Customer Service Experience Executive at Pruvia Integrated Limited

Job Brief

• We are seeking a knowledgeable and customer-oriented Customer Experience Executive to support our clients in the fintech sector.
• The ideal candidate will provide exceptional service, handle inquiries about finance and services, and ensure customer satisfaction in all interactions.

Responsibilities

• Develop and implement customer experience strategies.
• Analyze customer feedback and behavior data.
• Identify areas for improvement in the customer journey.
• Collaborate with product and tech teams to enhance user interfaces.
• Manage customer support operations and teams.
• Establish and monitor customer satisfaction metrics.
• Drive initiatives to increase customer retention and loyalty.
• Ensure compliance with financial regulations in customer interactions.
• Adapt and respond to different types of customer characters.
• Handle large amounts of incoming calls, messages, and emails.
• Follow communication guidelines and policies.

Requirements

• B.Sc. / HND in a related field.
• 3 - 5 years of proven customer support experience, ideally in fintech or financial institutions.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Track record of over-achieving quotas.
• Experience in contacting potential clients through cold calls and emails.