare and communicate – effectively and efficiently – complex statistical data, information and research to support digital product/service performance and decision-making.
- Monitor digital product/service performance to confirm the validity of the associated business case/plan, as may be required.
- Monitor the design, documentation, development, implementation, testing, and launch of business performance planning and reporting systems and tools.
- Using business data, identify new opportunities such as features, growth areas, markets, and trends.
- Provide business plans and performance presentations/reports that exceed identified/evolving customer expectations, needs, and priorities.
- Collaborate with product analysts, managers, and owners to identify their business planning and reporting requirements.
- Work with various business functions to provide front-end and ongoing data, information, and research to support digital product/service performance and decision-making.
- Coordinate and fulfil demands for pre- and post-Return-on-Investment analysis, data samples for analytics, and other ad-hoc requests.
- Solicit feedback from customers to continuously improve business performance management.
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities.
- Monitor and improve NPS related to business performance planning and reporting.
- Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
- Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.
Education
- A First Degree in Accountancy, Economics or any related discipline.
- Fluent in English.
Experience:
- 3 - 7 years’ experience including:
- A minimum of three (3) years in a small- or medium-sized organization.
- Experience in business case/plan development, business performance management and reporting, data analysis/mining, primary or secondary research, and forecasting.
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team.
- Experience in Information Technology, OTT, or telecommunications and a broad understanding of Artificial Intelligence, Big Data, Customer Lifecycle Management, and Machine Learning will be an advantage.
- Ability to analyze and identify critical business/customer/product metrics, analyze/mine data using Statistical Analytical System (SAS), communicate and visualize complex data/information, and think critically will also be an advantage.
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Job Identification: 1653
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: General Manager Regional Operations (Lagos/Southwest)
Division: Sales & Distribution
Description
- Generate, Collect, analyze and interpret a wide variety of sales performance related data and develop weekly/monthly reports/dashboards in preparation for business review meetings
- Provide insights for the Regional Teams on strategic initiatives
- Provide and maintain a strong and reliable database to facilitate tracking of set goals and objectives
- Prepare periodic (daily, weekly, monthly, quarterly and annual) reports
- Provide functional support to Regional Operations
- Evaluate Device performance - productivity against target in:
- Trade Partners and Customer Care Representative Environments
- Walk-in-Centers
- Certified shops and enrolment centers
- Connect Stores and Connect Points
- Other Customer Care Representatives (Sim Registration Agents)
- Manage devices deployment, usage till end-of-life
- Manage processes and policies
- Maintain Customer Acquisition Channel database (devices, CCRs (agents), commission payment processes etc.
- Maintain good working relationship with internal and external stakeholders
Requirements
Education:
- First Degree in Economics, Business Administration, Accounting or any related discipline
- Fluent in English and any other local language
Experience:
- 3 - 7 years’ work experience comprising:
- Minimum of 2 years’ experience in Data Analytics/Management and/or Processes Management
- Experience working in a medium organization:
- Reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
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Job Identification: 1644
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Platforms
Division: Digital Services
Job Description
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ platforms
- Collaborate with cross-functional teams to identify and onboard new strategic platforms.
- Ensure platforms adhere to all MTNN and regulatory policies relating to digital products and services.
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a platform perspective.
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
- Monitor the documentation, development, testing, and launch of platforms according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process.
- Grow platform revenues and subscriptions to exceed targets as specified in the business plan.
- Monitor platform revenue and subscription performance to confirm the validity of the associated business case as specified in the business plan.
- Monitor the design, documentation, development, implementation, testing, and launch of platforms.
- From a platform perspective, identify new business opportunities such as features, growth areas, markets, and trends.
- Develop platforms that exceed identified/evolving customer expectations, needs, and priorities.
- Collaborate with product analysts, managers, and owners to identify their platform requirements.
- Solicit feedback from partners to continuously improve platform experiences, journeys, and interfaces.
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities on platforms.
- Monitor and improve NPS related to platforms.
- Identify the expectations, needs, and priorities of external stakeholders, e.g., Aggregators, content partners, regulators, and service partners.
- Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.
Education
- A First Degree in Business Administration, Business Management, Marketing, Social Sciences or any related discipline.
- Certification or training in (Agile) Project Management will be an added advantage.
