Customer Service Officer at CarePoint Hospitals Limited

Job description

• The role is responsible for making sure the image of CarePoint is properly protected through warm interaction with clients/patients and visitors, especially unfriendly, irate, and seemingly dissatisfied ones.
• The Receptionist is expected to work under minimal supervision in order to ensure the smooth running of the hospital.

Responsibilities

• Greeting & Welcoming patients with Clients, vendors, and employees; being the first point of contact at the Hospital.
• Registration of private, corporate and HMO clients.
• Attending to incoming calls immediately the phone rings, take messages and respond to queries appropriately.
• Co-ordinate/Book appointments on behalf of Clients with Clinical Staff, ensuring reminders are sent to both parties (Clinical staff & Clients) prior to the appointment booked.
• Plans own workload to anticipate and balance priorities, thus optimizing output.
• Writing the hand-over note and calculate daily attendance statistics in the provided records book for the previous day.
• Ensure that no patient is left standing at the front desk office without attending to them.
• Ensure that no patient is turned back without receiving treatment except with the full consent of your supervisor or any other superior officers.
• Letters, memos, and other documents are clearly and well typed and printed.
• Ensure patients files are returned to Records officer after use for proper profiling, ensuring all records are kept up to date, shredding, dispose confidential documents, etc.
• Ensure all Clients electronic records are kept up to date.
• Assist in developing clients’ reports, memos and other analysis and communication materials for internal and external use using the Microsoft Office suite (Word, Excel & PowerPoint).
• Ensure that information is properly disseminated to all patients via mail, email, text messages and phone calls etc.
• To carry out other duties as assigned by the HR, Senior Administrative Officer, Head of Nursing Services.

Education, Qualifications & Experience

• Minimum academic qualification of OND in Health Information Management, Health Informatics, or a related field.

Key Skills & Competencies:

• Analytical, problem-solving and decision-making skills.
• Good leadership and team-building skills.
• Excellent organizational skills including excellent verbal and written communication.
• Displays Diplomacy/tact.
• Exhibits high level of Integrity.
• Excellent time management.
• Attention to details. Ability to establish priorities, maintain confidentiality and work under pressure.
• Demonstrate excellent client-facing and inter-communication skills.
• Patient Oriented with excellent counselling skills.
• Excellent communication and people skills.