Client Service Manager at Workforce Group

Description

• The Client Service Manager will be responsible for generating revenue by creating and maintaining a healthy pipeline of leads, understanding and interpreting technical requirements of clients and providing technical information to clients.
• The Client Service Manager will be responsible for client retention and growth.

Requirements

• Creating sales opportunities through inbound lead follow-up, calls and emails,
• Maintain and expand the sales pipeline within the target markets for The Zone
• Act as a tour manager for the Zone.
• Preparation and communication of client proposals.
• Working directly and closely with the Marketing department to create awareness for the Zone within the Zones' target market, account management and the provision of a 5-star client experience.
• Ensure adequate maintenance of the facility to ensure service delivery.
• Continuous and consistent competitive analysis.
• Create, strengthen, and manage partnerships in order to deliver on an agreed strategy.
• Preparation of weekly, monthly, quarterly, and annual strategic plans prior to review.
• Preparation of tenancy agreements and ensuring tenancy checks are in place.
• Preparation of project plans and budget per event.
• Preparation of invoices and chasing receivables with clients.
• Effective supervision of client experience officers.