- Fluent in English.
Experience:
- 3 - 7 years’ experience including:
- A minimum of three (3) years working in a small- or medium-sized organization.
- Experience in customer service, digital/growth marketing, product and value proposition development, product life cycle management, and product analytics and performance evaluation.
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team.
- Experience in Information Technology, OTT, or telecommunications will be an advantage.
- Ability to analyze customer data, identify critical metrics for any digital product, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
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Job Identification: 1645
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Ecosystem Development
Division: Digital Services
Job Description
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ digital content ecosystem
- Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant digital content ecosystem features, functionalities, platforms and systems
- Ensure digital content ecosystem features, functionalities, platforms, and systems adhere to all MTNN and regulatory policies
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a digital content ecosystem perspective
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Document, develop, implement, test, launch, and review digital content ecosystem features, functionalities, platforms and systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – to guide management decisions and support the business planning process as may be required
- Develop, document and maintain the policies, procedures, and processes for the development of digital content ecosystem features, functionalities, platforms and systems using product concept documents, market requirement documents, feature descriptions, uses cases, storyboards, and data flow diagrams as may be required
- Execute tactics – including but not limited to enhanced/new business models, business requirements, features, functionalities, platforms and systems – to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan
- Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of new digital content ecosystem features, functionalities, platforms and systems for downstream and upstream customers
- Monitor digital revenues and subscriptions to confirm the validity of the associated business case as specified in the business plan, if necessary
- Interrogate and understand downstream and upstream customers (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital content ecosystem features, functionalities, platforms and systems to identify new business opportunities
- Collaborate closely with the Digital Business Growth team to:
- Develop digital content ecosystem features, functionalities, platforms and systems that exceed identified/evolving customer expectations, needs, and priorities
- Implement digital content ecosystem features, functionalities, platforms and systems withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions
- Evaluate, maintain, communicate, and review an updated digital content ecosystem roadmap for Digital Services
- Provide advisory services to various business functions on how to translate customer expectations, needs, and priorities into compelling and relevant ecosystem features, functionalities, platforms and systems appropriate to market opportunities
- Solicit feedback from customers to continuously improve ecosystem experiences, journeys, and interfaces
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities for the digital content ecosystem
- Collaborate with the Digital Business Growth team – if necessary – to develop and conduct training programs and technical support guides to introduce new digital content ecosystem features, functionalities, platforms and systems to internal and external stakeholders – as may be required
- Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners
- Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
Education
- A First Degree in Engineering, Computer Science or any related discipline
- Certification or training in (Agile) Project Management will be an advantage
- Fluent in English
Experience:
- 3 - 7 years’ experience including:
- A minimum of three (3) years working in a small- or medium-sized organization
- Experience in product development, product life cycle management, and product performance evaluation
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
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Job Identification: 1646
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager, Product Development
Division: Digital Services
Description
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ digital products and services.
- Collaborate with cross-functional teams to identify, onboard, and drive the adoption of compelling and relevant digital products and services.
- Document, develop, implement, test, launch, and review digital products and services according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan.
- Develop, document and maintain the policies, procedures, and processes for the development of digital products and services using product concept documents, market requirement documents, feature descriptions, use cases, storyboards, and data flow diagrams as may be required.
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a digital products and services perspective.
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – to guide management decisions and support the business planning process as may be required.
- Execute tactics – including but not limited to enhanced/new business models, business requirements, features, functionalities, products and services – to acquire customers and grow revenues and subscriptions to exceed targets as specified in the business plan.
- Collaborate closely with the Digital Business Growth team to define, drive, and monitor the design, documentation, development, implementation, testing, launch, management, review, and ongoing support of digital products and services for multiple customer segments.
- Interrogate and understand customer (expectations, needs, and priorities), product/service features, growth areas, markets, and trends about existing digital products and services to identify new business opportunities.
- Collaborate closely with the Digital Business Growth team to:
- Develop digital products and services that exceed identified/evolving customer expectations, needs, and priorities.
- Implement product/service withdrawal, ensuring that alternative solutions are available to customers, properly planning a migration path to alternative services, and communicating changes effectively with a limited impact on revenues and subscriptions.
- Evaluate, maintain, communicate, and review an updated product and service roadmap for Digital Services.
