Customer Care Executive / Social Media Handler at MySchoolComm

Responsibilities

• Make calls to and receive calls from existing and prospective customers/accounts and resolve issues with all the company's products and services.
• Update customer data on the company customer management system, such data might include customer email, phone number, address, bank details, etc.
• Handle all our social media accounts and respond to customers' complaints via social media channels, email, and phone calls and resolve customer queries immediately.
• Powerful ability to manage information and responses on all our social media platforms including Facebook, Twitter, and Instagram.
• Provide support to the new and existing customer base as needed and required from time to time.
• Prepare a weekly report to the management team regarding customer performance, complaints addressed, feedback, etc.
• Other customer care responsibilities as assigned by the Director of Operations or Managing Director.

Requirements

• The candidate must have completed NYSC
• The candidate must have basic computer knowledge and should also be tech-savvy
• Excellent verbal & phone communication skills, with active listening
• Excellent relationship management skills and highly developed emotional intelligence
• Proficient in relevant computer applications
• Ability to handle stressful situations appropriately.