Customer Service Representative (Logistics) at Nirvana Synergy

Location: Okota, Lagos
Reports To: The supervisor

Job Overview

• The Customer service representative will act as a liaison, provide product service information answer questions and resolve every emerging issue that customers may face with accuracy and efficiency in Logistics

Responsibilities and Duties

• Liaising with all agents Nationwide to fulfill delivery.
• Recording stock updates in the different locations outside Lagos.
• Closing sales that will develop into return customers and new customers.
• Identifying and assessing customers’ needs to achieve satisfaction.
• Building sustainable relationships and trust with customer accounts through open and interactive communication.
• Meeting personal/customer service teamsales targets and call handling quotas.

Job Requirements

• Must have at least OND.
• Must have at least 2 years experience as a customer service representative
• Must be a good team player
• Must possess good character traits and personality.
• Must have the ability to multi-task, prioritize, and manage time effectively.
• Must have customer orientation and ability to adapt/respond to different types of characters
• Must have excellent communication and presentation skills.
• Must live within Okota/Ago/Isolo and environs.
• Must not be above 26 years of age.

Salary
N50,000 monthly