Client Relations Officer at Soteria Eye Clinic

Location: Chevron, Lagos

Description

• Client relations staffs are responsible for presenting an image of the company, so it is important that a Client relations Officer has a wide variety of skills to assist customers.

Duties

• Greet and welcome guests as soon as they arrive at the clinic
• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, questionnaires and brochures)
• Update calendars and schedule meetings
• Perform other clerical receptionist duties such as filing, photocopying and arranging for courier pickups, where necessary.
• Greet and welcome guests as soon as they arrive at the clinic
• Provide basic and accurate information in-person and via phone/email
• Enlighten patient about our free eye check-up and persuading them to come have their eyes checked.
• Welcoming patients into the clinic, getting personal details from them and registering them.
• Assigning new patients to doctors after registration and redirecting them to the procedure room and consulting room.
• Ensure to send messages to patients to remind them of appointment date.
• Sending report to management daily.
• Ensure to work with other departments to facilitate smooth running of the clinic.
• Follow-up on patients who have finished test procedures and ensure they see an optometrist.

Other Duties:

• The marginal functions of this position have not been included. This job description in no way implies that these are the only duties to be performed. An employee will be required to follow any other job-related duties required by the manager or supervisor.

Requirements / Skills

• Interested candidates should possess a minimum of First School Leaving Certificate qualification with at least 2 years work exeperience.
• Must be a people person
• Welcoming, friendly and helpful.
• Efficient and professional (after training of course).
• Excellent Communicators.
• Good at administrative tasks.
• Calm and efficient in all situations.
• Well organised, with the ability to multi task.
• Eye for details.
• A people person, with tact and sensitivity.
• Ability to think quickly and come up with solutions to on the spot problems.
• Smart in appearance.
• Knowledge of the Clinic and all its facilities.
• Ability to speak a different language (Advantage).

Salary
N70,000 monthly.