Customer Service Intern at Green Remedies International

Job Description

• We are currently seeking enthusiastic and self-motivated individuals to join our team as Customer Service Interns in our Ikorodu office, Lagos.
• As a Customer Service Intern, you will be responsible for managing a high volume of incoming and outgoing calls and messages to promote and sell our products.
• This role involves explaining product benefits, features, and history to potential customers, influencing them to make a purchase, resolving customer complaints, and ensuring a positive customer experience.

Requirements

• Minimum qualification: NCE & OND Holder only can Apply.
• Must Reside in Ikorodu.
• 0 - 1 year relevant work experience.
• No experience needed; training will be provided.
• Ability to counter customer objections.
• Ability to upsell and cross-sell products.
• Experience with eCommerce customer service is a plus.
• Independent, self-motivated, and organized.
• Articulate with the ability to quickly develop rapport with customers over the phone.
• Coordinate with delivery agents across various states in Nigeria for timely order fulfillment.
• Conduct follow-up calls to confirm successful delivery and customer satisfaction.

Key Skills:

• Exceptional verbal communication skills.
• Convincing demeanor.
• Outstanding organizational skills and attention to detail.
• Self-starter attitude with a goal-driven approach.
• Proficiency in using digital communication tools and software.
• Previous experience in sales or customer service is a plus.