Customer Service Representative at Jemi Neil Consulting

JOB SUMMARY:

• The Customer Service Representative is responsible for all interactions with consumer regarding bakery orders.

JOB DESCRIPTION:

Customer communication

• Taking customers orders and ensuring they’re satisfied with results
• Ensuring order presentation is up to Hans and Rene standards
• Interacting with customers to understand their needs

Providing status of orders.

• Confirmation of customer payments & sending invoices for customer orders
• Communicating orders to bakers and decorators

Checking up on orders

• Liaising with graphic designer to design images in line with customer requests
• Engaging decorators to design/confirm fondant orders
• Analyzing consumer satisfaction
• Inventory of presentation supply

JOB REQUIREMENTS:

• 2 years of experience within the food and beverage or events industry
• OND/HND Degree with bachelors degree a plus
• Customer service experience
• Ability to influence
• Organizational skills
• Consumer interaction
• Verbal and written communication skills