Business Manager (Hair Salon) at Amani Advisory

Job Description

• In this role, the ideal candidate will be a strategic thinker with strong leadership skills and a passion for the beauty industry.
• This role requires a balance of business acumen and a deep understanding of what it takes to create a positive and productive salon environment.

Responsibilities

• Manage the day-to-day operations of the salon to ensure smooth functioning.
• Oversee staff schedules, ensuring adequate coverage during all business hours.
• Implement and maintain salon policies and procedures.
• Prepare and manage the salon's budget, focusing on maximizing profitability.
• Monitor daily, weekly, and monthly financial reports, analysing trends and identifying areas for improvement.
• Manage vendor contracts, and inventory control.
• Recruit, train, and manage salon staff, fostering a positive and collaborative team environment.
• Conduct regular trainings and provide coaching and mentoring as needed.
• Address any staff-related issues or conflicts promptly and professionally.
• Ensure the highest level of customer service is provided to all clients.
• Manage client appointments and ensure efficient scheduling.
• Address customer complaints or issues, striving to resolve them promptly and satisfactorily.
• Develop and implement marketing strategies to drive salon traffic and increase sales.
• Manage the salon’s social media presence and create promotional campaigns.
• Drive product sales through effective merchandising and staff training.
• Identify opportunities for expanding services and enhancing client offerings.
• Network within the community to build partnerships and grow the salon's client base.
• Stay informed on industry trends and innovations, integrating new services and products as appropriate.
• Maintain accurate records for all business operations, including financials, inventory, and client databases.
• Ensure the salon is compliant with all local regulations, including health and safety standards.
• Prepare and present regular performance reports to the Creative Director.

Person Specification

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field.
• 4+ years of experience in a management role within the beauty, retail, or hospitality industry.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
• Proven leadership and team management skills.
• Excellent communication and customer service skills.
• Proficiency in salon management software and Microsoft Office Suite.
• Knowledge of the beauty industry and current trends is an advantage.
• Ability to work flexible hours, including evenings and weekends.