Client Relationship Officer at Beacongate Limited

Our client, a Sector Product Designed Company, is recruiting to fill the position below:

Location: Obalende, Lagos

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about products, pricing and availability
• Work with internal departments to meet customer’s needs
• Data entry on various platforms
• Maintaining a positive, empathetic and professional attitude toward customers always while responding promptly to customer inquiries.
• Communicating with customers through various digital and physical channels.
• Acknowledging and resolving customer complaints.
• Vast product knowledge.
• Provide accurate, valid and complete information to customers upon request
• Resolve customer complaints via phone, email, mail or social media
• Process incoming orders, and liaise with the relevant teams to ensure orders are done on time e.g. the production and personalization team

Qualifications

• Currently studying towards or has a Bachelor's Degree with one of the following majors: Information Technology, Marketing, Business Administration or any relevant majors.
• 1 - 3 years of relevant work experience.
• A plus if the experience is from an eCommerce company or a company with an active social media presence.
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• A good eye for design and all things creative!
• Experience with Instagram, Etsy, Pinterest, Facebook and a knowledge of how to utilize them to generate brand awareness, brand interest, brand loyalty and web traffic
• Excellent written and verbal communication skills
• A can-do attitude with a willingness to work hard and take ownership of deliverables
• A genuine desire to be part of our business
• Upbeat personality
• The ideal candidate loves talking to people and proactively solving issues.
• You will be responsible for converting customers into passionate evangelists.

Salary

• N80,000 - N100,000 monthly.