- Provide advisory services to various business functions on how to translate customer expectations, needs, and priorities into compelling and relevant products and services appropriate to market opportunities.
- Solicit feedback from customers to continuously improve digital products and services experiences, journeys, and interfaces.
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities for the digital products and services
- Monitor and improve NPS related to the digital products and services .
- Collaborate with the Digital Business Growth team – if necessary – to develop and conduct training programs and technical support guides to introduce new digital products and services to internal and external stakeholders – as may be required.
- Identify the expectations, needs, and priorities of external stakeholders, e.g., aggregators, content partners, regulators, and service partners.
- Implement an External Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements, engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics.
- Maintain cordial working relationships with internal stakeholders, external partners, suppliers, and other relevant vendors.
Requirements
Education:
- A First Degree in Engineering, Computer Science or any related discipline.
- Certification or training in (Agile) Project Management will be an advantage.
- Fluent in English.
Experience:
- 3 - 7 years’ experience including:
- A minimum of three (3) years working in a small- or medium-sized organization.
- Experience in product development, product life cycle management, and product performance evaluation.
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization and work as part of a cross-functional team.
- Experience in Information Technology, OTT, or telecommunications will be an advantage.
- Ability to develop simple and complex telecommunications-based products and services, manage small and large projects, and negotiate with vendors and suppliers on technical and commercial matters will also be an advantage.
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Job Identification: 1642
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Division: Digital Services
Reports To: Manager, Analytics, Insights, & Research
Job Responsibilities
- Adhere to, review, and update consistent, efficient, relevant, and standard policies, processes, and procedures for managing Digital Services’ business performance
- Collaborate with cross-functional teams to identify digital product/service analysis, insights, and research requirements
- Ensure analysis, insights, and research presentations and reports adhere to all MTNN and regulatory policies relating to digital products and services
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from an analysis, insights, and research perspective
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Monitor the documentation, development, testing, and launch of business performance and management systems according to the relevant Policies, Procedures, & Processes Document to exceed targets as specified in the business plan
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions and support the business planning process
- Use statistical software to collect, analyze, interpret, and summarize complex statistical data, information, and research to provide business intelligence that will support digital product/service performance and decision-making
- Use storytelling and visualization tools to prepare and communicate – effectively and efficiently – complex statistical data, information and research to support digital product/service performance and decision-making
- Conduct pricing and profitability assessments to support business cases/plans and digital product/service performance
- Monitor digital product/service performance to confirm the validity of the associated business case/plan
- Using business data, identify new opportunities such as features, growth areas, markets, and trends
- Provide analysis, insights, and research presentations and reports that exceed identified/evolving customer expectations, needs, and priorities
- Collaborate with product analysts, managers, and owners to identify their data analytics, insights, and research requirements
- Work with various business functions to provide front-end and ongoing data, information, and research to support digital product/service performance and decision-making
- Coordinate and fulfil demands for pre- and post-Return-on-Investment analysis, data samples for analytics, and other ad-hoc requests
- Solicit feedback from customers to continuously improve analysis, insights, and research presentations and reports
- Monitor and expeditiously resolve complaints related to customer expectations, needs, and priorities
- Monitor and improve NPS related to data analysis, insights, and research
- Stay abreast of and share information about new and existing regulatory policies, digital, industry, marketplace, and platform trends with the team
Educational Qualification
- First Degree in Accountancy, Economics or any related discipline
- Fluent in English
Experience:
- 3 - 7 years’ experience including:
- Minimum three (3) years' experience in a small or medium-sized organization
- Experience in business case/plan development, business performance management and reporting, data analysis/mining, primary or secondary research, and forecasting
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
- Experience in Information Technology, OTT, or telecommunications and a broad understanding of Artificial Intelligence, Big Data, Customer Lifecycle Management, and Machine Learning will be an advantage
- Ability to analyze and identify critical business/customer/product metrics, analyze/mine data using Statistical Analytical System (SAS), communicate and visualize complex data/information, and think critically will also be an advantage
- Proficiency in Microsoft Office applications (Excel, PowerPoint, and Word)
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Job Identification: 1654
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: General Manager Regional Operations (North)
Division: Sales & Distribution
Description
- Generate, Collect, analyze and interpret a wide variety of sales performance related data and develop weekly/monthly reports/dashboards in preparation for business review meetings
- Provide insights for the Regional Teams on strategic initiatives
- Provide and maintain a strong and reliable database to facilitate tracking of set goals and objectives
- Prepare periodic (daily, weekly, monthly, quarterly and annual) reports
- Provide functional support to Regional Operations
- Evaluate Device performance - productivity against target in:
- Trade Partners and Customer Care Representative Environments
- Walk-in-Centers
- Certified shops and enrolment centers
- Connect Stores and Connect Points
- Other Customer Care Representatives (Sim Registration Agents)
- Manage devices deployment, usage till end-of-life
- Manage processes and policies
- Maintain Customer Acquisition Channel database (devices, CCRs (agents), commission payment processes etc.
