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The International Rescue Committee (IRC) is a global humanitarian aid, relief and development nongovernmental organization. Founded in 1933 at the request of Albert Einstein, the IRC offers emergency aid and long-term assistance to refugees and those displaced by war, persecution or natural disaster. The IRC is currently working in over 40 countries and 22 U...
Requisition ID: req24812
Sector: Evaluation & Learning
Employment Category: Regular
Open to Expatriates: No
Location: Maiduguri, Nigeria
Job Description
The International Rescue Committee responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, IRC offers life-saving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in more than 40 countries and in 22 U.S. cities, IRC restores safety, dignity and hope to millions who are uprooted by conflict or disaster. IRC leads the way from harm to home.
CONTEXTUAL BACKGROUND
The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state. In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations. IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damaturu of Yobe State. Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods
Job Overview/Summary
The Client Responsiveness and Accountability (CRA) Manager will be responsible for ensuring that feedback of clients is collected, recorded and responded to in a timely manner through a robust and contextually appropriate system of feedback mechanisms. S/he will ensure that client responsiveness in all phases of projects comply with IRC global initiatives and commitments while ensuring strong coordination with colleagues across the states of implementation. The CRA manager will be responsible for providing hands-on support in conducting assessments for designing and selection of feedback channels, prepare and implement proactive and reactive feedback channels plans and ensure that client feedback (overall/as a trend) is taken into account during program design phase, mid-term and end-line evaluation. S/he will be responsible to ensure that IRC clients are regularly consulted and informed about available feedback channels.
Major Responsibilities
A. Client Responsiveness (CR)
B. Data Usage for Action
C. Management and Coordination
Key Working Relationships
Position Reports to: MEAL Coordinator
Indirect/Technical Reporting: Client Responsiveness Specialist, International Programs
Position directly Supervises: CRA officers/ Hotline Assistants
Qualifications
Computer/Other Tech Requirements:
Full professional competency in Microsoft Office Suite, especially Word, Excel, Outlook, and PowerPoint. Add position-specific (e.g. accounting software, statistical software, etc.).
Ability to Travel: 40% of time if applicable
Standards of Professional Conduct The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.
Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.
Working Environment
IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.
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