Client Service Executive/Sales at H & Y Furniture Manufacturers

Job Details

• Ensure all customer enquiries (email and telephone) are responded to in a timely manner and with the appropriate level of assistance.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits a times to strengthen client relationships.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Follow up with potential clients to propose new offers

Social Media Management

• Creates and maintains service reports. Plan and monitor the ongoing company presence on social media (Twitter, Facebook etc.)
• Post to and monitor a range of social media accounts, simultaneously
• Help grow social reach, engagement, and referral traffic
• Spot social media trends, including new platforms and changes to existing ones
• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Manage the customer data management
• Understand the client’s needs and the internal resources available to you throughout the production cycle by clearly and proactively managing communications between our staff and clients.
• Coordinate with the clients and logistics on delivery of products
• Develop feedback or complaints procedure for customer to use
• Analyse customer report monthly
• Updating client status using the ERP
• Ensure daily report is send to the HOD
• Build effective relationships with a wide range of stakeholders from designer, production, warehouse and logistics etc
• Work closely with commercial and operational teams to resolve service issues.
• Continually strive to improve service to customers by understanding requirements and working with own teams and the Service Delivery teams to action
• Identify and manage improvements in systems, process or organisation within scope of role

Qualifications, experience and attributes

• Good first degree in Marketing ,mass communication , or relevant discipline. Good in social media handle
• Minimum of three(3)years of proven working experience as a client service oficer,preferably in a Furniture manufacturing  environment