- Maintain good working relationship with internal and external stakeholders
Requirements
Education:
- First Degree in Economics, Business Administration, Accounting or any related discipline
- Fluent in English and any other local language
Experience:
- 3 - 7 years’ work experience comprising:
- Minimum of 2 years’ experience in Data Analytics/Management and/or Processes Management
- Experience working in a medium organization:
- Reporting, sales/marketing or related function
- Experience using Data Mining Tools
- Telecoms experience would be an added advantage
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Job Identification: 1656
Location: Victoria Island, Lagos
Job Category: MTN Level 3
Job Schedule: Full time
Reports To: Senior Manager - Head Distribution
Division: MoMo Payment Service Bank
Description
- Develop specific go-to-market strategies for assigned channels
- Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
- Develop and execute channel strategy to accelerate targeted revenue growth
- Own roadmap for delivery of channel changes based on consumer insights and business requirements
- Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
- Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
- Lead all joint business planning activities with channel partners
- Monitor and prepare periodic report on POS channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
- Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in this vertical
- Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
- Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
- Liaise with management to identify and attend to specific distributor/channel needs, and resolve problems
- Demonstrate a clear understanding of statutes and regulations related to business operations and POS channel management in the OpCo, financial institutions and the telecommunications sector
- Act as first point of contact for partners and gather insights on product uses and needs
- Identify and share opportunities for operational improvements
- Manage affiliate partner relationships and process applications
- Other tasks and duties, as assigned
Requirements
Education:
- First Degree in any related discipline
- Relevant post graduate qualification is an advantage
Experience:
- 6 - 13 years’ total experience in a similar position with at least 2 years in a managerial role
- Experience in Fintech, agency banking or Mobile Money is preferred
- Experience in Digital Channel development and management
- Experience working in a global/multinational enterprise with a good understanding emerging markets is preferred.
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Job Identification: 1652
Location: Ikoyi, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Senior Manager, Performance Management and Analytics
Division: Digital Services
Job Description
- Review and update consistent, efficient, relevant, and standard policies, processes, and procedures for Digital Services
- Implement and ensure company-wide compliance with all Digital Services’ policies, procedures, and processes
- Follow-up on agreed mitigation actions and plans resulting from the company-wide risk-based compliance program to ensure all non-compliance issues are closed
- Identify and fulfil the expectations, needs, and priorities of key internal stakeholders, e.g., CEX, CR, CS, EB, Finance, Foundation, HR, IT, Marketing, Networks, Risk & Compliance, and S&D from a compliance perspective
- Implement an intra-divisional Internal Stakeholder Engagement Strategy which includes but is not limited to the rationale for regular engagements (cross-functional meetings, sessions, and workshops), engagement format, communication plan, implementation plan, monitoring and review plan, performance metrics
- Provide accurate, current, data-driven, relevant and understandable analysis, FAQs, information, and reports – including but not limited to competitive intelligence, impacting trends, and weekly performance reports – as may be required to guide management decisions
- Ensure Digital Services’ adherence to and compliance with all external and internal directives, laws, obligations, regulations, requirements, and rules, including but not limited to data archiving, disposal, protection, retention, and recovery, Digital Services’ Code of Conduct, Digital Services’ contract conditions and terms, Digital Services’ policies, procedures, and processes, government agency directives and regulations, Treating Customers Fairly, Partner/Vendor Service Level Agreements, and various product/service business rules
- Collaborate with product analysts, managers, and owners to ensure compliance, promptly address requests and minimize risk to the business
- Collaborate with cross-functional units to archive, collate, and document various product/service business rules, presentations, and reports
- Coordinate day-to-day digital services’ performance checks and quality tests for Digital Services
- In conjunction with other business functions, analyze current trends to identify new directives, issues, legislation, policies, regulations, and risks associated with digital services, communicate the possible financial or reputational impact of regulatory/statutory developments and trends, and highlight potential revenue generation/cost-saving opportunities
