Customer Service Officer at Covenant Microfinance Bank Limited

Responsibilities
Customer Interaction:

• Greet and attend to customers in a courteous and professional manner.
• Handle customer inquiries regarding bank products, services, and policies.
• Assist customers with account-related issues, including opening new accounts, updating information, and processing transactions.

Issue Resolution:

• Address and resolve customer complaints in a timely and effective manner.
• Escalate unresolved issues to the appropriate departments or supervisors when necessary.
• Follow up with customers to ensure their issues have been fully resolved.

Product Promotion:

• Educate customers on the bank's products and services, including loans, savings accounts, and other financial services.
• Cross-sell bank products that meet customer needs and contribute to branch sales targets.

Documentation and Reporting:

• Maintain accurate records of customer interactions, transactions, and complaints.
• Prepare and submit regular reports on customer service activities and feedback.
• Ensure compliance with the bank's policies, procedures, and regulatory requirements in all customer interactions.

Team Collaboration:

• Work closely with other bank staff to ensure seamless service delivery.
• Participate in team meetings and contribute to the improvement of customer service processes.

Requirements

• Candidates should possess relevant qualifications with experience.