Collection and Recovery Lead (Credit and Loan Fintech) at Stresert Services Limited

Job Summary:

• The Collection and Recovery Lead will be responsible for overseeing and managing the collections and recovery processes for our credit and loan business.
• This includes developing and implementing strategies to minimize delinquency rates and recover outstanding debts.
• The ideal candidate will have extensive experience in collections and recovery within the financial services sector.

Key Responsibilities:

• Develop and implement effective collections and recovery strategies to minimize delinquency rates and recover outstanding debts.
• Lead and manage the collections and recovery team to achieve performance goals.
• Monitor and analyze delinquency trends and implement corrective actions as needed.
• Build and maintain relationships with clients to facilitate timely debt repayment.
• Develop and enforce collections policies and procedures to ensure compliance with regulatory requirements.
• Collaborate with legal and compliance teams to manage legal actions and settlements related to debt recovery.
• Provide training and support to the collections and recovery team to enhance their skills and performance.
• Prepare and present collections and recovery reports to senior management.
• Stay up-to-date with industry trends and regulatory changes to proactively manage risks.
• Ensure customer satisfaction by addressing any issues or concerns promptly and professionally.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, Economics, or a related field. A Master’s degree or relevant certifications is a plus.
• Minimum of 7 years of experience in collections and recovery within the financial services industry, preferably in credit and loan businesses.
• Proven track record of achieving collections and recovery targets.
• Strong knowledge of collections principles, practices, and techniques.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to lead and manage a team effectively.
• Strong analytical and problem-solving skills.
• Experience with collections software and tools.
• In-depth understanding of the financial services industry and regulatory environment in Nigeria.