- Using business data, identify new opportunities such as features, growth areas, markets, and trends
Education
- A First Degree in any related discipline
- Fluent in English
Experience:
- 3 - 7 years’ experience including:
- Minimum of three (3) years in a small- or medium-sized organization
- Experience in compliance and governance frameworks, compliance monitoring, developing/documenting business rules, primary or secondary research, risk assessment, telco-based product development, and working with policies, procedures, and processes
- Experience in Information Technology, OTT, or telecommunications will be an advantage
- Excellent communication, interpersonal, and writing skills; Advanced ability to build strong working relationships across the organization, influence stakeholders, and work as part of a cross-functional team
- Understanding of the Nigerian telecommunications industry and regulatory framework and critical thinking will also be an advantage
- Proficiency in Microsoft Office (Excel, PowerPoint, and Word).
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Job Identification: 1616
Location: Industrial Layout, Enugu
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager - Regional Operations Lagos/South West
Division: Sales & Distribution
Job Description
- Provide leadership to the sales and distribution team in the region.
- Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
- Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
- Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
- Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
- Ensure a consistent customer experience across all retail formats in the territory.
- Responsible for the regional OPEX and P&L.
- Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
- Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
- Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
- Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
- Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
- Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
- Monthly, quarterly and yearly stock forecast for the region, across channels.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
- Drive an increase in MTNN’s Net Promoter Score
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Education
- A First Degree in Economics, Business Administration or any Social Science discipline
- Possession of a post graduate degree maybe an added advantage
- Fluent in English and regional language
Experience:
- 9 - 17 years’ work experience comprising:
- Managerial track record of 3 years or more in relevant sector/industry
- Sales experience in an FMCG environment, Services industry/Logistics environment
- Experience working across diverse cultures and geographies
- Telecoms experience would be an added advantage.
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Job Identification: 1657
Location: Victoria Island, Lagos
Job Category: MTN Level 2
Job Schedule: Full time
Reports To: Manager Quality Assurance & Testing
Division: MoMo Payment Service Bank
Description
- Maintain mechanism and system to ensure prompt, frequent and appropriate update of QA review work within the IS function and lead quality assurance team in delivering reliable services.
- Perform root cause analysis of QA related problems and device corrective and preventive actions.
- Coordinate and review QA business processes, identifying process dysfunctions and recommend necessary updates with the aim of enhancing effectiveness and overall operational efficiency.
- Prepare quality documentation and reports, collecting, analyzing, and summarizing information and trends including failed processes, stability studies, recalls, corrective actions.
- Revalidate and maintain database of records, data, and information in relation to quality assurance within the IS Division, ensuring easy access and retrieval of information.
- Conduct training programs on Quality Management System and facilitate compliance to company Safety, Health and Environment policies within IS Division.
- Collect quality assurance data, analyze, and prepare reports
- Participate in audit activities initiated by internal or external auditors to assure quality of IS solutions according to defined standards and metrics.
Requirements
Education:
- First Degree in any related field
- Professional Certification/Training (ITIL, Scrum, TOGAF, ISTQB, CISA, SQA certificate, SIGMA)
- In addition, certification in combination of the Following : ISO 9001 Lead Implementer, ISO 27001 Lead Implementer, CGEIT, CRISC, COBIT Implementer/Assessor, CISSP will be an added advantage
- Fluent in English
Experience:
- 3 - 7 Years' experience including:
- Experience working in a medium organization
- Minimum of 3 years progressive experience within any of the following industries with a large organization : Telecoms, Banking, or Technology Consulting with high level experience in implementing governance structures, IT quality and controls framework
- Minimum of 2 years’ experience in supervising others
- Experience in Information Technology Processes, Payments services and Technology, business and Technical Risk assessment, control design and testing for various Information system Services and processes.
