Client Service Officer at Smooth Promotions

Smooth promotions (HIPTV) is a team family organization where we stay true to our values. We are on a journey to sustainably be the industry benchmark for quality and innovative service delivery to target audiences and clients. We also have the vision to optimize stakeholder value by consistently delivering superior returns on investment.

RESPONSIBILITIES

• Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Helping team leads set, allocate, and monitor the budget of each project
• Maintain financial accounts by processing customer adjustments.
• Meeting with clients to discuss brand guidelines, goals, budget, and timelines.
• Conducting market research to determine a target audience’s needs, wants, habits, interests, and other relevant factors used in creating targeted marketing campaigns
• Contribute to team effort by accomplishing related results as needed.
• Manage large amounts of incoming calls.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Meet personal/team sales targets and call-handling quotas.
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies.
• Resolve customer complaints via phone, email, mail, or social media.
• Use telephones to reach out to customers and verify account information.
• Assist with the placement of orders, refunds, or exchanges.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Attempt to persuade a customer to reconsider cancellation.
• Inform customers of deals and promotions
• Sell products and services.
• Utilize computer technology to handle high call volumes.
• Work with the customer service manager to ensure proper customer service is delivered.

QUALIFICATION:

• Proven customer service experience
• Strong phone contact handling skills and active listening
• Familiar with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills
• Ability to multitask, prioritize and manage time effectively.
• Preferable Female
• Candidate shouldn’t be more than 25years.