Latest Jobs at Covenant Microfinance Bank Limited

Responsibilities
Customer Interaction:

• Greet and attend to customers in a courteous and professional manner.
• Handle customer inquiries regarding bank products, services, and policies.
• Assist customers with account-related issues, including opening new accounts, updating information, and processing transactions.

Issue Resolution:

• Address and resolve customer complaints in a timely and effective manner.
• Escalate unresolved issues to the appropriate departments or supervisors when necessary.
• Follow up with customers to ensure their issues have been fully resolved.

Product Promotion:

• Educate customers on the bank's products and services, including loans, savings accounts, and other financial services.
• Cross-sell bank products that meet customer needs and contribute to branch sales targets.

Documentation and Reporting:

• Maintain accurate records of customer interactions, transactions, and complaints.
• Prepare and submit regular reports on customer service activities and feedback.
• Ensure compliance with the bank's policies, procedures, and regulatory requirements in all customer interactions.

Team Collaboration:

• Work closely with other bank staff to ensure seamless service delivery.
• Participate in team meetings and contribute to the improvement of customer service processes.

Requirements

• Candidates should possess relevant qualifications with experience.

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Job Description
Cash Management:

• Handle all cash transactions, including deposits, withdrawals, and vault management.
• Ensure daily balancing of cash and maintain accurate records of all transactions.
• Monitor cash levels and manage cash flow to ensure availability for customer needs.
• Prepare and submit daily cash position reports to management.

Fund Transfers:

• Process local and international fund transfers accurately and promptly.
• Verify the authenticity and completeness of transfer instructions and documentation.
• Ensure compliance with all regulatory requirements related to fund transfers.
• Resolve any discrepancies or issues related to fund transfers in a timely manner.

Customer Service:

• Provide excellent customer service by assisting clients with their cash and fund transfer needs.
• Address customer inquiries and resolve issues regarding transactions and fund transfers.
• Educate customers on bank services, especially regarding fund transfer processes.

Compliance and Risk Management:

• Adhere strictly to the bank’s policies, procedures, and regulatory requirements.
• Identify and report suspicious transactions or activities as per anti-money laundering (AML) regulations.
• Assist in audits and ensure compliance with internal and external audit requirements.

Requirements

• Candidates should possess HND / B.Sc Degrees with 0 - 2 years relevant work experience.

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Job Summary

• We are seeking a dynamic and results-driven Relationship Manager for MSMEs to join our team.
• The ideal candidate will be responsible for managing and growing a portfolio of MSME clients, understanding their financial needs, and providing customized solutions to help them achieve their business goals.

Key Responsibilities

• Develop and manage relationships with MSME clients, providing them with tailored financial products and
• services.
• Identify new business opportunities and generate leads within the MSMEsector.
• Conduct thorough assessments of client financial needs and risks to propose appropriate financial solutions.
• Monitor client accounts to ensure timely repayments and manage creditrisk.
• Provide financial advice and support to help clients grow and sustain their businesses.
• Collaborate with internal teams to ensure seamless service delivery to clients.
• Stay updated on market trends, regulations, and industry best practices affecting MSMEs.

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Responsibilities
Transaction Processing:

• Accurately process customer transactions, including deposits, withdrawals, transfers, and payments.
• Verify and validate customer identification and transaction documents.
• Ensure all transactions comply with the bank’s policies and procedures.

Customer Service:

• Provide prompt, courteous, and efficient service to all customers.
• Address customer inquiries and provide information on the bank’s products and services.
• Assist customers with account-related issues and escalate complex cases to the appropriate department.

Cash Management:

• Manage cash levels in the teller drawer and ensure proper balancing at the end of each day.
• Report any discrepancies or unusual transactions to the supervisor immediately.
• Prepare and submit daily cash reports as required.

Compliance and Security:

• Adhere to all security protocols and procedures to safeguard the bank’s assets.
• Identify and report any suspicious transactions or potential fraud in accordance with the bank’s anti-money laundering (AML) policies.
• Maintain confidentiality of customer information at all times.

Administrative Support:

• Assist with the opening and closing of the branch as needed.
• Support other bank staff with administrative tasks when necessary.
• Participate in regular training and development sessions to stay updated on banking regulations and best practices.