- Experience in Cloud technologies/environments, Product development/Systems engineering, ERPs and IT operations
- Experience working and collaboration with senior organizational stakeholders to achieve IT and Fintech/PSB objectives
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Job Identification: 1590
Location: Abeokuta, Ogun
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager - Regional Operations Lagos/South West
Division: Sales & Distribution
Job Description
- Provide leadership to the sales and distribution team in the region.
- Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
- Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
- Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
- Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
- Ensure a consistent customer experience across all retail formats in the territory.
- Responsible for the regional OPEX and P&L.
- Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
- Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
- Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
- Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
- Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
- Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
- Monthly, quarterly and yearly stock forecast for the region, across channels.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
- Drive an increase in MTNN’s Net Promoter Score
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Education
- A First Degree in Economics, Business Administration or any Social Science discipline
- Possession of a post graduate degree maybe an added advantage
- Fluent in English and regional language
Experience:
- 9 - 17 years’ work experience comprising:
- Managerial track record of 3 years or more in relevant sector/industry
- Sales experience in an FMCG environment, Services industry/Logistics environment
- Experience working across diverse cultures and geographies
- Telecoms experience would be an added advantage.
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Job Identification: 1591
Location: Benin City, Edo
Job Category: MTN Level 3H
Job Schedule: Full time
Reports To: General Manager - Regional Operations Lagos/South West
Division: Sales & Distribution
Job Description
- Provide leadership to the sales and distribution team in the region.
- Ensure the achievement of the revenue, airtime sales, data device, data and VAS revenue and gross connection targets in the assigned region.
- Co-ordinate the regional engine room - a platform for cross-functional integration and collaboration in the region.
- Drive execution of MTNN’s retail agenda in the region – visibility and merchandising by retail formats, retail expansion across the traditional and non-traditional channels, retail loyalty program and relationship building.
- Execute the wholesale channel strategy in the region - relationship building with channel partners, execution of the loyalty programs, partner profitability and credit management.
- Ensure a consistent customer experience across all retail formats in the territory.
- Responsible for the regional OPEX and P&L.
- Ensure effective field coverage by both the direct and auxiliary sales force in the region and execution of go to market plans in the territory.
- Responsible for crafting and implementing a developmental and coaching program for the regional sales teams.
- Execute strategies and plans for sales and distribution in the region for sustainable channel growth and development including ‘go-to-market’ plans for the full bouquet of MTN products.
- Ensure the achievement of revenue, sales and acquisition target for both voice and data in the region, in line with network capacity and oversee regional dealership with MTN Trade partners and other sales channels to meet the overall regional sales target.
- Ensure territory coverage in terms of sales circle and set target of stock availability and management of recommended retail price (RRP) and monitor sales performance trend.
- Liaise with regional Stock/Inventory team to review sales and distribution performance (including stock availability) and submit
- Monthly, quarterly and yearly stock forecast for the region, across channels.
- Collaborate with other business units in the development of business models for use in MTNN and develop measurement strategies to support ongoing strategy development and project optimization.
- Develop strategies and champion customer centric culture across the region and develop/reform relationships with MTNN’s internal and external customers to transform MTNN’s revenue.
- Drive an increase in MTNN’s Net Promoter Score
- Support the Shareholder return strategy by developing and implementing the Division’s processes that are aligned to achieving all elements on the business score card. (I.e. Grow Market Share, Grow ICT & Data Revenue, Increase EBITDA margins, Assure Revenue, CAPEX Returns Management and Net Subscriber Additions).
- Participate in the review of Business Processes (headcount, process optimization etc.) to drive efficiency gains to ensure at least 5% reduction in regional budget year-on-year.
- Participate in Contract negotiations to reduce cost and drive MTNN Value Creation Philosophy.
Education
- A First Degree in Economics, Business Administration or any Social Science discipline
- Possession of a post graduate degree maybe an added advantage
- Fluent in English and regional language
Experience:
- 9 - 17 years’ work experience comprising:
- Managerial track record of 3 years or more in relevant sector/industry
- Sales experience in an FMCG environment, Services industry/Logistics environment
- Experience working across diverse cultures and geographies
- Telecoms experience would be an added advantage.
Method of Application
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